5 Reasons to Choose Bicom Systems

benefits of bicomAt the risk of ‘tooting our own horn’, we jotted down some recent comments made by partners that chose Bicom Systems over our competitors. We hope these will help other telecoms stuck in the decision-making process.

1. Integrated Billing Software

A key part of our unified communications suite is TELCOware, our provisioning platform. Our partners report that no one else integrates billing into their telephony platform despite the clear benefits. This frees users from doing complicated billing procedures themselves or hiring a third party. Learn more about our Billing Software.

2. Simple, Effective Interface

Over the years we have seen many partners express relief when first viewing our simple, yet effective PBX interface. Our GUI is user-friendly and lets you focus your time and concentration on what matters most to you. Best of all, we work to improve the interface in each new release.

3. Mobile App

While most of our competitors do now offer VoIP mobile applications, we hear that none compare to gloCOM GO. And it is no surprise after the weeks and months dedicated to perfecting the application that ties together all of our other unified communications products. Learn more about our Mobile VoIP App.

4. More features

Our PBX feature-set has been carefully developed to give our partners the highest value possible. We have listened to customer requests and attempted to provide features both for their internal use and for the development of a higher valued end product.

5. Affordability

One of the complaints we get the most is our lack of pricing on our website, but those that take the time to speak with an Account Manager find our pricing structure more than satisfying. Unlike competitors with set-in-stone prices, we work on an individual basis to create a solution that matches the needs and budget of each partner.

If you are trying to choose a PBX system we’d love to chat with you. Contact us now or browse our products.

More posts like this one:

Take Back Your Time With Multi-Tenant PBX

multi-tenant pbxOnce upon a time, a telecom start-up chose the least expensive PBX system and began to build. As the hard work began to pay off, the telecom grew while the PBX system stayed the same. Each new sale was progressively less exciting because of the time and effort it would take to purchase and host a dedicated solution.

Far from a fairy tale ending, we have heard this story time and again. That is exactly why we created the Multi-Tenant edition of PBXware

With unlimited users, Multi-Tenant PBX takes away the busy work and gives you back your time. Unlike competing solutions – specifically FreePBX has been brought to our attention repeatedly lately – Multi-Tenant is 100% scalable and flexible. Growing up (or down) is as easy as the click of a button. 

Upgrade today to reclaim your time and start getting excited about each sale again! Learn more on our Multi-Tenant page.

More posts like this one:

What is a PBX System?

PBX System (Private Branch Exchange System) is a telephony solution that connects internal users to one another and to an outside PSTN telephone line. PBXs are used within organizations or enterprises to simplify communications and lessen costs.

pbx

As with all technology, PBX systems have evolved with new trends. IP PBX uses Internet Protocol or VoIP technology to make PBX systems more feature-rich, scalable, and affordable.

PBX systems are available in two different delivery formats: on-premise or hosted/cloud. This gives us several combination options:

  • On-Premise PBX
  • Hosted PBX
  • On-Premise IP PBX
  • Hosted IP PBX
  • Hybrid PBX
  • Hybrid IP PBX

We will explore the differences between some of these PBX solutions in our next post: On-Premise vs Cloud IP PBX Systems.

In the meantime, visit our website to learn about a real IP PBX System or read some of our related posts:

Thirdlane vs PBXware, Part 1 : Limitations

thirdlaneIt is always with caution that one should speak of competitors and their products when clearly they are better able to do so themselves. All the more so with Thirdlane, given how respectfully Alex Epshteyn at Thirdlane has always spoken of PBXware.

I am often asked why to choose PBXware over Thirdlane and it seems only right to write.

Curious about this question is the clear circumstances in which it is asked. These can be described in three categories:

  1. Existing users of Thirdlane’s Multi-Tenant PBX who have had reason to look further.

  2. New Providers looking to start a business line with very little resource

  3. Well established businesses – either ITSPs, VARs or Long Established Sellers of Phone Systems

For the first group, Thirdlane customers have dial tone. However, their ITSP is now so busied with the running of the business that the cost of maintaining the system takes on greater importance.

It is very noticeable how few subscribers the pain threshold seems to bite. So often, fewer than 100 subscribers – a handful of customers. These, still quite new, Service Providers are also considering how to automate the monthly invoice run and, ideally, the provisioning of services.

thirdlaneA customer wants a Queue, a Conference, an IVR… Surely this should take no more effort than checking boxes to solve everything from the feature’s creation to the monthly invoice going out, right?

There also are issues of support. Again the sheer stress that happens once ‘real customers’ come on board and previously naive dreams are exposed. Answers need to be found immediately both to ‘how do I do x, y, z?’ questions and, less often, bugs or critical failings.

Increasingly the need for integration to the desktop is a make or break to getting End User businesses.  Whether in the form of onsite systems from the Traditional Vendors or the large Internet Telephony Service Providers often using Broadsoft platforms, the market at large expects standard offerings to have presence, chat and more at the finger tips. Mobility is next.

What has also been learned by bitter experience is problems that may be caused by trying to piece-on a third-party software just because you don’t have it yourself. This could be an Operator Panel, for example, that can be strung through the Asterisk Manager. There’s no choice, you have to do it. The customer is screaming at you. So you spend an hour to download it, install it, try it yourself, and thirdlaneanother hour to read the manual. You repeat that with the customer. Next day, the customer wants something that is missing … it is crashing … whatever happened to your sales plan that week?

For some though, there is the matter of scalability. To simply ‘add another server’ and ‘stick on another few hundred customers’ is not enough. All the customers need to be brought together in a single interface to be found easily and redundancy needs to be in clusters often with the options of dual location.

Stay tuned for Thirdlane vs PBXware, Part 2: Cost of Entry and check out these other posts in the meantime:

If you found this useful or can add, please feel free to post and of course visit our whitepaper on How to Start an ITSP or watch the video below.

Paying Too Much for a Telephony System that Doesn’t Even Give You Results?

voip phone system

Support and maintenance cost you an arm and a leg. Your telephony system operates like something straight out of The Flintstones. You’re itching to make more sales and grow, but an old system is holding you back. Worst of all, you’re losing customers to companies that offer ‘cool new features’.

We’ve heard the story over and over again… It’s time for a change! Forget the Flintstones – let’s become Jetsons!

Bicom Systems helps telecom resellers update their telephony system and take the first steps toward more sales and growth. We cut the support and maintenance costs so you can focus your budget on what really matters – a powerful and feature-rich system that opens the door to unlimited growth. With a variety of hosted and rented options, there is no need for large up-front investments or mortgages. Growth doesn’t have to be expensive anymore!

The best part? Fun and cool features. From Call Detail Records to Customizable Queues to IVR, your new features are sure to attract and retain customers. gloCOM, the most advanced softphone on the market, brings the latest in Unified Communications to desktop and mobile devices. gloCOM will give your users all of the tools they need for effective communication, including click-to-call, instant messaging, drag-and-drop conferencing, call records, file and screen share, faxing, voicemail, and more!

What are you waiting for? Leave Bedrock behind and give us a call today!