5 VoIP Technology Basics That Increase Value

voipWe all know that VoIP reduces telephony costs, but we don’t necessarily know why. Understanding the technology behind VoIP allows us to better appreciate and market the value that VoIP brings to SMBs.

Ziff Davis explains the technology in their recent article entitled VoIP Primer – Five Technology Basics SMBs Need To Understand. 

Five VoIP Technology Basics:

The first thing to understand is that VoIP is data just like emails or files or instant messaging. While PSTN was a dedicated technology meant only for voice, VoIP turns voice into another form of data. Data is a much more efficient and cost-effective technology.

Legacy systems require two separate networks – one for voice and one for data. A desk telephone uses the voice network while the computer uses a separate data network. VoIP integrates voice technology into one data network, resulting in a less expensive and easier to manage solution.

For VoIP to be transmitted over the data network it must be digitized and transferred as packets. The advantage of packets is that they travel across the most efficient route resulting in high-speed and lower costs.

Legacy telephony has always offered high quality voice in real-time because that’s what it was made to do. This has been VoIP’s biggest challenge but after over 20 years it is finally a worthy opponent of PSTN. With an optimized network and good VoIP software voice calls can be in real-time just like traditional telephony.

While Legacy telephony is a tried-and-true solution, it is no longer evolving and improving. On the other hand, VoIP is not yet a complete solution meaning it still has infinite potential. As technology continues to improve, VoIP will improve along with it. For example, Unified Communications opens a world of options to users and is only going to get better.

In conclusion, understanding these 5 pieces of VoIP technology gives us a greater appreciation of the value of VoIP. To read more, visit VoIP Primer – Five Technology Basics SMBs Need To Understand.


Huawei Handsets & PBXware

huaweiOne of our newest partners ran into a problem with Huawei phones and PBXware, so we did interop testing and were able to fix the problem.

They were testing with a PBXware demo and nearly ready to make the purchase, but there was one problem: They could not register their Huawei PBX handsets.

Our support team quickly set up a test extension and the customer was able to successfully register and use two phones. At first, the handsets had no sound, but this was fixed quickly by adding huawei.com to the whitelist.

Moral of the story? If you are having any trouble, just ask! We are more than happy to discuss any problems and will do whatever we can to create a workaround.

Contact us today!

What’s Up With POP Maintenance

If you ever wonder why we make such a big deal out of POP maintenance, let’s take a step back and look at the big picture.

Bicom Systems processes nearly one thousand concurrent calls at our POPs in London and Chicago.

With over 100 virtual environments served on SERVERware, we have thousands of extensions registered across the globe. Most of which have their own end user business customers also.

Some of these customers are time critical like hospitals, domestic violence hotlines, 24/7 factories, etc. Others are just regular business lines that have been promised a reliable system.

Regardless of who the customer is, we have a responsibility to either ensure their lines are working or give them time to make other plans.  A sudden loss of functionality is frustrating and stops users from performing their jobs.

It is because of this, that we try to give at LEAST four days notice before performing maintenance or updates in our POPs. We ask that you customers be understanding and make appropriate provisions for yourselves and your end users during down times.

Bicom Systems To Release IP Key Systems and Other New Products at ITEXPO

itexpo-logo-2014ITEXPO, FT LAUDERDALE (21 January 2016) – Bicom Systems will release its new IP KEY SYSTEMS product at ITEXPO in Ft. Lauderdale next week.

By reinventing traditional Key Systems to use modern VoIP technology, Bicom Systems created a more functional and flexible IP Key System.

TELCOs can expect significant business growth thanks to new features and capabilities, including auto provisioning, call control, presence, and much more.

In addition to IP Key Systems, Bicom Systems will present new versions of PBXware and gloCOM at the Expo. Expertly developed for TELCOs, version 4.0 empowers companies to make more sales and reduce customer churn. Visit www.bicomsystems.com/products/switch_now to learn more about Version 4.0.

To learn more about Bicom Systems at the Expo, please visit www.bicomsystems.com/ITEXPO_2016. Or to obtain FREE ExpoPlus passes, please click here.

Bicom Systems looks forward to meeting you at ITEXPO and learning more about your business.


Bicom Systems is the world’s first and most mature Professional Open Standards Turnkey Telephony Platform. Since 2003, Bicom Systems has deployed flexible, reliable, and scalable New Generation Communication Systems to SMBs, enterprises, and governments worldwide by unifying the most advanced of latest technologies. For more information, please visit our website or contact us today.

www.bicomsystems.com | sales@bicomsystems.com