3CX Resellers Finding an Alternative: Day 1 at IT Partners in Paris

Bicom Systems had a magical few days just outside the gates to Disney World in Paris, France last week. We were at IT Partners collaborating on a booth with Fonia, our newest partner in France.

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Day one was animated and insightful. With a constant flow of visitors to the booth, the reactions to our demos and solutions were a bit like kids in, well, Disney World. But not everything is fairy tales and pixie dust, we heard quite a few complaints about other providers as people stopped by to chat.

The common theme from resellers of these providers coming by the booth was that they are tired of their provider not playing fairly or as a team. These companies pour their time and resources into a solution only to have their provider revise the game plan, forcing them back to square one. It is frustrating to work with a partner and solution that seems to be pushing them out of the equation in an attempt to eliminate the channel and sell directly. Roller coasters may be fun inside the park, but they have no place in a successful business relationship.

One theme of note was with 3CX now offering free extension licenses. Resellers were of the opinion that this policy now ended any prospect of them working to build up their portfolio of End User customers. The risks of their working in vain were becoming too strong.

Fonia sympathized with their frustration, but then went one step further. The booth presented PBXware as an alternative solution, delighting visitors with a breath of fresh air. The new interface in PBXware 5.0 has been a real crowd-pleaser; but even more than that, visitors are excited to find a new face in town that is willing to work with resellers. Far from inexperienced, Bicom Systems has been delivering solutions throughout the world for nearly 15 years, but the partnership with Fonia has afforded us a much more tangible presence in France.

And that reseller relationship is exactly what has so many people enchanted. Our success is no more than that of our smallest partner, so we invest in those relationships long-term. As they say just inside the park, “happily ever after” is our goal with each of our resellers. Another highlight at the booth was that Bicom Systems offers a complete VoIP and UCaaS solution. There is no need to deal with other vendors or try to fit mismatched pieces together. A one-stop shop plus a partnership.

We have given some sneak peaks about what’s coming up in PBXware 5.1 and the feedback has been astounding. Suffice it to say: people are asking how to sign up on-the-spot.

We’d like to express a big thank you to Fonia for hosting the booth and helping to get the word out about Bicom Systems establishing a presence in France. With over 5,000 resellers in attendance and Fonia already well-established in the market, this experience has been worth every minute. Bicom Systems sent out staff from Canada for the event and for a road trip to visit resellers in France next week.

To end with a quote from Walt Disney himself: “The way to get started is to quit talking and begin doing.” If you are ready to get started, contact us today: www.bicomsystems.com/contact

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VoiceNEXT: A Success Story

Even after all these years it is still exhilarating to see an advertisement or posting or newsletter that looks intriguing only to realize it is one of our customers successfully using and promoting our solutions and features.

Such was the case when an email entitled Shelter from the Storm came into my inbox a few weeks ago. In response to the snow storms on the east coast, this company was promising continuity in the face of natural disasters.

Did last week’s snowstorm interrupt your business?  Were your customers unable to get a hold of you?  Would you like to be able to conduct important business from home?   If you are a VoiceNEXT client, we will ensure that you don’t lose any business continuity.

Aha – VoiceNEXT is a customer, no wonder they are guaranteeing continuity with such confidence. The email goes on to explain exactly what they are offering, for example:

Your calls can be routed to any destination. Your mobile devices can even double as your office extension, so you can make or receive calls from anywhere.  The same can be accomplished with a home office desk phone.  You won’t miss any voicemail messages either because they will be emailed to you, or you can pick them up from anywhere.

Thanks to VoiceNEXT for the spot-on, creative email blast. We look forward to seeing more from you and all of our partners and customers.

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New Devices Coming to PBXware

pbx phonesIn anticipation of the upcoming release of PBXware 4.1.2, we have been busy testing and certifying new telephones for you. In an effort to widen your choices, we have partnered with Htek, Obihai, VTech, and Yealink to certify several new devices.

From innovation to quality, unified communications to efficiency, reliability to cost-effectiveness, these phones have it all. We are confident that PBXware subscribers will be able to find a perfect-fit device from our selection.

New devices include:

For a list of existing certified devices, please see our website.

Stay tuned for the release of PBXware 4.1.2. In the meantime, check out our IP Key Systems.

MikroTik User Meeting (MUM) & VoIP Call Quality

mikrotikMUM, or the MikroTik User Meeting, is a conference held several times a year across the world. It is a gathering of all users of MikroTrik, an Internet Connectivity Hardware and Software provider based in Latvia.

David Attias of PennyTone LLC did a presentation at MUM in the United States last month. PennyTone has been working with PBXware for many years and supports many small and medium businesses. In his presentation, he discussed “Common VoIP Problems: How to Detect, Correct, and Avoid Them”. His presentation identified factors that contribute to VoIP call quality and how to detect, correct, and avoid them. You can watch the full presentation below.

But you do not have to be a MikroTik user to benefit from this kind of software and capabilities. Bicom Systems offers sipMON, a SIP monitoring application designed to analyze and improve VoIP call quality.

Our software monitors and troubleshoots call quality in real time, ensuring consistent quality when on an important call. Learn more about sipMON on our website: http://www.bicomsystems.com/products/sipmonitoring/

David Attias’ VoIP Call Quality Presentation:

10 Ways to Protect Your IP PBX From Hackers

ip pbx securityIn response to a common VoIP security question, Digium provides ten ways to protect your IP PBX from hackers.

  1. Use a private network and exclude international calls from this network
  2. Ask your Service Provider to help restrict calling
  3. Use a firewall from the inside
  4. Verify IP addresses
  5. Never use the root user and disable login as such
  6. Create strong passwords and change frequently
  7. Close all ports that are not in use
  8. Run any susceptible services (for example, SSH) on non-standard ports
  9. Ask IT experts to protect platforms
  10. Never step learning about new security threats and protections

If this has piqued your interest or concern about VoIP security, check out VoIP Security: The Risks and How To Prevent Them.