A Key System – also known as a Key Telephone System (KTS) – is a very basic and traditional form of telephony primarily used by small and medium businesses.
Ideal for businesses with less than 30 users, traditional Key Systems include a central controller and multiple telephones. Each telephone has a button for every phone line.
Key Systems have been around in some form since the 1930s, but remain in use today despite new technologies. Many businesses decide to keep their Key System because they are simple and “just work”. By opting out of the VoIP trend, they are missing out on modern features and advantages.
For this reason, Bicom Systems created the IP Key System – Tradition Reinvented. Learn more about IP Key Systems here.
It seems at times as if Key Systems have been around since before Alexander Graham Bell, certainly the dust that has grown up on them over the years is proof of this. And still they work. Well – almost!
For sure, I can still get the spare parts from Panasonic and Nortel’s BCM. However, my service provider is apparently stopping all TDM service in 2020. I asked my dry cleaner this morning as I picked up the laundry what he’s going to do.
His reply, as with just about everything he does, as he runs back and forward between the shop counter and the storage, was simply, ‘clean-up’.
Understandable, but not exactly with much direction, and this seems to be the case with about a quarter of the country. Here’s the news, to repeat some puns, “You’re going the cleaners!”
It’s a problem though. He’s not got time for a VoIP system. He just needs something to carry on working.
The Key System has a glorious history in Telecommunications using Line Presence as a feature that every customer could understand.
For this reason, we sat down and tried to find a solution. With Bicom’s Key Systems, we sought to provide tradition re-invented. You are able to use modern VoIP capabilities without having to retrain your customers on how to use their phone.
You have shiny new phones, yes. You have a choice of providers for your calls with much less cost. But for the user, they can still just pick up and make a call. Pick up and receive a call then transfer the line. It works.
Features, such as auto provisioning for your phones along with true Plug & Play capability, creates a winning combination.
Having workers in different geographic locations with a VoIP tool like gloCOM ensures constant and consistent service both within the company and in customer relations.
Different workers in different locations can deal directly with customers or supplier in their area, eliminating issues with time zones or travel. It allows companies to do business locally across the country or the world.
gloCOM also allows employees to work remotely with no warning in the case of being snowed in, staying home sick, or other emergency situations. It opens the door to employees that need a few weeks or months away from the office for whatever reason.
The best part? Customers will be none the wiser. gloCOM replicates your office anywhere in the world so work is not interrupted.
Supporting individual telecommuters is much more cost-effective than supporting entire offices that require more hardware, furniture, even office space.
VoIP telecommuting via gloCOM makes it even more cost-effective with less spending and lower rates. It is simple to set-up gloCOM anywhere in the world with no need for special equipment or services. This is especially beneficial in countries where the company is not physically present or familiar with service providers.
Finally, telecommuting is often temporary, allowing companies to scale up and down as the budget allows.
Our previous post in the Benefits of Telecommuting series looked at increased employee retention. Today we’ll discuss how a VoIP application like gloCOM causes productivity & teamwork to increase as well.
The biggest factor in guaranteeing productivity and collaboration among remote workers is presence. Using the presence feature on gloCOM, supervisors and coworkers are able to monitor who is online and available in real-time.
Supervisors can use this feature to ensure employees are online and active during working hours. Teams can use it to quickly monitor the availability of other team members and initiate spur-of-the-moment meetings.
Another feature essential to effective telecommuting is reliable communication in real-time. gloCOM provides several methods of communicating that always work with just the click of a button. From instant messaging to voice calls to screen share, telecommuters are available all the time in real-time.
Finally, telecommuting eliminates commutes and distractions that may decrease productivity in an office setting. With no idle chat around the water cool or slipping out of the office early to beat rush hour, employees will be productive for more hours in the day.