Unified Communications: Beyond Telephony

unified communicationsUnified Communications works great for telephony and voice. It makes communicating fast, easy, and efficient. But a good UC solution should be doing much more than just telephony. Unified Communications can support and improve your business in many aspects.

Collaboration

More than just a buzzword, collaboration is key to productivity in the workplace. Unified Communications solutions support collaboration with features like screen sharing, file sharing, and presence. gloCOM, our UC app, offers all of these features and more. Learn more by reading 6 Unified Communications Features that Promote Collaboration.

Billing

Integrated billing software automates invoicing, rate-setting, and other accounting tasks to free your time and concentration. Unique to our Unified Communications suite, TELCOware is a provisioning platform that performs billing, ticketing, accounts, shopping cart, and more, so that you do not have to.

Security

The issue of security is heavy on the minds of most VoIP users today. Our Unified Communications solution goes beyond telephony to help secure your network. sipPROT is an advanced SIP security module that protects against SIP attacks. Unlike other solutions, sipPROT works with live traffic, protecting the system even while it is in use.

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5 VoIP Trends in 2017

2017 is officially here and it is going to be a great year for telecommunications. Let’s start off the year with 5 VoIP trends for 2017 from VoIP-News:

voip

1. Mobile VoIP – According to VoIP-News, there will be more than 1 billion mobile VoIP users by the end of 2017. How many of your customers will be joining that number? Bicom Systems released gloCOM GO, our Unified Communications mobile app last year – check it out today!

2. Security – VoIP security has become a growing concern in recent years, and Forbes names it as one of the top three concerns for businesses in 2017. To start protecting yourself and your customers, download our free PDF: VoIP Security: The Risks and How To Prevent Them

3. Integration – Sure to be a buzzword in 2017, “integration” refers to the ability to incorporate other business services into a VoIP solution. This is at the heart of Unified Communications and Bicom System’s suite of VoIP software. Visit our products page to learn more.

4. 5G – While less directly relevant to our products and services, the potential emergence of 5G in 2017 will only contribute to the growth of mobility in the workplace. Our gloCOM GO mobile app shifts seamlessly between WiFi and 4G and we greatly anticipate the speed of 5G.

5. Network Strain – Ending on a more concerning note, experts predict a network strain in the coming year. We believe this possibility is all the more reason to partner with an innovative, customer-focused company that is constantly researching and improving. Join us today and gain an experienced Account Manager that will navigate with you in whatever 2017 may bring!

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4 Threats to VoIP Security

voip securityWith the rapid evolution and growth of VoIP, it is no surprise that we face some security threats today. But it is important to take them seriously and protect your VoIP system.

Some of the most common risks today are:

1. Denial of Service (DoS) – Attacks on a network or device that overwhelm the server and cause loss of service. The attacker may be attempting to gain remote control of the system.

2. Eavesdropping – Hackers may be able to listen in on VoIP calls to steal information.

3. Spamming – We have all dealt with spam before and VoIP is no exception. Spam over IP Telephony (SPIT) sends spam messages to your VoIP phone.

4. Theft of Service – Attackers can gain access to your VoIP solution and use it free of cost. This uses up your resources and may slow down the system for paying users.

The first step is recognizing and understanding the risks. The next step is to prevention. Download our free VoIP Security whitepaper to learn more about how to protect your VoIP system: www.bicomsystems.com/voip_security

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10 Ways to Protect Your IP PBX From Hackers

ip pbx securityIn response to a common VoIP security question, Digium provides ten ways to protect your IP PBX from hackers.

  1. Use a private network and exclude international calls from this network
  2. Ask your Service Provider to help restrict calling
  3. Use a firewall from the inside
  4. Verify IP addresses
  5. Never use the root user and disable login as such
  6. Create strong passwords and change frequently
  7. Close all ports that are not in use
  8. Run any susceptible services (for example, SSH) on non-standard ports
  9. Ask IT experts to protect platforms
  10. Never step learning about new security threats and protections

If this has piqued your interest or concern about VoIP security, check out VoIP Security: The Risks and How To Prevent Them.

4 Considerations Before Moving to VoIP

Migrating from legacy to VoIP is a big and exciting move for most SMBs. Here are a few things to consider before diving in:

1. Your Network

If you are new to VoIP, your current telephony system is probably entirely separate from your data network. Neither has much impact on the other. VoIP, however, uses the data network and requires bandwidth and stability. Before implementing a VoIP solution, ensure that your data network is sufficient to support VoIP and all that it entails.

2. Compatibility

Today’s market offers a plethora of VoIP providers and solutions, so it is okay to be picky. Take the time to find a solution that is compatible with your setup. An easy deployment will set your company up for a successful VoIP experience. PBXware is compatible with most systems and can seamlessly integrate with all of our other products.

3. The Budget

Budget is probably the first thing most SMBs think of when they consider a new telephony solution. Do not forget to analyze all of the costs that accompany both your current system and the new one. From the cost of long distance calls to hardware to maintenance, carefully compare your options.

4. Security

Finally, VoIP brings with it a brand new issue: Security. This was not a problem with legacy systems, so it is easy to forget or ignore. However a breach in security could mean huge consequences for your company. Take the time before migrating to VoIP to ensure your company will be secure. Products like sipPROT and sipMON do the work for you and guarantee security.