Zambia Presidential Election won with PBXware

Elections can be tense at the best of times. Sometimes staying up all night not quite knowing which side will win.

With the recent Presidential Election in Zambia for all the furore in the public gaze, we at Bicom Systems had worked our late nights prior to the big day and were quietly confident that a victory would be ours.

With an ever looming deadline the officeBOX M2000 and Sangoma A101 with A200s in support had to be configured to the Zamtel circuits. In support, 25 Yealink phones and headsets were configured to get a call center up and ready and working.

In the end PBXware Call Center PBX did everything you would expect it to at the Electoral Commission Zambia was able to fulfill its mission.

To be clear for the record, the greatest work and effort came from Necor in Lusaka and particularly Kelvin for replying to the RFP, assembling all the part and liasing between Bicom Systems support and ‘Sanchy’ at Zamtel.

Best of all … the election passed of free, fairly and peacefully by ‘all parties’ accounts and great respect is owed to the out-going President Rupiah Banda for the manner in which he accepted his defeat to Michael Sata. For more read here.

For other posts on our work in Zambia, see Partnership in Africa and Zamtel Call Center Consultation.

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About Stephen Wingfield

My name's Stephen and for more years than can count I have been struggling to Liberate the World from Traditional Phone Systems and Traditional Phone System Vendors. That means working closely with partners around the world in English and French with the purpose of seeing how best we can approach local markets. Making sure that marketing and sales support are in place. Above all though giving tips and preparing quotes and proposals to make sure that customers get a 'best-fit solution' and often for the cost of 'off-the-shelf'. A lot of my purpose in contributing to this blog is to provide from these experiences and what made the difference that made the difference. Whether you are already working with Bicom Systems or not yet please feel free to add your own comments or ask your own questions. There should be much to learn for us all.

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