How to Win More Telecom Sales

telecom salesYou step into the car dealership and look around at all of your options. Red convertibles, little sports cars, all-terrain trucks. In your mind, you’re already flying down the highway, the breeze in your hair, music pouring from the car’s speakers, when the salesperson interrupts your thoughts with his mundane descriptions of the type of rubber in the car’s tires and the new fuel injection system.

When customers buy a car, they want to know how it’s going to feel driving it, not all the little mechanical details. The same idea applies to Unified Communication sales. At Bicom Systems, we’ve learned that in order to win more customers, you must give them an experience, a feeling, not just a description of each component of a phone system.

Start by getting to know your potential customers. Understand their visions, their plans for the future. Ask them about their current expenses and problems and get them to look forward two or three years and tell you what they’d like to change. Get into the mind of the customer.

The next step is to shift the customer’s focus away from the phone system to the bigger picture. Don’t describe the features, describe how those features will change their lives. How they’ll be saving time and energy. How they’ll be making sales left and right. How the system practically runs itself. Bicom Systems products piece together to create a seamless system for customers. We tell customers that our PBXware, TELCOware, and SERVERware combination will free up their time to win more sales while the technical operations go on in the background.

Finally, don’t forget to include a number of applications. Potential customers can find “good phone systems” among your competition. But if you have a “good phone system” with additional applications to make life easier for the customer, that will set you apart from the crowd. Even the most simple application can make all the difference if it is incredibly useful. Bicom Systems offers gloCOM, our Unified Communications desktop and mobile app, as the icing on the cake. gloCOM and our other applications speed up otherwise laborious tasks and give our clients that extra push that they need to sign on.

In short, don’t get lost in the competition by just offering a phone system. Or even a good phone system. Stand out from the rest by offering a lifestyle.

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Wallboard at ZeroPlex

We received a photo from one of our partners that is worth sharing with all of you. ZeroPlex in the Netherlands, a PBXware user, created an impressive wallboard in their Network Operations Center.

zeroplex

Described as “the beating heart of our organization”, the wallboard was created by ZeroPlex‘s software development department. Data comes from their PBXware MySQL database. They say this is one of the things they like about PBXware: “the ‘standard’ and freely accessible database makes it easy for us to create custom features.”

Their wallboard displays statistics such as number of calls, number of active SIP registrations, number of call minutes per day and per week, etc.

Want one in your business? Contact your Account Manager to discuss how PBXware makes it possible.

wallboard

4 Ways VoIP Wins More Customers

voipThe benefits of VoIP are abundant and we have discussed them countless times before. IT Toolbox shared a few more benefits with a unique focus – winning new customers. We thought they were worth sharing here:

1. Toll-Free Numbers – Calling may be the first point-of-contact for many of your prospective customers, so make a good first impression by making the call free. VoIP supports toll-free numbers less expensively than PSTN.

2. Messages-On-Hold – We try to avoid placing customers on hold at all costs, but sometimes it is inevitable. Make the most of hold times by playing advertisements for your products or latest promos rather than music.

3. Custom Auto-Attendant – VoIP Auto-Attendant can do so much more than simply answer calls. Customize your Auto-Attendant to interact with the caller and direct calls more efficiently and quickly.

4. Click-to-Call Services – Placing a click-to-call number on your website, promotional emails, social media, and all other online presences makes it simple and easy for prospects to call as soon as their interest is piqued.

These and more features are available in our VoIP software solutions. Learn more on our products page.

3 Ways PBX Call Center Software Improves the Customer Experience

pbx call centerThe title says three ways to improve customer experience, but we all know there is really only one way to do that – by enabling and inspiring our agents, the ones who deal directly with customers. So these are really three tools that will inspire or enable your agents to enhance the customer experience.

1. Share Statistics – What better way to drive better customer service than to let agents see the positive impact of doing so. And of course a bit of healthy competition works well too. Call Center PBX even lets you show stats on a wallboard where agents can see it constantly.

2. Focus on Problem Solving – Rather than using call center software that focuses only on answering voice calls, expand to a unified communications solution that can shift the focus to actually addressing customer problems rather than just taking calls. gloCOM lets agents transfer calls, drag users into an instant conference, silently IM during a call, and much more. These tools let agents collaborate with other agents or supervisors to get to the root of a problem quickly and efficiently.

3. Make it Easy – Finally, cloud call center software is user-friendly, has a streamlined interface, and requires little to no IT help. If the technical side of call management is easy for agents, they will be happier, less stressed, and better equipped to deal with the personal side. Call Center PBX even offers a way for agents to take breaks so they can come back recharged, place themselves on “Do Not Disturb” so they can escape distractions, and much more.

If you are interested in learning more about Call Center PBX or downloading a demo, please visit our product page or sign-up for a free account to get in touch with an Account Manager!

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Auto-Provisioning: How It Works & Why You Need It

auto-provisioningAuto-provisioning is a time-saving feature of IP telephony solutions like PBXware. How does it work? The administrator creates an account in the user interface then the IP phone is restarted and receives the configuration file via Internet. That’s it!

Aside from the obvious savings in time, auto-provisioning has a few other benefits:

  • All telephones can be configured from any location
  • Does not require IT personnel or support
  • Updating can be done on all phones regardless of location
  • Custom configurations are quick and easy
  • User errors are less common

If you would like auto-provisioning for your own office and your customers, check out PBXware or contact us today!

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