What is IVR?

ivrGoing back to the basics – what exactly is IVR?

IVR stands for Interactive Voice Response and describes the technology that lets humans communicate with computers via voice.

In the world of telephony, IVR is an automated system that can interact with users to effectively process their requests. This may mean routing calls, providing information, or many other things.

Bicom Systems PBXware has an IVR feature.

More posts like this one:

5 VoIP Features for Business Efficiency

voipVoIP is constantly evolving and new features emerge faster than we can use them. VoIP News wrote an article highlighting five VoIP features that increase business efficiency. Let’s take a look at the features:

1. IVR – Interactive Voice Recognition is all about efficiency for the customer. A VoIP solution like PBXware will offer IVR so that customer calls can be attended and routed as quickly and painlessly as possible.

2. Less time on calls – Similarly, VoIP solutions handle and route calls more quickly, cutting the time spent on calls. Businesses of all sizes and industries appreciate less time on the phone! VoIP apps like gloCOM can reduce time significantly.

3. More communications options – From voice calls to video calls to screen sharing, VoIP offers more types of communication for increased efficiency and productivity. You will find all of these options and more in our gloCOM app.

4. Integration – Most VoIP solutions can integrate with your other software and solutions. Better yet, Bicom Systems offers all of the pieces so they created to work together seamlessly, saving time, money, and effort.

5. Cost-effectiveness – Finally, VoIP is cost-efficient, reducing up-front and long-term costs. VoIP can open the door for even the smallest businesses and level the playing field.

Thanks to VoIP News for reminding us of these great features. Learn more about a real VoIP solution on our PBXware page.

More posts like this one:

A VoIP Glossary

Do you ever hear VoIP jargon and acronyms that fly over your head? Thanks to Ziff Davis we can learn all of those terms and more in The Business User’s Glossary to VoIP.

Some of the acronyms they cover are:

ATA – Analog Telephone Adaptor
Adapts a traditional analog phone to work with VoIP.

BYOD – Bring Your Own Device
Employees today are often allowed to use their own mobile devices or tablets at work.

CDR – Call Detail Record
Detailed information about incoming or outgoing calls.

DID – Direct Inward Dialing
Refers to an internal extension that can be reached via a standard 10-digit telephone number.

E1
The European version of T1 (see below).

HUD – Heads-Up Display
The idea of using a softphone right on the computer screen rather than a phone on the desk.

IVR – Interactive Voice Response
Refers to a VoIP voicemail system.

POP – Point of Presence
The point where the company’s network connects to the telephone company’s network.

SIP – Session Initiation Protocol
Allows different devices to be compatible on the same VoIP network.

T1
Standard data transmission line in North America

Head over to Ziff Davis to read more!