One of my favorite things about modern communications technology is the way it levels the playing field.
In the past, small businesses had a constant disadvantage against large organizations or enterprises. But with technology like VoIP PBX and Cloud PBX, this is no longer true. Small businesses can access many of the same features and values despite having fewer resources.
Hosted PBX is low-budget, easy-to-use, and scalable – all things that small businesses can appreciate.
Small businesses with a Cloud PBX can serve customers as if they were a large enterprise, opening the path for growth.
Speaking of growth, it is easy with Hosted PBX. Scalability allows small businesses to start with what they have and grow fluidly.
VoIP is constantly evolving and new features emerge faster than we can use them. VoIP News wrote an article highlighting five VoIP features that increase business efficiency. Let’s take a look at the features:
1. IVR – Interactive Voice Recognition is all about efficiency for the customer. A VoIP solution like PBXware will offer IVR so that customer calls can be attended and routed as quickly and painlessly as possible.
2. Less time on calls – Similarly, VoIP solutions handle and route calls more quickly, cutting the time spent on calls. Businesses of all sizes and industries appreciate less time on the phone! VoIP apps like gloCOM can reduce time significantly.
3. More communications options – From voice calls to video calls to screen sharing, VoIP offers more types of communication for increased efficiency and productivity. You will find all of these options and more in our gloCOM app.
4. Integration – Most VoIP solutions can integrate with your other software and solutions. Better yet, Bicom Systems offers all of the pieces so they created to work together seamlessly, saving time, money, and effort.
5. Cost-effectiveness – Finally, VoIP is cost-efficient, reducing up-front and long-term costs. VoIP can open the door for even the smallest businesses and level the playing field.
A PBX System(Private Branch Exchange System) is a telephony solution that connects internal users to one another and to an outside PSTN telephone line. PBXs are used within organizations or enterprises to simplify communications and lessen costs.
As with all technology, PBX systems have evolved with new trends. IP PBX uses Internet Protocol or VoIP technology to make PBX systems more feature-rich, scalable, and affordable.
PBX systems are available in two different delivery formats: on-premise or hosted/cloud. This gives us several combination options:
On-Premise IP PBX
Hosted IP PBX
Hybrid IP PBX
We will explore the differences between some of these PBX solutions in our next post: On-Premise vs Cloud IP PBX Systems.
In the meantime, visit our website to learn about a real IP PBX System or read some of our related posts:
Need to use your VoIP PBX remotely? We made it possible in a customized solution.
By linking the tenant and the remote IP PBX in a single dial plan, the user has remote IP PBX functionality similar to DUNDi. The administrator would need to setup routing, including which extensions are on Multi-Tenant and which are on the remote VoIP PBX.