Unified Communications: Beyond Telephony

unified communicationsUnified Communications works great for telephony and voice. It makes communicating fast, easy, and efficient. But a good UC solution should be doing much more than just telephony. Unified Communications can support and improve your business in many aspects.

Collaboration

More than just a buzzword, collaboration is key to productivity in the workplace. Unified Communications solutions support collaboration with features like screen sharing, file sharing, and presence. gloCOM, our UC app, offers all of these features and more. Learn more by reading 6 Unified Communications Features that Promote Collaboration.

Billing

Integrated billing software automates invoicing, rate-setting, and other accounting tasks to free your time and concentration. Unique to our Unified Communications suite, TELCOware is a provisioning platform that performs billing, ticketing, accounts, shopping cart, and more, so that you do not have to.

Security

The issue of security is heavy on the minds of most VoIP users today. Our Unified Communications solution goes beyond telephony to help secure your network. sipPROT is an advanced SIP security module that protects against SIP attacks. Unlike other solutions, sipPROT works with live traffic, protecting the system even while it is in use.

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The Changing World of CLECs

clecAs the communications industry has evolved, CLECs have had to adapt and embrace new techniques to stay ahead in a competitive market. First they controlled their numbers, then transport, but what is next for Competitive Local Exchange Carriers?

While many changes seemed like insurmountable obstacles, CLECs have always found a way to keep up. More often than not, this is due to the local advantage. No matter how much technology advances, many customers will always value a local presence.

CLECs can add value and maintain a local presence with our Unified Communications suite. Tools like a Class 5 Softswitch, a Provisioning Platform, and Security/Monitoring apps integrate together seamlessly to form a powerful solution. Our Unified Communications app gloCOM is the icing on the cake.

Download our CLECs brochure to learn more.

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4 Considerations Before Moving to VoIP

Migrating from legacy to VoIP is a big and exciting move for most SMBs. Here are a few things to consider before diving in:

1. Your Network

If you are new to VoIP, your current telephony system is probably entirely separate from your data network. Neither has much impact on the other. VoIP, however, uses the data network and requires bandwidth and stability. Before implementing a VoIP solution, ensure that your data network is sufficient to support VoIP and all that it entails.

2. Compatibility

Today’s market offers a plethora of VoIP providers and solutions, so it is okay to be picky. Take the time to find a solution that is compatible with your setup. An easy deployment will set your company up for a successful VoIP experience. PBXware is compatible with most systems and can seamlessly integrate with all of our other products.

3. The Budget

Budget is probably the first thing most SMBs think of when they consider a new telephony solution. Do not forget to analyze all of the costs that accompany both your current system and the new one. From the cost of long distance calls to hardware to maintenance, carefully compare your options.

4. Security

Finally, VoIP brings with it a brand new issue: Security. This was not a problem with legacy systems, so it is easy to forget or ignore. However a breach in security could mean huge consequences for your company. Take the time before migrating to VoIP to ensure your company will be secure. Products like sipPROT and sipMON do the work for you and guarantee security.

SIP Attack Protection

Recently we’ve been hearing of several hacks and attacks on 4PSA VoIPNow. It’s a worst nightmare come true for some users.

sip attack protection

In one example a hacker managed to make €80,000 worth of calls before being caught! This user had no idea that VoIPNow was experiencing security vulnerabilities.

Another user did not experience an attack, but was kind enough to share some light on the situation.

These attacks are sure to cause financial loss, service downtime, password theft, and more.

Want to avoid being the next victim?

SipPROT is an extremely effective telephony app that provides real-time protection from SIP attacks.

Unlike the competition, sipPROT works with LIVE traffic, dynamically blocking and unblocking IP addresses that threaten the system.

SipPROT utilizes pattern recognition, brute force detection, and SIP protocol anomaly detection to detect all attacks.

Start using sipPROT today to protect your network, resources, and customers!

Learn more at our website or contact us at sales@bicomsystems.com