Presence is one of the most popular advantages of Unified Communications and, more specifically, gloCOM. The ability to check the status of employees or coworkers in real-time is invaluable to productivity and collaboration for call centers or other businesses.
But if it’s not working correctly, what’s the point?
We created a custom solution that lets agents check and make sure presence is working on the telephone system correctly.
We give a BLF button to all users, allowing them to see if they are logged in or not and to log in or out with just a quick press of the button.
This is particularly useful for large enterprises or call centers that have many users online at any given time.