5 Ways Unified Communications Saves You Time

unified communications timeWe all know the struggle of managing our time at work. The hours in the day are never quite enough to get everything done. But Unified Communications can save time on mundane tasks, letting you focus on whatever is most important to you and your business.

Below are just five UC features that will save you time.

1. Multi-tasking

Most Unified Communications apps support instant messaging and text messaging. Aside from being instantaneous, IMing allows you to multi-task. You can communicate via text even while on a call or working on something else.

2. One-click calling

UC lets you call anyone in the world with just the click of a mouse. Whether that means clicking on a contact within your UC app or enabling click-to-call with your browser, no more time will be spent looking for numbers and working out country codes.

3. Drag-and-drop conferences

Drag-and-drop conferencing is a favorite feature and it’s easy to see why. UC apps like gloCOM let you grab as many contacts as you want and drag them into an instantaneous conference. Gone are the days of scheduling conferences and dialing in to conference bridges with PINs and passwords.

4. Continuity

Unified Communications works on whatever device you have, wherever you are, so no time is lost due to travel, weather, power outages, or other unexpected bumps in the road. Remote workers have all the same capabilities as coworkers in the office.

5. Contact management

Compile all of your contacts and phone numbers in one secure place. UC apps like gloCOM will integrate with your existing address books so that no time is wasted scrambling to find a contact or phone number.

gloCOM is a Unified Communications app with all of the above and much more. Learn more about gloCOM here: www.bicomsystems.com/products/gloCOM-Desktop-Mobile-Communicator

7 Features of CRM Integration That Your Sales & Marketing Teams Need

crm integrationCRM software is great for business. VoIP solutions are great for business. Integrated together, they create a powerhouse that will support both your sales and marketing teams.

Lead management is a core part of any business and getting it right can make or break your success. A standard, efficient workflow to apply to all contacts and individualized nurturing for each lead are of equal importance to get through the sales cycle.

The balance can be reached with CRM integration through the following features:

1. Call & email logs

Integrated CRM software tracks all calls and emails to contacts. Forget flipping through your calendar or racking your brain to remember your last call with a specific lead or customer – an integrated CRM will give you that information and more in seconds.

2. Click-to-call

Now more an expectation than a perk, click-to-call with CRM integration makes it easy to call leads or customers as you are reviewing their account. Cut the time it takes to get through a list of sales calls by doing everything from one screen.

3. Call pop-ups

If click-to-call simplifies your outbound calling process, call pop-ups greatly enhance inbound calling. CRM integration puts the caller’s name and detailed information on your screen before you even lift the phone receiver. No more pressure to remember details or asking the caller to wait while you change gears and catch up.

4. Marketing campaigns

Your CRM is no longer just for the sales department. Marketing teams will find an integrated CRM invaluable for creating, sending, and tracking marketing campaigns. Responsive marketing that targets audiences based on past behavior and interests shown is more effective than passive, mass marketing.

5. Marketing automation

All the buzz in 2017, marketing automation is quickly becoming standard practice. An integrated CRM makes it possible to automate marketing campaigns on multiple levels without forgoing a dynamic, responsive approach. In fact, the data collected by your CRM will make marketing efforts even more responsive to lead behavior.

6. Data organization

Arguably its primary function, it goes without saying that your CRM organizes contact data. But an integrated CRM will go even further in placing pertinent information exactly where your company needs it.

7. Lead Tracking

An integrated CRM goes beyond contact information and call logs, you can now track website visits, social media behaviors, downloads, and much more. Both the sales and marketing teams can get better results when they have more information at their fingertips.

PBXware and gloCOM integrate with Salesforce, Zoho, Sugar, Zendesk, and Microsoft Dynamics. We can integrate with other CRMs through custom solutions. Learn more about gloCOM or contact us today.

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4 Ways VoIP Wins More Customers

voipThe benefits of VoIP are abundant and we have discussed them countless times before. IT Toolbox shared a few more benefits with a unique focus – winning new customers. We thought they were worth sharing here:

1. Toll-Free Numbers – Calling may be the first point-of-contact for many of your prospective customers, so make a good first impression by making the call free. VoIP supports toll-free numbers less expensively than PSTN.

2. Messages-On-Hold – We try to avoid placing customers on hold at all costs, but sometimes it is inevitable. Make the most of hold times by playing advertisements for your products or latest promos rather than music.

3. Custom Auto-Attendant – VoIP Auto-Attendant can do so much more than simply answer calls. Customize your Auto-Attendant to interact with the caller and direct calls more efficiently and quickly.

4. Click-to-Call Services – Placing a click-to-call number on your website, promotional emails, social media, and all other online presences makes it simple and easy for prospects to call as soon as their interest is piqued.

These and more features are available in our VoIP software solutions. Learn more on our products page.

VoIP & Customer Experience

voipThe most important component of any business is its customers. If you have no customers, you have no business. Therefore it is essential to keep a constant focus on customer support and experience.

One strategy to cultivate a positive customer experience is implementing VoIP. VoIP can enhance customer support through tools like

  • Toll-free numbers: Less expensive with VoIP and makes your company more accessible to customers.
  • Messages-On-Hold: More useful than music-on-hold, custom messages can entertain and market to customers.
  • Auto-Attendant: Efficient and quick, an auto-attendant can direct callers to the best place with less hassle.
  • Click-to-Call: Makes it easier for prospects to call with the click of a mouse.

All of these tools and more are available with Bicom Systems. Learn more or contact us today.

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4 Ways VoIP Adds Value to SMBs

voipAs we discussed in VoIP Selling Points, VoIP and cloud services are about so much more than just saving money. It is about more than telephony, too. VoIP is an entire integrated communications experience that is capable of adding value to businesses in many ways.

So how do VoIP and application like gloCOM softphone add value?

Head over to Telecom Reseller to read our full post!