The Junctions of Bicom Systems

Junction-connectionsJunction Connections is a cloud solutions service provider based in Delaware. The company was founded in 2010 and was using their own customizable system based on asterisk. Ever since their founding, the company started growing immensely, more than they were able to foresee. Since they were using their own customizable system, operations began to get too complicated, and the COO now needed something more simple that still served the same need.

When Junction Connections heard about Bicom Systems, they were ecstatic to be working with us. The similarities that Bicom and Junction had were imperative in this partnership. Firstly, both offerings were based on asterisk, which is an idea the COO of Junction liked. Having a common platform simplified operations for the COO, since there was no need to rewrite code. The fact that the system was also flexible meant that there would be no disruption of business.  

This partnership has been an asset to both companies, with the reaping of mutual benefits.

Read the full case study here:
https://www.bicomsystems.com/junction-connections

Are All Prospects Worth the Sales Pitch?

sales pitchThe short answer: Yes.

Anyone in telecom sales knows the importance of prioritizing leads and allocating your time wisely. Of course there will always be prospects that are clearly worth extra attention and time. But no prospect should be ignored if you are still interested in growing.

The reasons are obvious: you never know who will surprise you, ignoring a lead may hurt your brand image, etc. But we have a prime example of the value of every lead.

A few days ago we were contacted by a company that wanted our gloCOM unified communications softphone app. They already had an Asterisk-based PBX system and were not interested in making any changes. They just needed that one last piece to tie the whole solution together.

Rather than writing them off as satisfied with another provider, the assigned Account Manager started a conversation to see where it went. In just 15 minutes the contact had become interested in our philosophy of “all the pieces” and signed-up to test Multi-Tenant PBX.

Moral of the story: Even a prospect that is 100% satisfied with their current provider can be swayed with even a short, open conversation.

So the answer is yes, ALL prospects are worth the sales pitch.

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Microsoft Lync Integration

microsoft lync integrationDid you know that PBXware supports Microsoft Lync Integration? And in answer to a recent customer question – yes, even for Lync Server 2013!

Once integrated, you have a few options:

  • Set up PBXware to forward incoming calls to a given extension to a Lync extension simultaneously or after a set number of rings.
  • Send all incoming PBXware calls to Microsoft Lync simultaneously.

Of course this is not without a few inconveniences. For example, a call answered on Lync will leave a ‘Missed Call’ notification on the PBXware extension where it rang. Also, Caller ID is different in PBXware and Microsoft Lync.

Ready to get started? Contact your Account Manager today!

Custom Work: IMAP Syncing

imap voicemailAsterisk IMAP Voicemail system too slow? Not a problem!

Our custom workaround speeds things up with one way syncing between the IMAP mailbox and telephone system.

In this solution, voicemails are stored on the file system and monitored for deleted folders or voicemails. As soon as a voicemail is deleted from the email account, it is also deleted from the file system.

Custom Work: Asterisk Conferencing

asterisk conferencingIn response to an Asterisk conferencing bug at S-Net Communications in Chicago, we developed a custom conferencing solution.

Due to a lack of functionality, S-Net was unable to jump from Asterisk 1.8 to Asterisk 11. We developed a backport of functionality of ConfBridge in order to fix this issue.

This custom solution was developed for S-Net but can be repeated for anyone else that needs it.