Why Your Business Should Go Mobile Now

business mobileIt is hard to believe that businesses without mobility still exist in the age of smartphones. If you still need persuading that mobility is right for your business, this article is for you.

1. Customer Connection

The first reason to go mobile is that your customers are already mobile. It is rare to find an individual without a smartphone nowadays; more than likely your customers are already mobile and would expect you to be too. This may mean a mobile-friendly website, a smartphone app, or a cell phone contact number. It probably means all three and more! Meeting your customers where they are at is a timeless rule.

2. Employee Connection

Similarly, your employees are probably mobile too. Bringing mobility to work will make employees more available, connected, and motivated.

3. Global and Local Presence

While global and local presences are opposites, both can be achieved with mobility. A mobile phone gives you a local number and more personal feel right at home, but also connects you instantly and seamlessly to partners or employees across the world.

4. Productivity

Mobility adds one more option (or maybe many more!) for communication and collaboration. Employees will be more productive with a mobile option, particularly when on the road or at home.

5. Competitors

If your competitors are not already mobile, they will be soon. Mobility is just one more advantage to have, especially as it becomes an expectation of customers. Do not wait too long and miss the mobility boat – the cost could be high.

gloCOM GO is a unified communications mobile app for businesses. Learn more about its features and values or contact us today!

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5 Ways Hosted VoIP Supports Collaboration

Employee collaboration is essential to productivity in any size company, but particularly important to small companies just getting started. Effective productivity can mean the difference between a growing start-up and a failed business.

hosted pbxFortunately, Hosted PBX and Cloud PBX offer collaboration tools with valuable benefits to even the smallest businesses.

1. Faster collaboration

Unified communications enables employees to share resources and information more quickly. This can be done through a variety of features including screen share, video conferencing, drag-and-drop instant conferencing, status presence, instant messaging, mobility, etc. You can find all of these features and more in gloCOM softphone.

2. More options than email

While email still has its place in business, VoIP opens up several other channels that may be more effective. For example, dragging users into an instant conference will lead to a quicker conclusion than a lengthy email thread. Written communication can lend itself to misunderstandings and delays that are avoided with voice or even video tools.

3. Customer service

In addition to collaborating quickly with one another, unified communications users can also respond to customers more quickly and efficiently. Whether this means reaching a solution and getting back to the customer quickly or bringing the customer right into a conference call or screen-share, customers will be pleased with the rapid service.

4. Budget- and growth-friendly

Even start-ups with the lowest budget can afford many unified communications tools and apps to get started. Hosted and cloud solutions in particular have low or no up-front costs and little maintenance. Best of all, most of these solutions are highly scalable and can grow as your business grows.

With all of the VoIP tools available today, there is no excuse not to get started. Contact us or visit our website to start planning today!

Read more about collaboration tools for small businesses at VoIP-News.

4 Ways to Use Presence

presenceIf you have a Unified Communications software you have probably used Presence at least a few times to indicate if you are busy or away, but there is more to Presence than “Do Not Disturb”. Consider the following four Presence techniques to get the most of out of your UC solution.

1. Automatic Presence

While it is easy enough to manually change a Presence status, all too often we get caught up in something else and simply forget. Because Unified Communications is all about integrating all of your tools into one, the system can automatically change your status when you are busy on a call or giving a presentation, for example.

2. Routing

Incoming calls should be routed according to Presence. Whether this means sending callers to a colleague when you are busy or to a cell phone when on the road, the system can actively track your status and route all communication accordingly.

3. Selective Routing

Improving on the previous, selective routing can be applied to only certain parties. For example, a busy status could reroute customer calls to another extension but still allow supervisors or teammates through. Other callers could be routed straight to voicemail. This tool is based on logic and is incredibly useful to busy users.

4. Call Centers

Finally, presence can be used in call centers to increase efficiency and save time. Users can quickly identify who is available to receive calls, who can be consulted via instant messaging, who is unavailable, etc. All modern call centers should be benefitting from Presence.

gloCOM Business Softphone offers Presence and more. Learn more about gloCOM here. 

Read more from the IT Toolbox.

7 Collaboration Tools You Should Be Using

collaborationOne of the most valuable features of Unified Communications is increased collaboration. A plethora of UC tools make collaboration possible outside the confines of an office or meeting room. Below are just a few collaboration tools you should be using

  • Presence – Colleagues can interact as if they were in a physical office when using presence.
  • Screensharing – A fast way to convey ideas and information without miscommunications or long explanations.
  • Recording – Users that miss an important call or presentation can catch-up with a recording as soon as they are available again.
  • Conferencing – One of the older tools, conferencing with unified communications can be spontaneous and quick.
  • Mobile – Most unified communications tools are now available on mobile, putting collaboration in the palm of your hand. 
  • Messaging – Instant messaging can get quick answers even when users are busy or on call.
  • Integration – Email, CRMs, and more can be integrated with unified communications to bring more tools to your fingertips.

Tools like the above can increase productivity and save time on a daily basis. Get these tools and more in an application like gloCOM.

5 More Benefits of VoIP

voipWe all know the two major benefits of VoIP: It saves time and it saves money. But as VoIP continues gaining popularity those become less exciting and more normal expectations. Fortunately, VoIP touts many other benefits too. Here are just a few…

1. Call routing & automation

Today everyone has experience automated menus on the phone. While we may complain about these systems at times, think back to before when calls would just go to voicemail, or, even worse, ring perpetually. Call routing is much more efficient.

2. Even playing field for SMBs

One of the best things about VoIP is that it evens the playing field for even the smallest companies. VoIP is scalable and can give a small company just what they need and then grow with them.

3. No geographic restrictions

VoIP can give you local phone numbers and inexpensive long-distance calling, breaking traditional geographic boundaries. Even the smallest companies can expand geographically with a simple VoIP system.

4. Less maintenance

Hosted VoIP is managed, at least partially, if not fully, but the service provider. This means no need for maintenance or big IT teams for your company. Updates will be taken care of by the provider, taking that stress off of you.

5. Mobility

An increasing popular option, VoIP allows for mobility. Our gloCOM business soft phone is available for desktop or mobile phone, making your office portable. Gone are the days of losing time and missing calls when on the road or at home.

Read more at VoIP News or contact us to get started on your VoIP journey today!