Wallboard at ZeroPlex

We received a photo from one of our partners that is worth sharing with all of you. ZeroPlex in the Netherlands, a PBXware user, created an impressive wallboard in their Network Operations Center.

zeroplex

Described as “the beating heart of our organization”, the wallboard was created by ZeroPlex‘s software development department. Data comes from their PBXware MySQL database. They say this is one of the things they like about PBXware: “the ‘standard’ and freely accessible database makes it easy for us to create custom features.”

Their wallboard displays statistics such as number of calls, number of active SIP registrations, number of call minutes per day and per week, etc.

Want one in your business? Contact your Account Manager to discuss how PBXware makes it possible.

wallboard

4 Ways VoIP Wins More Customers

voipThe benefits of VoIP are abundant and we have discussed them countless times before. IT Toolbox shared a few more benefits with a unique focus – winning new customers. We thought they were worth sharing here:

1. Toll-Free Numbers – Calling may be the first point-of-contact for many of your prospective customers, so make a good first impression by making the call free. VoIP supports toll-free numbers less expensively than PSTN.

2. Messages-On-Hold – We try to avoid placing customers on hold at all costs, but sometimes it is inevitable. Make the most of hold times by playing advertisements for your products or latest promos rather than music.

3. Custom Auto-Attendant – VoIP Auto-Attendant can do so much more than simply answer calls. Customize your Auto-Attendant to interact with the caller and direct calls more efficiently and quickly.

4. Click-to-Call Services – Placing a click-to-call number on your website, promotional emails, social media, and all other online presences makes it simple and easy for prospects to call as soon as their interest is piqued.

These and more features are available in our VoIP software solutions. Learn more on our products page.

3 Ways PBX Call Center Software Improves the Customer Experience

pbx call centerThe title says three ways to improve customer experience, but we all know there is really only one way to do that – by enabling and inspiring our agents, the ones who deal directly with customers. So these are really three tools that will inspire or enable your agents to enhance the customer experience.

1. Share Statistics – What better way to drive better customer service than to let agents see the positive impact of doing so. And of course a bit of healthy competition works well too. Call Center PBX even lets you show stats on a wallboard where agents can see it constantly.

2. Focus on Problem Solving – Rather than using call center software that focuses only on answering voice calls, expand to a unified communications solution that can shift the focus to actually addressing customer problems rather than just taking calls. gloCOM lets agents transfer calls, drag users into an instant conference, silently IM during a call, and much more. These tools let agents collaborate with other agents or supervisors to get to the root of a problem quickly and efficiently.

3. Make it Easy – Finally, cloud call center software is user-friendly, has a streamlined interface, and requires little to no IT help. If the technical side of call management is easy for agents, they will be happier, less stressed, and better equipped to deal with the personal side. Call Center PBX even offers a way for agents to take breaks so they can come back recharged, place themselves on “Do Not Disturb” so they can escape distractions, and much more.

If you are interested in learning more about Call Center PBX or downloading a demo, please visit our product page or sign-up for a free account to get in touch with an Account Manager!

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Auto-Provisioning: How It Works & Why You Need It

auto-provisioningAuto-provisioning is a time-saving feature of IP telephony solutions like PBXware. How does it work? The administrator creates an account in the user interface then the IP phone is restarted and receives the configuration file via Internet. That’s it!

Aside from the obvious savings in time, auto-provisioning has a few other benefits:

  • All telephones can be configured from any location
  • Does not require IT personnel or support
  • Updating can be done on all phones regardless of location
  • Custom configurations are quick and easy
  • User errors are less common

If you would like auto-provisioning for your own office and your customers, check out PBXware or contact us today!

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Benefits of Multi-Tenant Architecture

multi-tenant architectureThere is no doubt that many, maybe even most, businesses are moving to the cloud. But the decision to move to the cloud is not the final choice to be made; companies must choose a type of architecture – multi-tenant or dedicated.

To understand the difference between the two, we can compare them to housing. A dedicated solution is like a home that you own – the whole thing is yours and yours alone. But a multi-tenant solution is like an apartment building that you rent a part of while the rest of the structure is shared.

Of course either scenario has its benefits and drawbacks. But multi-tenant architecture has many benefits that can be marketed to your customers.

First, the cost of multi-tenant is less than dedicated. From the up-front investment to the upkeep to the IT expertise needed, multi-tenant is a better option for companies with a small budget or interest in cost-effectiveness.

Second, multi-tenant is a more flexible solution. It is easily scalable and the owner can quickly and easily add features, do updates, or enhance service for all tenants.

Multi-tenant solutions are particularly appealing to start-ups that will appreciate the price and the built-in support system.

PBXware comes in a Multi-Tenant PBX edition that will offer all of this and more to your customers. Learn more on our Multi-Tenant page or contact us today.

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