4 Ways to Use Presence

presenceIf you have a Unified Communications software you have probably used Presence at least a few times to indicate if you are busy or away, but there is more to Presence than “Do Not Disturb”. Consider the following four Presence techniques to get the most of out of your UC solution.

1. Automatic Presence

While it is easy enough to manually change a Presence status, all too often we get caught up in something else and simply forget. Because Unified Communications is all about integrating all of your tools into one, the system can automatically change your status when you are busy on a call or giving a presentation, for example.

2. Routing

Incoming calls should be routed according to Presence. Whether this means sending callers to a colleague when you are busy or to a cell phone when on the road, the system can actively track your status and route all communication accordingly.

3. Selective Routing

Improving on the previous, selective routing can be applied to only certain parties. For example, a busy status could reroute customer calls to another extension but still allow supervisors or teammates through. Other callers could be routed straight to voicemail. This tool is based on logic and is incredibly useful to busy users.

4. Call Centers

Finally, presence can be used in call centers to increase efficiency and save time. Users can quickly identify who is available to receive calls, who can be consulted via instant messaging, who is unavailable, etc. All modern call centers should be benefitting from Presence.

gloCOM Business Softphone offers Presence and more. Learn more about gloCOM here. 

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7 Collaboration Tools You Should Be Using

collaborationOne of the most valuable features of Unified Communications is increased collaboration. A plethora of UC tools make collaboration possible outside the confines of an office or meeting room. Below are just a few collaboration tools you should be using

  • Presence – Colleagues can interact as if they were in a physical office when using presence.
  • Screensharing – A fast way to convey ideas and information without miscommunications or long explanations.
  • Recording – Users that miss an important call or presentation can catch-up with a recording as soon as they are available again.
  • Conferencing – One of the older tools, conferencing with unified communications can be spontaneous and quick.
  • Mobile – Most unified communications tools are now available on mobile, putting collaboration in the palm of your hand. 
  • Messaging – Instant messaging can get quick answers even when users are busy or on call.
  • Integration – Email, CRMs, and more can be integrated with unified communications to bring more tools to your fingertips.

Tools like the above can increase productivity and save time on a daily basis. Get these tools and more in an application like gloCOM.

5 More Benefits of VoIP

voipWe all know the two major benefits of VoIP: It saves time and it saves money. But as VoIP continues gaining popularity those become less exciting and more normal expectations. Fortunately, VoIP touts many other benefits too. Here are just a few…

1. Call routing & automation

Today everyone has experience automated menus on the phone. While we may complain about these systems at times, think back to before when calls would just go to voicemail, or, even worse, ring perpetually. Call routing is much more efficient.

2. Even playing field for SMBs

One of the best things about VoIP is that it evens the playing field for even the smallest companies. VoIP is scalable and can give a small company just what they need and then grow with them.

3. No geographic restrictions

VoIP can give you local phone numbers and inexpensive long-distance calling, breaking traditional geographic boundaries. Even the smallest companies can expand geographically with a simple VoIP system.

4. Less maintenance

Hosted VoIP is managed, at least partially, if not fully, but the service provider. This means no need for maintenance or big IT teams for your company. Updates will be taken care of by the provider, taking that stress off of you.

5. Mobility

An increasing popular option, VoIP allows for mobility. Our gloCOM business soft phone is available for desktop or mobile phone, making your office portable. Gone are the days of losing time and missing calls when on the road or at home.

Read more at VoIP News or contact us to get started on your VoIP journey today!

5 Forgotten VoIP Tools

voip toolsVoIP gives us so many features and benefits that it is easy to forget some and miss out. VoIP News reminded us of five great features that are too often forgotten.

1. Calling is not limited to the desk phone

Unlike in the past, making calls no longer means sitting at a desk with a telephone in your hand. VoIP allows users to call with soft phones on any kind of device – computers, mobile phones, tablets, etc. For example, gloCOM is a business soft phone for desktop or mobile.

2. Voicemail is flexible

Similar to calling, voicemail is no longer bound to a desk phone. With VoIP, you can access voicemail from any device or even via email. Whether as an audio file or a transcript, your voicemail could be delivered to your inbox along with all your other messages.

3. Transferring is easy

Transferring calls within a VoIP system is as easy as the click of a button. Ever called one number only to be given another number to write down, verify, and then hang up and call? VoIP makes transfers to other branches, remote locations, or even mobile phones possible.

4. Surveillance and security can be incorporated

VoIP and Unified Communications can even incorporate your office security system. Rather this means checking your surveillance cameras right from your soft phone or opening a locked entrance for a visitor, VoIP has you covered.

5. Fax can be VoIP too

Finally, users too often forget that VoIP can include more than just calling. Fax over VoIP (FoIP) functions much like calling and gives you all the same benefits. Fax to email eliminates the need for a fax machine altogether.

If you’d like these features, check out gloCOM, our business soft phone that offers many of these and more!

4 Reasons Employees are More Productive with VoIP

voip productivityAmong the many benefits of VoIP for business is increased productivity. Below are just a few ways that your employees can be more productive with VoIP.

1. Unified communications

VoIP is the first step to unified communications, which streamlines user activities for improved more productivity. Applications like gloCOM bring everything together in one simple interface so users can communicate quickly and efficiently.

2. Better call routing

Another benefit of VoIP is the ability to route calls efficiently for less wasted time. Callers can be automatically routed to the right person, bypassing transfers and holds that use valuable time. Employees that are working on something else can avoid interruption.

3. Lower costs

The fact that VoIP is less expensive than legacy encourages users to make more calls, even long-distance. If employees can just pick up the phone rather than writing out an email or waiting for a schedule meeting, they will get work done more more quickly.

4. Less stress

As a result of all of the above, VoIP users are less stressed. As any supervisor knows, happy employees are productive employees. A less stressful work environment allows for maximum collaboration and productivity.

If you want more productivity in your company, contact us today!