Needed Hardware for 2600 Extensions

Hardware compatability

Requirements for the project are to find a possible server configuration that should be able to cope with 2600 extensions usage. We must take into account that each extension will use gloCOM and have a deskphone as well.

Since time was a limited resource and the fastest server that we had was the HP DL360 G7, we decided to use that server as a quick testing scenario where we would try to come as close as possible to the technical setup needed for the project. Once we had the minimum needed result numbers, we could now compare to some use cases with our servers and the performance of servers that are new on the market.

G7 specs are as follows:

  • CPU: 2x Intel(R) Xeon(R) CPU L5630 @ 2.13GHz (4 core/8 threads)
  • RAM: 24GB DDR3
  • DISKS: Combined 500GB of space SAS drives
  • OS: Serverware 3.0 with 1 PBXware 5 VPS instance

This server managed to run approximately 750 extensions with a  total of 230 calls, 750 gloCOM connections, 15 SIP registrations per second, and 375 OPTION packets per second. This was all done on one VPS.

Bicom Systems has a production server with about 3700 extensions split between 24 VPSs with maximum number of extensions per VPS at 750. Keeping in mind this server is running older versions of Serverware and PBXware, with much less features than our newly available versions. The configuration of said server is:

  • CPU: 1x Xeon D-1541 with 8 cores
  • RAM: 32GB
  • DISK: 1x 1.6TB SSD
  • OS: Serverware 1.9 with 24 PBXware 4 instances

Now, taking into account the new Xeon CPUs, which perform much better than servers such as the G9 and G10, we came to a possible configuration that will satisfy project needs:

  • CPU: 2x Xeon E5 with 8 cores each
  • RAM: 32GB DDR4
  • Disks: if we consider recording considering you do not go under 1TB, the number of disks would depend on the type of Serverware. We would also recommend a solution with call recordings being stored on a Hard Disk Drive (HDD), while the system and all else that accompanies it be stored on a Solid-State Drive (SSD).

One thing that needs to be mentioned is that we can’t be sure if all of 2600 extensions would be able to coexist on a single PBXware VPS, so it is recommended to start out with one VPS and if you run into issues, split them into other VPSs. This should resolve those issues.

For more information, visit our wiki

Creator Bio:

Eldar Avdic,

UADs & Appliances Manager and Developer. Maintains Bicom Systems’ UAD support and keeping appliances up to date.

Dino Mesic,

UADs & Appliances Engineer and Developer. Develops support for UADs, maintain technical documentation and test new UADs and appliances.

Is VoIP driving business away from you?

voipOver the years I have noticed that more and more of our new customers are no longer VoIP Entrepreneurs wanting to join the telephony provider venture. Seems like the more VoIP becomes the present and defines the future of communications, the more industries it touches.

These days, any business that provides IT industry related services is somehow related to, or forced to be related to, the communications infrastructure of their customers. Even better if the customer has some knowledge or is at least aware of the unified communications experience.  

Industries like Internet service provides, cable services, and/or fiber providers have already joined, are planning to join, or at least know the future is to integrate in order to gain and retain customers. To mention a few of the most common that will ring my desk, I should start with hosted service providers. Either hardware, software, or a mix of the two, is something that, sooner or later, VoIP has to become an integrated part of. Either a multi-tenant platform like ours in order to centralize all hosted PBXs, or separate Call Center/Custom environments, this is something that, along with other value-added features, a hosted service provider will get asked for pretty often.  

Other industries, less related to network services or hosted services like IT Managed Services, will encounter themselves one way or another supporting an IP Phone, a local PBX, or a PBX hosted by someone else. They will notice the additional revenue and increased customer retention will come as soon as they can also take care of the telephony needs. 

Many of my customers will often express how VoIP service may be just one service out of many, and maybe not the one that bring the most revenue in from customers. But VoIP is an essential piece of the relationship since it is the part that allows their customers to unify their communications, in addition to the suite of services it provides.

This article is a ‘heads up’ to all those out there that think VoIP services ‘could be’. Soon VoIP will be a ‘major’ part of any one proposal because it will become part of the request. The end-user likes to feel a level of unification that provides them the security that a single provider can serve, understand, and support all their technology components.

VoIP is so flexible that anyone that has a customer base and provides any type of service, even non-technology, could find a way to integrate it into their suite of services with a huge value and even bigger retaining element. Make it drive business towards you, not away from you. At this very moment deals are been turned down because the competitor shows a unified set of services with telephony, or impressed the customer with an additional service made possible by VoIP. 

Just because everyone related is getting involved does not mean that it is easy. We still hear horror stories. Even that the voice quality is not working out, loss of RTP, but less. More and more it’s ‘how do I?’ Whether CRM integration or producing better reporting and so control of daily lives.

If you would like to explore your options, whether you are related to technology services or not, Bicom Systems would be happy to assist with whatever ideas you may have. We have not seen it all yet, but with the many we have worked with already, I’m sure you are at the right place for finding a solution. Our IPPBX PBXware comes in a Single Tenant Business Edition, Multi-Tenant Edition, and Call Center Edition, and the mix of all of them is as customizable and flexible as it comes.

VoIP vs IP PBX

voipVoIP and IP PBX are terms that we use all the time, but despite similarities, they are not interchangeable. VoIP has evolved to be a very broad term covering a whole range of technologies, while IP PBX is more specific.

VoIP – Voice over Internet Protocol – describes any telephony system that uses Internet rather than PSTN. The term is used for many types of modern telephony that have replaced legacy systems.

IP PBX – Internet Protocol Private Branch Exchange – is a specific type of telephony system that switches calls between an internal data network and external networks.

IP PBX is a type of VoIP system.

To learn more, visit our products page or contact us today.

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What is IVR?

ivrGoing back to the basics – what exactly is IVR?

IVR stands for Interactive Voice Response and describes the technology that lets humans communicate with computers via voice.

In the world of telephony, IVR is an automated system that can interact with users to effectively process their requests. This may mean routing calls, providing information, or many other things.

Bicom Systems PBXware has an IVR feature.

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Hosted PBX vs On-Site PBX

pbxThe Hosted PBX vs On-Premise PBX debate is a recurring theme on this blog, so when we saw an elaborate infographic on just that topic we knew we had to share it here!

No Jitter shared a Hosted PBX or On-Site infographic with some great information. View the graphic here.

In summary:

Hosted PBX is a great option for SMBs, low budgets, or companies that do not want to dedicate time and resources to the phone system. Cloud PBX systems have lower costs, though they are ongoing as monthly payments. They are simple and easy to use and the provider will manage all maintenance, upgrades, and expansions. Read more about the benefits of Hosted PBX here.

On-Site PBX is a good option for larger enterprises or companies that need complete control at all times. An on-premise PBX is housed within the office and will involve more time and money up-front. Maintenance, upgrades, and expansion will be the responsibility of the company, but on-going costs will be relatively low. Read more about the benefits of On-Site PBX here.

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