3CX Resellers Finding an Alternative: Day 2 at IT Partners in Paris

Day 2 at IT Partners in Paris was even more productive than the first day. With non-stop traffic to the booth all day, we were able to have conversation after conversation with resellers that are not happy and looking for something new.

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Above all, these companies feel betrayed. Some have learned that their provider is actually scooping up support and maintenance renewals right out from under them, completely undermining the reseller channel. This is incredible to us. Our network of resellers are our partners – the heart and soul of our business model. These companies are making sales and delivering to their customers only to realize that their provider used them and will steal that customer for themselves. What happened to loyalty and trust?

We are thrilled to be partnering with Fonia in France and able to assure these frustrated entrepreneurs that providers that work with them do exist. We have all of the pieces for a VoIP/UCaaS company and are committed to developing long-term relationships with each of our partners. If you are ready to get started, please contact us today: www.bicomsystems.com/contact

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3CX Resellers Finding an Alternative: Day 1 at IT Partners in Paris

Bicom Systems had a magical few days just outside the gates to Disney World in Paris, France last week. We were at IT Partners collaborating on a booth with Fonia, our newest partner in France.

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Day one was animated and insightful. With a constant flow of visitors to the booth, the reactions to our demos and solutions were a bit like kids in, well, Disney World. But not everything is fairy tales and pixie dust, we heard quite a few complaints about other providers as people stopped by to chat.

The common theme from resellers of these providers coming by the booth was that they are tired of their provider not playing fairly or as a team. These companies pour their time and resources into a solution only to have their provider revise the game plan, forcing them back to square one. It is frustrating to work with a partner and solution that seems to be pushing them out of the equation in an attempt to eliminate the channel and sell directly. Roller coasters may be fun inside the park, but they have no place in a successful business relationship.

One theme of note was with 3CX now offering free extension licenses. Resellers were of the opinion that this policy now ended any prospect of them working to build up their portfolio of End User customers. The risks of their working in vain were becoming too strong.

Fonia sympathized with their frustration, but then went one step further. The booth presented PBXware as an alternative solution, delighting visitors with a breath of fresh air. The new interface in PBXware 5.0 has been a real crowd-pleaser; but even more than that, visitors are excited to find a new face in town that is willing to work with resellers. Far from inexperienced, Bicom Systems has been delivering solutions throughout the world for nearly 15 years, but the partnership with Fonia has afforded us a much more tangible presence in France.

And that reseller relationship is exactly what has so many people enchanted. Our success is no more than that of our smallest partner, so we invest in those relationships long-term. As they say just inside the park, “happily ever after” is our goal with each of our resellers. Another highlight at the booth was that Bicom Systems offers a complete VoIP and UCaaS solution. There is no need to deal with other vendors or try to fit mismatched pieces together. A one-stop shop plus a partnership.

We have given some sneak peaks about what’s coming up in PBXware 5.1 and the feedback has been astounding. Suffice it to say: people are asking how to sign up on-the-spot.

We’d like to express a big thank you to Fonia for hosting the booth and helping to get the word out about Bicom Systems establishing a presence in France. With over 5,000 resellers in attendance and Fonia already well-established in the market, this experience has been worth every minute. Bicom Systems sent out staff from Canada for the event and for a road trip to visit resellers in France next week.

To end with a quote from Walt Disney himself: “The way to get started is to quit talking and begin doing.” If you are ready to get started, contact us today: www.bicomsystems.com/contact

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Don’t Play Jenga with Your Customers and Profits

multi-tenantDo you remember the game Jenga? Popular in the 80s and 90s, kids everywhere tried to keep their hands steady as they gently slid blocks out of a teetering tower and continued building upwards until it all fell down. Hmm, sounds familiar in more way than one.

It is starting to come up with more frequency: customers dedicating a VM for each of their FreePBX instances per customer, trying desperately to attain some form of multi-tenant or multi-office PBX. Sure, it works at first and seems a simple and easy solution. But as you add more and more customers, it begins chewing up more and more IPs. Eventually you have a mile long list list of logins and IPs for each system and customer. One wrong move and your Jenga tower will crumble.

With the inevitable collapse comes the nightmare of migrating all of your customers and settings to a new platform. Just what you were trying to avoid, right?

The good news is that bona fide multi-tenant solutions do exist. With the right solution, you can build from the ground up on a firm foundation instead of playing Jenga with your customers and profits. For example, Bicom Systems offers both rented and hosted multi-tenant PBX solutions that support rapid and sustainable growth.

To learn more, contact us or visit our website today!

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Paying Too Much for a Telephony System that Doesn’t Even Give You Results?

voip phone system

Support and maintenance cost you an arm and a leg. Your telephony system operates like something straight out of The Flintstones. You’re itching to make more sales and grow, but an old system is holding you back. Worst of all, you’re losing customers to companies that offer ‘cool new features’.

We’ve heard the story over and over again… It’s time for a change! Forget the Flintstones – let’s become Jetsons!

Bicom Systems helps telecom resellers update their telephony system and take the first steps toward more sales and growth. We cut the support and maintenance costs so you can focus your budget on what really matters – a powerful and feature-rich system that opens the door to unlimited growth. With a variety of hosted and rented options, there is no need for large up-front investments or mortgages. Growth doesn’t have to be expensive anymore!

The best part? Fun and cool features. From Call Detail Records to Customizable Queues to IVR, your new features are sure to attract and retain customers. gloCOM, the most advanced softphone on the market, brings the latest in Unified Communications to desktop and mobile devices. gloCOM will give your users all of the tools they need for effective communication, including click-to-call, instant messaging, drag-and-drop conferencing, call records, file and screen share, faxing, voicemail, and more!

What are you waiting for? Leave Bedrock behind and give us a call today!