Dissatisfied IPsmarx Customer

We received the following from an IPsmarx customer recently and thought it may be of interest to others:

“We are a small calling card company based in Mexico and currently using IPSmarx. Ever since we started using them, we have had ongoing issues with them and when we decided to start selling IPPBX solutions, the things just got worst.

After we installed the IPBPX, a project, which by the way was a nightmare, we started noticing some strange things in our traffic.

All of a sudden, our numbers started to go up, not by much but little by little. Obviously, I was really pleased about it first but then when the sales weren’t going up the same speed, I got little worried and started to investigate it little more. Need to mention that we had a pilot project for IPBPX ready so all we needed to install and start invoicing them.

I noticed that there were many calls through our IPBPX testing accounts and when started asking around, no one seemed to recognize those calls. And in top of that they were to strange destination like Russia and Somalia.

Anyway, I took several weeks to understand that our system had been hacked and someone was passing traffic through the IPBPX we had installed.

We contacted IPSmarx but they are not supporting the version we are using so nothing could be done there. We also contacted the person who kindly has been helping us with the earlier problems without IPSmarx’s authorization but seems like she is not working there anymore.

Obviously we had to put our IPPBX project on hold, can’t really sell  a product with security issues.

I started to google and I found lot of similar cases and I noticed your blog and your writings and just decided to get in touch to if the is something you could do to help us.

Mind you, we’ve spend quite a lot in our platform and really haven’t got much left but any help is welcome.”

This entry was posted in Competitors, IPsmarx, PBX System and tagged , , by Stephen Wingfield. Bookmark the permalink.

About Stephen Wingfield

My name's Stephen and for more years than can count I have been struggling to Liberate the World from Traditional Phone Systems and Traditional Phone System Vendors. That means working closely with partners around the world in English and French with the purpose of seeing how best we can approach local markets. Making sure that marketing and sales support are in place. Above all though giving tips and preparing quotes and proposals to make sure that customers get a 'best-fit solution' and often for the cost of 'off-the-shelf'. A lot of my purpose in contributing to this blog is to provide from these experiences and what made the difference that made the difference. Whether you are already working with Bicom Systems or not yet please feel free to add your own comments or ask your own questions. There should be much to learn for us all.