IP PBX System Part 5: Conclusion

This is part of a series of posts from our newest whitepaper on IP PBX System.
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ip pbx

A Bicom Systems Whitepaper examining On-Site and Hosted IP PBX Systems
November 2012
www.bicomsystems.com

PART FIVE

CONCLUSION

In conclusion, the past decade has opened the doors to a new era in which end users have various options of IPPBX systems. While on-site solutions remain a large part of the market, providers now have the option – and responsibility – to offer hosted solutions as well. Those who will make best headway will be those that can offer the best solution to whoever their next client is. Take this opportunity to begin offering more solutions today.

Other posts in this series:
Part 1: Introduction
Part 2: IP PBX System Options
Part 3: Example Scenarios
Part 4: Selling an IP PBX System
Part 5: Conclusion

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IP PBX System Part 4: Selling an IPPBX System

This is part of a series of posts from our newest whitepaper on IP PBX System.
Click here to view all posts in series.

ip pbx

A Bicom Systems Whitepaper examining On-Site and Hosted IP PBX Systems
November 2012
www.bicomsystems.com

PART FOUR

SELLING AN IPPBX SYSTEM

Today, end users have the flexibility to choose from on-site and hosted solutions as described above. It is important to understand the advantages and disadvantages of those options and how they relate to the end user. The ultimate goal is to market a solution to end users that is most appropriate to their business and requirements.

The following are methods of comparing IP PBX features:

ROI Calculator An ROI calculator can be used to convince potential customers of the financial benefits of the IP PBX solution. By preparing a calculation, the provider can demonstrate the literal savings from using their method. For example, an on-site IP PBX will include the following costs:

  • Initial cost of the equipment
  • Firewall
  • SIP Security software
  • Storage software & equipment (back-up)
  • Maintenance
  • Salary for administrators and technicians

The ROI calculator shows the total up-front and maintenance cost which can be compared to the low, flat-rate associated with a hosted solution.

Performance After price, most end users’ top concern will be performance. The provider must prove to potential clients the impressive speed, reliability, and scalability of IP PBX solution. For example, a provider may outline the amount of time it would take to install and configure an onsite system for the client’s needs. This could take weeks on end. However, a hosted system is ready to use so the customer’s new solution could be ready in mere hours.Another point to demonstrate is increased scalability. If the customer is planning to grow or expecting any change in the future, a hosted solution will make those changes much more easily.An on-site solution offers more flexibility and control which appeals to some end users and will convince them of the superiority of an onsite solution.
Security Finally, the security of hosted IP PBX solutions is a common concern among end users. The idea of a dedicated, on-site system sounds much more secure than a remote or virtual one.Providers must explain the enhanced security options that they offer. Solution providers should have security technology in place that is superior to that of companies with on-site solutions. This will prevent SIP attacks and hacking.

Other posts in this series:
Part 1: Introduction
Part 2: IP PBX System Options
Part 3: Example Scenarios
Part 4: Selling an IP PBX System
Part 5: Conclusion

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IP PBX System Part 3: Example Scenarios

This is part of a series of posts from our newest whitepaper on IP PBX System.
Click here to view all posts in series.

ip pbx

A Bicom Systems Whitepaper examining On-Site and Hosted IP PBX Systems
November 2012
www.bicomsystems.com

PART THREE

EXAMPLE SCENARIOS

The difference between hosted and on-site solutions is not black and white; there is no absolute rule to dictate which type of IPPBX solution is superior. The following scenarios illustrate the differing needs and situations of end users and their appropriate solutions. Read these examples to understand when to use hosted, on-site, or combination solutions.

Scenario 1 A company including 50 local workers that speak to each other on the telephone extensively. However, the company has limited bandwidth that only supports five concurrent calls.ip pbx systemSolution: an on-site system that will route internal calls locally, freeing up the bandwidth to support incoming and outgoing non-local calls. Scenario 2

A large national provider has branches in many different cities, several of which are in remote locations.ip phone systemSolution: a large hosted infrastructure with dual location redundancy for the headquarters and many of the branches, in addition to on-site PBXes for the remote locations that do not have bandwidth, preferably with the same software as to provide continuity and minimize training efforts.

