While video calling is gaining traction in the world of VoIP, voice calling is still the best choice in most business circumstances.
What makes voice better than video?
1 – Voice Eliminates Distractions
Traditional voice calls appeal to just one sense (hearing) and allow both parties to focus on simply listening to a voice. Video calling, on the other than, brings in a whole other sense (sight) and opens the door to distractions. For example, delays between the sound and image will distract the viewer and slow down communication. Video also brings in other factors such as clothing, expressions, or things in the background that distract and detract from the speaker.
2 – Voice Has Lesser Requirements
Video calling necessitates more hardware and a better network than voice calling. Aside from needing a camera and device that processes sound and video, video calling uses more bandwidth. Most VoIP voice calls use 8 to 24 Kbps while video calls can use from 128 Kbps to over 1 Mbps. Video calls have other consequences to equipment such as lower battery life.
3 – Voice is Easier to Setup
Whether VoIP or PSTN, voice is easier and quicker to setup than video calling.
4 – Voice is More Compatible
VoIP Voice calls are almost always automatically compatible between different parties, offices, and even parts of the world. Different software and/or hardware work together seamlessly. Video, on the other hand, results in endless compatibility issues. Both parties must be using the same video tool on the same type of device to ensure an easy connection and optimal quality.
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