The Benefits of Multi-Tenancy for Resellers & Users

multi-tenancyAs our industry continues its ongoing shift to the Cloud, one decision that many vendors are facing is whether to continue selling a dedicated solution or upgrade to multi-tenancy.

Multi-tenancy is a type of architecture where one single instance of your software and its infrastructure supports multiple customers (tenants). True MT solutions are only available in the Cloud.

Similar to housing, a dedicated solution is like owning a home – the whole thing is yours to occupy, finance, and maintain. A multi-tenant solution is like an apartment or townhouse that has a rented space in a shared structure.

Both scenarios have benefits and drawbacks. Owning a home may seem ideal, unless you are tired of being responsible when things inevitably break, are concerned about intruders, and wish you did not have to shovel your driveway on those cold winter mornings. In the same way, real-estate agents may crave the consistency of collecting monthly rent checks rather than always chasing the next big sale.

Getting back to technology, the benefits of multi-tenancy can be summarized in three big categories:

1. LOWER COSTS

Multi-tenant architecture is more cost-effective for both the vendor and the customer.

For the reseller:  On your end, you need only to develop, maintain, and support one solution to serve all of your customers. This will be less expensive than selling and supporting multiple dedicated servers and solutions.

For the user: Consumers like the multi-tenant pricing model of paying a set monthly subscription rather than a hefty up-front investment and unexpected bills down the line. There are no hardware or maintenance costs and they do not require IT expertise on-site.

Sharing the financial burden is a benefit to all parties involved.

2. MORE FLEXIBILITY

Despite the lower costs, multi-tenant architecture actually opens up more possibilities than a dedicated solution.

For the reseller: As a vendor, having all of your users on one instance makes it easy to customize individual preferences. Your MT interface will put all users in one place so it is quick and easy to add or remove customers, select the features one individual wants, or change the number of seats for another. Experience has shown us that selling dedicated platforms can lead to growth, but the work involved will become too much to manage. The scalability of multi-tenancy is the key to sustainable growth.

For the user: Your customers will love the flexibility offered to them as well. Rather than buying a one-size-fits-all solution with some features they do not really need and missing others that they want, they can pick and choose what to include in their solution and pay accordingly.

3. LESS WORK

Cutting out busywork and saving time is a top priority in our busy industry. Multi-tenant architecture does both.

For the reseller: Selling multi-tenancy is extremely easy. On-boarding new customers is quick and simple. Once you have your software instance and first customer set-up, adding new users will be mostly automated. The process will be the same for each customer and takes little more than a few clicks of your mouse. In the same way, software updates and upgrades can be done one time for all users. Forget the days of lengthy set-ups and updates for each and every user. Leave that headache in the past.

For the user: Your multi-tenant customers will enjoy less busywork as well. They do not have to worry about any: installations, maintenance, support, upgrades, or security. You will take care of all of those things, so they are free to focus on running their business.

Ready to upgrade to a multi-tenant solution?

Our Multi-Tenant PBX gives Telecom Service Providers a powerful platform to serve the IP PBX market in the cloud as a VoIP switch. Unlimited Hosted IP PBX Multi-Tenants, Unlimited resellers, user/company self-portal, and LCR are just some of the advanced features included with desktop applications to support. The system may be used as a Class 4 or Class 5 softswitch/voipswitch with multi-tenancy architecture. Learn more about Multi-Tenant PBX here or contact us today.

What is Cloud Communications?

cloud communicationsWe talk about “THE CLOUD” all the time, but what exactly does that mean? Like clouds themselves, “the cloud” is something beyond our reach that we may not understand completely.

By definition, the cloud is a network of servers that are hosted by a third-party and can be accessed from anywhere via the Internet.

So cloud communications are any communication services and applications that are hosted by a third-party and accessed via Internet.

Cloud telephony is rapidly replacing traditional telephony and has many benefits to business. From price to features to scalability, cloud or hosted are great options for all kinds of businesses and organizations.

Learn about a real Cloud Communications solution on our products page.

More posts like this one:

10 VoIP Selling Points

voipEveryone knows the benefits of VoIP and cloud services, right? It practically sells itself – save money, save time, keep up with the latest trend. But is that all there is to VoIP?

With nearly infinite features and almost as many ways to add value, VoIP is worth much more than most think. Try using some of the following features and values to market VoIP in a bigger and better way.

