VoIP is constantly evolving and new features emerge faster than we can use them. VoIP News wrote an article highlighting five VoIP features that increase business efficiency. Let’s take a look at the features:
1. IVR – Interactive Voice Recognition is all about efficiency for the customer. A VoIP solution like PBXware will offer IVR so that customer calls can be attended and routed as quickly and painlessly as possible.
2. Less time on calls – Similarly, VoIP solutions handle and route calls more quickly, cutting the time spent on calls. Businesses of all sizes and industries appreciate less time on the phone! VoIP apps like gloCOM can reduce time significantly.
3. More communications options – From voice calls to video calls to screen sharing, VoIP offers more types of communication for increased efficiency and productivity. You will find all of these options and more in our gloCOM app.
4. Integration – Most VoIP solutions can integrate with your other software and solutions. Better yet, Bicom Systems offers all of the pieces so they created to work together seamlessly, saving time, money, and effort.
5. Cost-effectiveness – Finally, VoIP is cost-efficient, reducing up-front and long-term costs. VoIP can open the door for even the smallest businesses and level the playing field.
Last month we learned what exactly “PBX System” means and some of the different deployment options. The two most common options – and hardest to choose between – are on-premise IP PBX and hosted or cloud IP PBX.
On-premise solutions are owned and managed by the user. The physical IP PBX is stored on-site and all of the technology is set-up and maintained in-house.
Hosted or cloud solutions are rented out by a service provider for a monthly fee that covers service, maintenance, and upgrades. The user needs only IP Phones that connect to the cloud PBX system via Internet.
Both are good options depending on the size and type of your business.
Let’s look at the benefits of each system:
On-Premise IP PBX System
No monthly fee
More control over the solution
No reliance on a service provider
Can integrate with other solutions
May have more features
Hosted or Cloud IP PBX System
Low or no up-front costs
No additional maintenance or upgrade costs
More flexible and scalable
No need for IT expertise or personnel
Less employee training needed
Advances in technology will come in automatic upgrades
Clearly both systems have benefits and drawbacks. In general, hosted deployments are better for SMBs, organizations limited by budget, or companies expecting to grow in the future. On-premise systems make sense for very large companies that are prepared to own and support their own PBX.
A variation on the non-fairy tale we wrote about last week, we recently spoke with a business-owner that struggled with FreePBX for a year before throwing in the towel. Costs were through the roof, far too much of the work and configuration was falling on his shoulders, and support was all but non-existent.
In the process of shutting down his business, he was about to give up entirely when he realized that maybe a different PBX system would make all the difference. Perhaps an effective GUI and supportive provider would free him up to continue taking his business forward.
Multi-Tenant PBX was designed specifically for entrepreneurs like him. With a simple yet comprehensive interface and vast features, our PBX system enhances business rather than restricting it. Best of all, our platform is scalable and flexible – it grows with you.
Anyone in telecom sales knows the importance of prioritizing leads and allocating your time wisely. Of course there will always be prospects that are clearly worth extra attention and time. But no prospect should be ignored if you are still interested in growing.
The reasons are obvious: you never know who will surprise you, ignoring a lead may hurt your brand image, etc. But we have a prime example of the value of every lead.
A few days ago we were contacted by a company that wanted our gloCOM unified communications softphone app. They already had an Asterisk-based PBX system and were not interested in making any changes. They just needed that one last piece to tie the whole solution together.
Rather than writing them off as satisfied with another provider, the assigned Account Manager started a conversation to see where it went. In just 15 minutes the contact had become interested in our philosophy of “all the pieces” and signed-up to test Multi-Tenant PBX.
Moral of the story: Even a prospect that is 100% satisfied with their current provider can be swayed with even a short, open conversation.
So the answer is yes, ALL prospects are worth the sales pitch.
Once upon a time, a telecom start-up chose the least expensive PBX system and began to build. As the hard work began to pay off, the telecom grew while the PBX system stayed the same. Each new sale was progressively less exciting because of the time and effort it would take to purchase and host a dedicated solution.
Far from a fairy tale ending, we have heard this story time and again. That is exactly why we created the Multi-Tenant edition of PBXware.
With unlimited users, Multi-Tenant PBX takes away the busy work and gives you back your time. Unlike competing solutions – specifically FreePBX has been brought to our attention repeatedly lately – Multi-Tenant is 100% scalable and flexible. Growing up (or down) is as easy as the click of a button.