     
Scenario 3 A manufacturing plant of 200 staff members with 100 pre-existing cabled analog handsets already patched. The company does not wish to lose their investment in the 100 handsets and cabling.ip pbx systemSolution: an on-site hybrid system linking the existing handsets and adding new IP possibilities. Scenario 4

A small business that employs four home workers, none of whom take responsibility for IT matters.ip pbxSolution: a hosted solution that gives users communication abilities without any need for maintenance or installation.

Other posts in this series:
Part 1: Introduction
Part 2: IP PBX System Options
Part 3: Example Scenarios
Part 4: Selling an IP PBX System
Part 5: Conclusion

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IP PBX System Part 2: IP PBX System Options

This is part of a series of posts from our newest whitepaper on IP PBX System.
Click here to view all posts in series.

ip pbx system

A Bicom Systems Whitepaper examining On-Site and Hosted IP PBX Systems
November 2012
www.bicomsystems.com

PART TWO

IPPBX SYSTEM OPTIONS

On-site Systems 

On-site PBX systems are owned or leased and maintained by the end user with the physical equipment installed at their location.ip phone systemOn-site systems involve a higher up-front cost and more maintenance than hosted systems, but offer certain advantages that appeal to some end users. For example, on-site systems give the owner complete control, allowing more customization and updates or upgrades at will. They are also integrable via API/network. End users with a large number of extensions probably have better access to competent internal resource and, as such, may find on-site solutions to be worth the extra initial cost and maintenance for the additional flexibility and control. On-site systems will not involve monthly commitments or supplier risk and can be added to balance sheets.

Advantages
●  More control
●  Customizable
●  Direct access
●  Compatible with PSTN

Disadvantages
●  Responsibility for maintenance and
updates
●  Higher up-front cost


Hosted Systems 

Hosted IP PBX systems are ideal for end users that need reliable service without the higher costs and responsibility of an on-site system. Hosted systems do not require any hardware purchase or installation, creating a less expensive and more streamlined solution for end users. The service provider will be responsible for backups, upgrades, etc., freeing the end user to focus on his business.ip pbx systemThe service provider is able to offer bundles to end users with more features and flexibility than they would be able to obtain by their own means. Adding or removing extensions is simple and easy.

Advantages
●  Inexpensive setup
●  Maintenance and support from host
●  More features available
●  Costs are more flexible to
requirement.

Disadvantages
●  Less control over the system
●  Upgrades depend on the host

Other posts in this series:
Part 1: Introduction
Part 2: IP PBX System Options
Part 3: Example Scenarios
Part 4: Selling an IP PBX System
Part 5: Conclusion

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IP PBX System Part 1: Introduction

This is part of a series of posts from our newest whitepaper on IP PBX System.
Click here to view all posts in series.

ip pbx

A Bicom Systems Whitepaper examining On-Site and Hosted IP PBX Systems
November 2012
www.bicomsystems.com

PART ONE

INTRODUCTION

As the IP PBX market has evolved in the past ten years, it has grown to include more ‘virtual’, ‘internet-based’, and ‘in the cloud’ solutions. IP PBX support infrastructure has become increasingly reliable and hosted options have become a real option. Today, more than ever before, end users are able to choose the exact features and services they want at an afforded price.

In the past, hosted solutions were typically limited to Centrex – they were based on a central system that was controlled by the local incumbent service provider. Remote extensions or branch offices had to be linked to the central system by the service provider using their copper lines. However, IPPBX systems based on VoIP and using Internet as the transport have caused a paradigm shift in the telecommunications industry both on-site and hosted.

The following paragraphs will outline the different types of IP PBX systems available for end users today and discuss the advantages and disadvantages of each. While hosted systems are a new and exciting option with many advantages, there still remains a significant need for onsite systems. Given the increasingly varied end user setups, requirements, and often unique requests, any solutions provider needs to be able to offer all possibilities if they are to remain in business; you simply do not know what your next customer will want.

Other posts in this series:
Part 1: Introduction
Part 2: IP PBX System Options
Part 3: Example Scenarios
Part 4: Selling an IP PBX System
Part 5: Conclusion

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