Employee collaboration is essential to productivity in any size company, but particularly important to small companies just getting started. Effective productivity can mean the difference between a growing start-up and a failed business.
Fortunately, Hosted PBX and Cloud PBX offer collaboration tools with valuable benefits to even the smallest businesses.
1. Faster collaboration
Unified communications enables employees to share resources and information more quickly. This can be done through a variety of features including screen share, video conferencing, drag-and-drop instant conferencing, status presence, instant messaging, mobility, etc. You can find all of these features and more in gloCOM softphone.
2. More options than email
While email still has its place in business, VoIP opens up several other channels that may be more effective. For example, dragging users into an instant conference will lead to a quicker conclusion than a lengthy email thread. Written communication can lend itself to misunderstandings and delays that are avoided with voice or even video tools.
3. Customer service
In addition to collaborating quickly with one another, unified communications users can also respond to customers more quickly and efficiently. Whether this means reaching a solution and getting back to the customer quickly or bringing the customer right into a conference call or screen-share, customers will be pleased with the rapid service.
4. Budget- and growth-friendly
Even start-ups with the lowest budget can afford many unified communications tools and apps to get started. Hosted and cloud solutions in particular have low or no up-front costs and little maintenance. Best of all, most of these solutions are highly scalable and can grow as your business grows.
Read more about collaboration tools for small businesses at VoIP-News.