  1. All Calls are Local
    VoIP allows users to generate local numbers for anywhere in the world. This eliminates the need for expensive Toll Free numbers and makes customers feel closer to the company.
  2. CDR
    Call Detail Records are elaborate and complete with VoIP. Everything is recorded and saved, from call logs to chat history to bandwidth usage. This benefits both users and IT that monitor and maintain the system. With VoIP, CDR can even be customized.
  3. Conferencing
    VoIP permits inexpensive, easy, and efficient conferencing. Whether a spontaneous conference call or a weekly video conference, VoIP softphones makes it user-friendly and simple. gloCOM lets users start conferences by simply dragging contacts into a call.
  4. File & Screen Sharing
    Most VoIP solutions make it easy to share files or even screen share between contacts. It is quicker than emailing files or using third party software. File share and screen share can be done with the click of a button on gloCOM.
  5. FoIP
    While fax may seem like a thing of the past, most businesses are still paying for a fax line out of obligation or habit. Fax Over IP (FoIP) eliminates the cost and delivers faxes straight to your email inbox. Click to learn more about The Value of FoIP.
  6. High Definition Audio
    HD audio ensures crystal clear communication for the most important calls. From big sales pitches to important conference calls to custom support, HD audio is the next best thing to a real conversation.
  7. Long Distance Calls
    VoIP eliminates geographic cost disparities and saves on long distance calls. The ability to call for ‘free’ via cloud services encourages users to pick up the phone more often and communicate quickly and efficiently to all parts of the world.
  8. Mobility
    In a world of smart phones, tablets, and BYOD, mobility is crucial in the workplace. VoIP seamlessly integrates with mobile devices through call forwarding or apps, making communication possible any time, anywhere. gloCOM Mobile softphone is coming soon!
  9. Recording
    The ability to record calls is native to most VoIP phones and is an immensely useful tool for busy and preoccupied users. Record sales calls, training sessions, or any other important calls and come back to listen again later.
  10. Voicemail
    VoIP Voicemail saves time and cuts down on stress by delivering voicemail alerts and MP3 files directly to the user’s email. The file can be accessed from anywhere and can be quickly forwarded or deleted.

What are your favorite VoIP features and selling points? We’d love to hear from you in our discussion over on LinkedIn!

Ready to get started? Contact an Account Manager today!

On-Premise vs. Cloud IP PBX Systems

Last month we learned what exactly “PBX System” means and some of the different deployment options. The two most common options – and hardest to choose between – are on-premise IP PBX and hosted or cloud IP PBX.

cloud ip pbxOn-premise solutions are owned and managed by the user. The physical IP PBX is stored on-site and all of the technology is set-up and maintained in-house.

Hosted or cloud solutions are rented out by a service provider for a monthly fee that covers service, maintenance, and upgrades. The user needs only IP Phones that connect to the cloud PBX system via Internet.

Both are good options depending on the size and type of your business.

Let’s look at the benefits of each system:

On-Premise IP PBX System

  • No monthly fee
  • More control over the solution
  • Long-term investment
  • No reliance on a service provider
  • Can integrate with other solutions
  • May have more features

Hosted or Cloud IP PBX System

  • Low or no up-front costs
  • No additional maintenance or upgrade costs
  • More flexible and scalable
  • No need for IT expertise or personnel
  • Less employee training needed
  • Advances in technology will come in automatic upgrades

Clearly both systems have benefits and drawbacks. In general, hosted deployments are better for SMBs, organizations limited by budget, or companies expecting to grow in the future. On-premise systems make sense for very large companies that are prepared to own and support their own PBX.

PBXware is an example of a hosted IP PBX solution. Learn more on our website.

More posts like this one:

5 Implications of Decentralization with Hosted VoIP

hosted voipContinuing our previous post on 5 Ways Hosted VoIP Supports Decentralization, today we discuss some of the implications of decentralizing your business with hosted VoIP.

1. You will need to outsource your telephony.

The first step in decentralizing with Hosted VoIP is accepting that you will need to outsource your telephony system. If you are hesitant to make this decision, consider how much progress VoIP has made and how popular it has become. VoIP is quickly surpassing legacy and is certainly a stable solution that is here to stay.

2. You will need to use the cloud.

Similar to the first, the second step is deciding to trust the cloud. There is no way around using the cloud for successful decentralization. Like VoIP, the cloud has become a prevalent solution that can be trusted. You will find that the cloud can serve your business even beyond basic telephony needs in the form of unified communications.

3. You will use SIP Trunking.

Yet another modern technology, SIP Trunking has many advantages over legacy trunking. Much like the cloud, you may be surprised to find what else SIP trunking can do for you. The use of these technologies will open the door to unified communications and collaboration in more ways than you anticipated.

4. Your office will change.

With all of these technological advancements, it is no surprise that the office itself is changing and transforming. While one large, central office was the norm for years, hosted VoIP and decentralization allows for many smaller remote locations of even home workers. Consider the advantages this can afford to your employees and customers.

5. Your business will change too.

Finally, hosted VoIP and decentralization will cause your business to change and progress. Whether this means expanding to a few new geographic markets or becoming an entirely virtual company, hosted VoIP is bound to lead to growth for your company.

Ready to get started? Contact us today!