5 VoIP Technology Basics That Increase Value

voipWe all know that VoIP reduces telephony costs, but we don’t necessarily know why. Understanding the technology behind VoIP allows us to better appreciate and market the value that VoIP brings to SMBs.

Ziff Davis explains the technology in their recent article entitled VoIP Primer – Five Technology Basics SMBs Need To Understand. 

Five VoIP Technology Basics:

1. VOIP IS DATA
The first thing to understand is that VoIP is data just like emails or files or instant messaging. While PSTN was a dedicated technology meant only for voice, VoIP turns voice into another form of data. Data is a much more efficient and cost-effective technology.

2. VOIP USES THE DATA NETWORK
Legacy systems require two separate networks – one for voice and one for data. A desk telephone uses the voice network while the computer uses a separate data network. VoIP integrates voice technology into one data network, resulting in a less expensive and easier to manage solution.

3. VOIP IS PACKET-SWITCHED
For VoIP to be transmitted over the data network it must be digitized and transferred as packets. The advantage of packets is that they travel across the most efficient route resulting in high-speed and lower costs.

4. VOIP IS REAL-TIME
Legacy telephony has always offered high quality voice in real-time because that’s what it was made to do. This has been VoIP’s biggest challenge but after over 20 years it is finally a worthy opponent of PSTN. With an optimized network and good VoIP software voice calls can be in real-time just like traditional telephony.

5. VOIP IS STILL EVOLVING
While Legacy telephony is a tried-and-true solution, it is no longer evolving and improving. On the other hand, VoIP is not yet a complete solution meaning it still has infinite potential. As technology continues to improve, VoIP will improve along with it. For example, Unified Communications opens a world of options to users and is only going to get better.

In conclusion, understanding these 5 pieces of VoIP technology gives us a greater appreciation of the value of VoIP. To read more, visit VoIP Primer – Five Technology Basics SMBs Need To Understand.

 

4 Considerations Before Moving to VoIP

Migrating from legacy to VoIP is a big and exciting move for most SMBs. Here are a few things to consider before diving in:

1. Your Network

If you are new to VoIP, your current telephony system is probably entirely separate from your data network. Neither has much impact on the other. VoIP, however, uses the data network and requires bandwidth and stability. Before implementing a VoIP solution, ensure that your data network is sufficient to support VoIP and all that it entails.

2. Compatibility

Today’s market offers a plethora of VoIP providers and solutions, so it is okay to be picky. Take the time to find a solution that is compatible with your setup. An easy deployment will set your company up for a successful VoIP experience. PBXware is compatible with most systems and can seamlessly integrate with all of our other products.

3. The Budget

Budget is probably the first thing most SMBs think of when they consider a new telephony solution. Do not forget to analyze all of the costs that accompany both your current system and the new one. From the cost of long distance calls to hardware to maintenance, carefully compare your options.

4. Security

Finally, VoIP brings with it a brand new issue: Security. This was not a problem with legacy systems, so it is easy to forget or ignore. However a breach in security could mean huge consequences for your company. Take the time before migrating to VoIP to ensure your company will be secure. Products like sipPROT and sipMON do the work for you and guarantee security.