5 Benefits of VoIP for Small Business

voip businessAdding to our arsenal of VoIP benefits, VoIP News posted a list of VoIP benefits specifically for small businesses. Always a supporter of small and growing businesses, we wanted to share that list with you:

1. Automated Attendants: Saving time and increasing efficiency auto-attendants can direct callers more quickly.

2. Mobility: A good VoIP solutions can be used anywhere or from any type of device.

3. Voice-to-Text: Efficiency at its best, VoIP can transcribe voice materials like voicemail messages and deliver to email.

4. Remote Conferencing: Conferencing was changed forever by VoIP and tools like screenshare, chat, video conferencing, etc.

5. Call Analytics: CDR gives more power to small companies that want to track and analyze calling.

Learn more at IT Toolbox or get all of these tools and more from Bicom Systems.

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3 Advantages of Unified Communications

unified communicationsThe vast advantages of Unified Communications can be summarized in three categories:

  1. Cost Reduction
  2. Revenue Increase
  3. Quality of Life in the Office

The first two speak for themselves. There is little doubt that Unified Communications will save on costs and increase profits.

The third is a very general category that can be summarized as improving the quality of life in the office. This means benefits like:

  • Less stress
  • Less wasted time
  • More productivity
  • More collaboration
  • More efficiency
  • More user-friendliness
  • Better customer service
  • Simplification

Users of unified communications enjoy those benefits thanks to features like:

  • Presence
  • Call transfers
  • Voice or video conferencing
  • Screen-sharing
  • Voicemail to email
  • Fax to email
  • Compatibility
  • Multichannel communication
  • and many more!

gloCOM is a Unified Communications app that brings all of these features and values together in one shiny package. Learn more about gloCOM on our product page or contact us today!

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7 Collaboration Tools You Should Be Using

collaborationOne of the most valuable features of Unified Communications is increased collaboration. A plethora of UC tools make collaboration possible outside the confines of an office or meeting room. Below are just a few collaboration tools you should be using

  • Presence – Colleagues can interact as if they were in a physical office when using presence.
  • Screensharing – A fast way to convey ideas and information without miscommunications or long explanations.
  • Recording – Users that miss an important call or presentation can catch-up with a recording as soon as they are available again.
  • Conferencing – One of the older tools, conferencing with unified communications can be spontaneous and quick.
  • Mobile – Most unified communications tools are now available on mobile, putting collaboration in the palm of your hand. 
  • Messaging – Instant messaging can get quick answers even when users are busy or on call.
  • Integration – Email, CRMs, and more can be integrated with unified communications to bring more tools to your fingertips.

Tools like the above can increase productivity and save time on a daily basis. Get these tools and more in an application like gloCOM.