Facing the future with a plan when your provider has failed you

As you surely know, the telecoms market that we work in today is very fast-paced and focused on innovation. Many players find themselves with a nagging worry in the back of their minds as to whether they will be able to keep up or not. And that worry is not unfounded. In fact, we have found that many companies are already busy making plans to stay ahead and respond to the ever-increasing demands of buyers. The question is: What is your plan?

We find that the core of this issue comes down to who you know. How can you know about the newest trends before they have even emerged? By knowing someone on the inside. How can you prepare your offering to compete against the challenges of tomorrow? By knowing someone that can get you what you need before you even know you need it. The question is: Who is your source?

We believe that IP PBX providers should be partners rather than just vendors. As they deal with service providers, IP PBX providers are investing in your companies and as such should have a vested interest in your success. They should invest in your future, share their secrets, help you to formulate and realize a plan, and deliver all of the technologies and services needed to future-proof your business.

Based on this theory, Bicom Systems supports our partners by staying ahead of the trends and future-proofing your business. We took the years of success and experiences of our global partners to come up with a plan to support each and every new partner. Starting with achieving sustainable growth, increasing values and profits, and reducing customer churn, we delve into our partners’ organizations and products to help them find success now that will last into the future.

If your IP PBX provider is not doing this for you, we have a plan available. Visit our More Than a Switch page to learn all about how we can help your business transition and grow. As a bonus, we are currently running a transition promo to companies moving from another provider.

Learn more and download your promo voucher at www.bicomsystems.com/more-than-a-switch

Custom Work: Blink(1)

While requests for customized solutions are common around here, some of them are a little more unique than others. One such request from Fritz Welter at Netinteract was to integrate a customizable call pop-up window in gloCOM. The purpose? To enable call notifications with blink(1), a USB indicator light. (Learn more at https://blink1.thingm.com/about). Interesting.

This was easy enough to do. Blink(1) provides an API that can be reached through the localhost. Any URL can be placed in the call pop-up window in gloCOM, so in this case the user just has to insert the localhost to blink their USB device. gloCOM’s custom URL field opens up endless possibilities to integrate with other third party products like blink(1).

Thanks to Fritz Welter and Netinteract for bringing this to our attention and giving us the opportunity to deliver a solution. With so many customers asking for integration with blink(1), we are happy that Welter can now tell them “yes”.

What about you? What are your customers requesting?

3CX Resellers Finding an Alternative: Day 2 at IT Partners in Paris

Day 2 at IT Partners in Paris was even more productive than the first day. With non-stop traffic to the booth all day, we were able to have conversation after conversation with resellers that are not happy and looking for something new.

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Above all, these companies feel betrayed. Some have learned that their provider is actually scooping up support and maintenance renewals right out from under them, completely undermining the reseller channel. This is incredible to us. Our network of resellers are our partners – the heart and soul of our business model. These companies are making sales and delivering to their customers only to realize that their provider used them and will steal that customer for themselves. What happened to loyalty and trust?

We are thrilled to be partnering with Fonia in France and able to assure these frustrated entrepreneurs that providers that work with them do exist. We have all of the pieces for a VoIP/UCaaS company and are committed to developing long-term relationships with each of our partners. If you are ready to get started, please contact us today: www.bicomsystems.com/contact

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3CX Resellers Finding an Alternative: Day 1 at IT Partners in Paris

Bicom Systems had a magical few days just outside the gates to Disney World in Paris, France last week. We were at IT Partners collaborating on a booth with Fonia, our newest partner in France.

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Day one was animated and insightful. With a constant flow of visitors to the booth, the reactions to our demos and solutions were a bit like kids in, well, Disney World. But not everything is fairy tales and pixie dust, we heard quite a few complaints about other providers as people stopped by to chat.

The common theme from resellers of these providers coming by the booth was that they are tired of their provider not playing fairly or as a team. These companies pour their time and resources into a solution only to have their provider revise the game plan, forcing them back to square one. It is frustrating to work with a partner and solution that seems to be pushing them out of the equation in an attempt to eliminate the channel and sell directly. Roller coasters may be fun inside the park, but they have no place in a successful business relationship.

One theme of note was with 3CX now offering free extension licenses. Resellers were of the opinion that this policy now ended any prospect of them working to build up their portfolio of End User customers. The risks of their working in vain were becoming too strong.

Fonia sympathized with their frustration, but then went one step further. The booth presented PBXware as an alternative solution, delighting visitors with a breath of fresh air. The new interface in PBXware 5.0 has been a real crowd-pleaser; but even more than that, visitors are excited to find a new face in town that is willing to work with resellers. Far from inexperienced, Bicom Systems has been delivering solutions throughout the world for nearly 15 years, but the partnership with Fonia has afforded us a much more tangible presence in France.

And that reseller relationship is exactly what has so many people enchanted. Our success is no more than that of our smallest partner, so we invest in those relationships long-term. As they say just inside the park, “happily ever after” is our goal with each of our resellers. Another highlight at the booth was that Bicom Systems offers a complete VoIP and UCaaS solution. There is no need to deal with other vendors or try to fit mismatched pieces together. A one-stop shop plus a partnership.

We have given some sneak peaks about what’s coming up in PBXware 5.1 and the feedback has been astounding. Suffice it to say: people are asking how to sign up on-the-spot.

We’d like to express a big thank you to Fonia for hosting the booth and helping to get the word out about Bicom Systems establishing a presence in France. With over 5,000 resellers in attendance and Fonia already well-established in the market, this experience has been worth every minute. Bicom Systems sent out staff from Canada for the event and for a road trip to visit resellers in France next week.

To end with a quote from Walt Disney himself: “The way to get started is to quit talking and begin doing.” If you are ready to get started, contact us today: www.bicomsystems.com/contact

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FISPALIVE

We wrapped up our booth at FISPALIVE in New Orleans yesterday. It was a great show and we are already looking forward to FISPALIVE 2018.

“It was a well organized, compact show with solid members and vendors always looking to collaborate with each other,” said Saulio Reyes, Bicom Account Manager.

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If you missed FISPALIVE, consider joining us for upcoming:

ITEXPO (February 14-16 in Ft Lauderdale, FL)

WISPAMERICA (March 6-8 in Birmingham, AL).

Our 2018 is off to a great start! Let’s get together and take your business to the next level this year.