Do You Still Need a Desk Phone?

desk phoneNot many years ago, this question would have sounded absurd. Traditional desk phones were the primary mode of business communications. Even as the Internet brought new options like email and instant messaging, these couldn’t truly replace a voice conversation.

But now, with VoIP at work in most offices across the world, the question arises: do you still need your desk phone?

VoIP and Cloud Communications have enabled the development of voice tools that transcend the desk phone. Softphones are now available for desktop computers, laptops, and even smartphones and tablets. In their earliest days, softphones were convenient for some kinds of calls, but would not have been sufficient to entirely replace the desk phone. Softphones today can do everything that a desk phone can do – and often much more.

Concerned about a local presence? Softphones can still give you a local number, as well as a global reach.

For me, the answer to the question is “no.” I said goodbye to my desk phone years ago when I started using gloCOM. Available for both desktop and mobile, gloCOM offers everything my desk phone did, and much more.

Others will not be ready to remove the phone from their desk. The good news is that unified communications apps (like gloCOM) often integrate with desk phones for the best of both worlds.

Still there are others that do not want to bother with modern technology and learning something new. After all, if it’s not broke… To them I would suggest IP Key Systems. A traditional key system that “just works”, but with some powerful technology hidden away under the hood.

What about you? Do you still have a desk phone? Would you give it up today?

Softphone or Mobile – A Third Option

softphoneVoIP News brings up an interesting quandary for businesses: softphones or mobile phones?

They discuss the benefits and drawbacks of each option:

Everyone already has a mobile phone, so it makes sense to use them. BYOD is so popular already. And for employees that spend time working out of the office, a mobile phone is a valuable tool.

But softphones offer even more benefits. They are usually a free software included with your unified communications solution. Softphones can often function much like a desk phone, so productivity is not lessened. And they have the advantage of a more professional appearance than using a cell phone number.

The decision seems difficult, but we suggest a third option: a mobile softphone.

gloCOM is a business softphone that can be used on desktop or mobile. Whether sitting at a desk with your IP handset, working from a laptop, or on the road with just your smart phone, you can have the same number and expansive functionality.

Don’t worry about making the choice – you can have the best of both worlds. Visit our website to learn more about gloCOM today.

4 Ways to Use Presence

presenceIf you have a Unified Communications software you have probably used Presence at least a few times to indicate if you are busy or away, but there is more to Presence than “Do Not Disturb”. Consider the following four Presence techniques to get the most of out of your UC solution.

1. Automatic Presence

While it is easy enough to manually change a Presence status, all too often we get caught up in something else and simply forget. Because Unified Communications is all about integrating all of your tools into one, the system can automatically change your status when you are busy on a call or giving a presentation, for example.

2. Routing

Incoming calls should be routed according to Presence. Whether this means sending callers to a colleague when you are busy or to a cell phone when on the road, the system can actively track your status and route all communication accordingly.

3. Selective Routing

Improving on the previous, selective routing can be applied to only certain parties. For example, a busy status could reroute customer calls to another extension but still allow supervisors or teammates through. Other callers could be routed straight to voicemail. This tool is based on logic and is incredibly useful to busy users.

4. Call Centers

Finally, presence can be used in call centers to increase efficiency and save time. Users can quickly identify who is available to receive calls, who can be consulted via instant messaging, who is unavailable, etc. All modern call centers should be benefitting from Presence.

gloCOM Business Softphone offers Presence and more. Learn more about gloCOM here. 

Read more from the IT Toolbox.

7 Collaboration Tools You Should Be Using

collaborationOne of the most valuable features of Unified Communications is increased collaboration. A plethora of UC tools make collaboration possible outside the confines of an office or meeting room. Below are just a few collaboration tools you should be using

  • Presence – Colleagues can interact as if they were in a physical office when using presence.
  • Screensharing – A fast way to convey ideas and information without miscommunications or long explanations.
  • Recording – Users that miss an important call or presentation can catch-up with a recording as soon as they are available again.
  • Conferencing – One of the older tools, conferencing with unified communications can be spontaneous and quick.
  • Mobile – Most unified communications tools are now available on mobile, putting collaboration in the palm of your hand. 
  • Messaging – Instant messaging can get quick answers even when users are busy or on call.
  • Integration – Email, CRMs, and more can be integrated with unified communications to bring more tools to your fingertips.

Tools like the above can increase productivity and save time on a daily basis. Get these tools and more in an application like gloCOM.

5 Forgotten VoIP Tools

voip toolsVoIP gives us so many features and benefits that it is easy to forget some and miss out. VoIP News reminded us of five great features that are too often forgotten.

1. Calling is not limited to the desk phone

Unlike in the past, making calls no longer means sitting at a desk with a telephone in your hand. VoIP allows users to call with soft phones on any kind of device – computers, mobile phones, tablets, etc. For example, gloCOM is a business soft phone for desktop or mobile.

2. Voicemail is flexible

Similar to calling, voicemail is no longer bound to a desk phone. With VoIP, you can access voicemail from any device or even via email. Whether as an audio file or a transcript, your voicemail could be delivered to your inbox along with all your other messages.

3. Transferring is easy

Transferring calls within a VoIP system is as easy as the click of a button. Ever called one number only to be given another number to write down, verify, and then hang up and call? VoIP makes transfers to other branches, remote locations, or even mobile phones possible.

4. Surveillance and security can be incorporated

VoIP and Unified Communications can even incorporate your office security system. Rather this means checking your surveillance cameras right from your soft phone or opening a locked entrance for a visitor, VoIP has you covered.

5. Fax can be VoIP too

Finally, users too often forget that VoIP can include more than just calling. Fax over VoIP (FoIP) functions much like calling and gives you all the same benefits. Fax to email eliminates the need for a fax machine altogether.

If you’d like these features, check out gloCOM, our business soft phone that offers many of these and more!