VoiceNEXT: A Success Story

Even after all these years it is still exhilarating to see an advertisement or posting or newsletter that looks intriguing only to realize it is one of our customers successfully using and promoting our solutions and features.

Such was the case when an email entitled Shelter from the Storm came into my inbox a few weeks ago. In response to the snow storms on the east coast, this company was promising continuity in the face of natural disasters.

Did last week’s snowstorm interrupt your business?  Were your customers unable to get a hold of you?  Would you like to be able to conduct important business from home?   If you are a VoiceNEXT client, we will ensure that you don’t lose any business continuity.

Aha – VoiceNEXT is a customer, no wonder they are guaranteeing continuity with such confidence. The email goes on to explain exactly what they are offering, for example:

Your calls can be routed to any destination. Your mobile devices can even double as your office extension, so you can make or receive calls from anywhere.  The same can be accomplished with a home office desk phone.  You won’t miss any voicemail messages either because they will be emailed to you, or you can pick them up from anywhere.

Thanks to VoiceNEXT for the spot-on, creative email blast. We look forward to seeing more from you and all of our partners and customers.


New Devices Coming to PBXware

pbx phonesIn anticipation of the upcoming release of PBXware 4.1.2, we have been busy testing and certifying new telephones for you. In an effort to widen your choices, we have partnered with Htek, Obihai, VTech, and Yealink to certify several new devices.

From innovation to quality, unified communications to efficiency, reliability to cost-effectiveness, these phones have it all. We are confident that PBXware subscribers will be able to find a perfect-fit device from our selection.

New devices include:

For a list of existing certified devices, please see our website.

Stay tuned for the release of PBXware 4.1.2. In the meantime, check out our IP Key Systems.

MikroTik User Meeting (MUM) & VoIP Call Quality

mikrotikMUM, or the MikroTik User Meeting, is a conference held several times a year across the world. It is a gathering of all users of MikroTrik, an Internet Connectivity Hardware and Software provider based in Latvia.

David Attias of PennyTone LLC did a presentation at MUM in the United States last month. PennyTone has been working with PBXware for many years and supports many small and medium businesses. In his presentation, he discussed “Common VoIP Problems: How to Detect, Correct, and Avoid Them”. His presentation identified factors that contribute to VoIP call quality and how to detect, correct, and avoid them. You can watch the full presentation below.

But you do not have to be a MikroTik user to benefit from this kind of software and capabilities. Bicom Systems offers sipMON, a SIP monitoring application designed to analyze and improve VoIP call quality.

Our software monitors and troubleshoots call quality in real time, ensuring consistent quality when on an important call. Learn more about sipMON on our website: http://www.bicomsystems.com/products/sipmonitoring/

David Attias’ VoIP Call Quality Presentation:

10 Ways to Protect Your IP PBX From Hackers

ip pbx securityIn response to a common VoIP security question, Digium provides ten ways to protect your IP PBX from hackers.

  1. Use a private network and exclude international calls from this network
  2. Ask your Service Provider to help restrict calling
  3. Use a firewall from the inside
  4. Verify IP addresses
  5. Never use the root user and disable login as such
  6. Create strong passwords and change frequently
  7. Close all ports that are not in use
  8. Run any susceptible services (for example, SSH) on non-standard ports
  9. Ask IT experts to protect platforms
  10. Never step learning about new security threats and protections

If this has piqued your interest or concern about VoIP security, check out VoIP Security: The Risks and How To Prevent Them.

Bicom Systems Partners with HTek to Certify IP Phones

HTek IP phones are a reliable and cost-effective option now available to PBXware users

Greenford, UK and Nanjing, China (1 December 2015) – Bicom Systems is excited to announce its partnership with Hanlong Technology Co. to introduce HTek IP Phones into PBXware. Reliable and cost-effective, HTek IP Phones will be an ideal option for many PBXware users.

Bicom Systems completed auto-provisioning and certification of Hanlong’s HTek IP phones to ensure full compatibility with PBXware® 4.0, including the Business, Multi-Tenant, and Call Center editions.

Auto-provisioning and certification were done on the full range of HTek IP phone models, including: Gigabit Color IP Phones UC862 and UC842, Color IP Phones UC860P and UC840P, HD IP Phones UC806P and UC804P, and Entry Level IP Phones UC803P and UC802P.

The partnership between Bicom Systems and Hanlong guarantees full interoperability between HTek IP phones and Bicom Systems PBXware, providing ITSPs, resellers, enterprises, and SMBs with reliable and cost-effective phone system solutions.

About Hanlong Technology Co., Ltd.
Hanlong Technology Co., Ltd. was founded in Nanjing, China in 2005, and has earned its reputation for the quality and value of its products. Hanlong Technology focuses exclusively on VoIP and develops HTek IP Phones, ATAs, and gateways. HTek products deliver superb sound quality, a rich set of SIP telephony features, and an industry-leading two-year warranty. Over the past several years HTek products have been sold in almost 50 countries. HTek sells its products through a worldwide network of distribution partners, ITSPs, and OEMs. For more information, visit www.h-tek.com.

About Bicom Systems
Bicom Systems is the world’s first and most mature Professional Open Standards Turnkey Telephony Platform. Since 2003, Bicom Systems has deployed flexible, reliable, and scalable New Generation Communication Systems to SMBs, enterprises, and governments worldwide by unifying the most advanced of latest technologies. For more information, please visit www.bicomsystems.com.

Contact Info:

Bicom Systems Contact
Stephen Wingfield
sales (at) bicomsystems (dot) com
+1 619-760-7772

HTek Contact:
Jim Webster
jim (at) h-tek (dot) com
+1 256-382-1295