Case Studies

TecInfo Communications
TecInfo Communications is a voice, data, and Internet provider that uses PBXware to sell more product at a better price margin.

Virtual Computing
This ICT Service Provider used PBXware in the Cloud to save time, meet budget, enter new markets, and boost customer loyalty.

Arif Hamirani runs NetRescue in Atlanta and finally broke free after more than 10 years of making-do as a 3CX dealer.

STL is an MSP that added new features, more extensions, and impressive connectivity with PBXware and gloCOM.

Next Generation
John Tinning runs Next Generation Associates and finally broke free after more than 10 years of jumping through hoops as a 3CX dealer.

The Maynard Group
The Maynard Group is a Californian Telephony Provider that expanded their solution to the Cloud by partnering with Bicom and PBXware.

Fusion Networks, New York
Fusion Networks is a fast-growing Internet and Voice Services Provider based in New York.

Junction Connections, Delaware
Junction Cloud Connections provides business-class VoIP and IP PBX services by using Bicom Systems software.

Centracom, South Africa
Centracom is a leading ICT Provider in South Africa that uses Bicom Systems Multi-Tenant and Call Center editions of PBXware.

The NASA Jet Propulsion Laboratory uses PBXware and gloCOM for seamless communication throughout the Laboratory.

Dell Global streamlines its Communication System with a flexible and highly scalable solution from Vence System and Bicom.

S-NET Telecom, Illinois
S-NET Telecom provides communication services to SMBs, governments, and enterprises in Illinois using PBXware Multi-Tenant Edition.

bluBlob, Australia
bluBlob is an Australian Company that supplies and supports Hosted Telephony Solutions.

Entrust ICT, Australia
Entrust ICT is an Australian company that provides wholesale information and communication technology solutions. Since moving to PBXware, Entrust is able to target its customers, particularly SMBs, with a more compelling solution.

IS Technologies
IS Technologies is a Service Provider that focuses on SMBs and uses PBXware MT for rapid and consistent growth.

WiLogic, California
WiLogic is a Business Service Provider that uses PBXware to offer a more feature-rich solution.

Genetsis, Spain
Genetsis is an ISP in Spain that offers Advanced VoIP services using PBXware and TELCOware.

PSIS, Netherlands
PSIS provides IT and Telecom Solutions, including ‘virtual offices’, to small and medium-sized businesses in the Netherlands using Multi-Tenant PBX.

Ideacom Mid-America, Minneapolis
Ideacom Mid-America is a communications provider based in Minneapolis that serves its customers using PBXware.

Apio Technologies, Colombia
Apio Technologies is a Colombian company that offers the latest Information & Communication Technology to companies of all sizes, including the Colombia National Lottery, using SWITCHware Call Shop Edition.

Wateen Telecom, Pakistan
Wateen Telecom is a Service Provider in Pakistan that used PBXware to create a custom telephony solution for a prison.

Republic Solutions, Dominican Republic
REPSOL is a communications service provider that utilizes PBXware to serve companies like KFC in the Dominican Republic.

Voxia, Israel
Voxia Limited is a Communications Solutions Provider based in Israel that uses PBXware Business Edition to serve their customers.

ISAEUS, Netherlands
ISAEUS Communications is a full-service, licensed VoIP operator in the Netherlands that saves time and money by partnering with Bicom Systems.

S-NET Telecom, Illinois
S-NET Telecom used PBXware Multi-Tenant PBX to serve an important End User in Chicago.

Islamic Relief, UK
Islamic Relief is an international aid and development charity, which aims to alleviate the suffering of the world’s poorest people.

Legal Aid Ontario, Canada
Legal Aid Ontario is a non-profit corporation that administers legal aid using Bicom Systems telephony.

Children First, Florida
Children First is a non-profit organization that helps low-income children and utilizes Bicom Systems PBXware.

Airbus Defence & Space
Airbus Defence & Space uses Bicom Systems PBXware MT for a reliable communications solution that works even in remote locations.

PayLane Limited, UK
PayLane limited is an online payment processing solution provider that uses Bicom Systems as its telephony base.

RHG, Australia
RHG is one of Australia’s largest Home Finance Groups, serving customers with Bicom Systems PBXware Call Center PBX.

Ouagadougou International Airport
Ouagadougou International Airport uses the Bicom Systems telephony system to serve the capital of Burkina-Faso, West Africa.

KFC, Dominican Republic
KFC is a popular chain restaurant in the Dominican Republic and around the world that uses Bicom Systems‘ PBXware Call Center and Business editions to manage all calls and delivery orders.

11890, Ireland
11890 is a directory inquiry service center in Ireland that uses Bicom Systems PBXware Call Center edition to manage their calls.

Lamont-Doherty Earth Observatory, Columbia
The Lamont-Doherty Earth Observatory of Columbia University depends on Bicom Systems to provide communication services to an important research ship.

SENASA, Republica Dominicana
SENASA – “Seguro Nacional de Salud” or National Health Insurance – is one of the Dominican Republic’s major health insurance providers. Thanks to Bicom Systems’ Call Center PBX and distributor Hitec, SENASA is now moving forward with a new communications system.

Necor, Zambia
Necor Zambia Limited caters to customers in Zambia, one of which is the Electoral Commission, using PBXware Call Center PBX. Read the full case study here

Recent Posts

What to consider when choosing a VoIP phone

From the title of this post, you may be thinking, “I never use my office phone, I am constantly on my mobile”. Although that may be true for some, large corporations and call/contact centers still rely on a desk phone or softphone. Do you still need your desk phone? Read this ebook that asked the same question. If you do think you still need your desk phone, keep on reading!

First things first. Do you want a desk phone or a softphone? Do you know the difference?

The standard, analog, hand-held telephone. If you haven’t switched over to VoIP you are probably using a desk phone. Often telephony providers are compatible with most phones on the market. The only difference would be is that instead of using a traditional landline, you would connect the phone to the businesses IP network. Businesses may prefer to keep their desk phones because they are familiar with how they work, easier to use and saves them money.

You do not actually need the physical phone with a softphone. A softphone is a software application that the user can download onto their computer. They are able to make phone calls over the internet instead of using the physical hardware. You connect a headset and microphone to your computer and there is an on-screen dial pad.

If you still prefer the touch and feel of a physical phone, you can purchase phones that are compatible with SIP. Some companies have a mix of phone desk phones and softphones in their office. This is beneficial for employees who may be traveling or away from their desk. VoIP is extremely flexible and allows you to switch from Deskphone to Softphone.

Now that you know the difference between the two, what option is the right choice for you or your business?

There is no right or wrong answer. It depends on many variables like your; needs, budget,  type of business, etc.

Nevertheless, whichever option you choose, there are many things to consider.

Your Budget
Softphones are the less expensive option. Especially if you have to supply many employees. But some employees may prefer a desk phone. Desk phones are known to have better voice quality which would ensure all calls to be clear. What do you choose, quality or quantity?

Product Stability
Are the desk phones sturdy? How is the hardware?
How is the application of the softphone? Is the software compatible with your device?
Has other customers had problems in the past?
Could the phone break? Could the program crash?

It is important to make sure what you do purchase is going to last. VoIP is an investment that will benefit your company in the long term, but only if you do your research before choosing the product.

How is the support after you purchase your desk phone or softphone? Does the manufacturer offer a warranty? How do they handle technical issues? What happens if there is a glitch in the software for your softphone? How do you contact the support team?

Time is money. You do not want to waste time on the phone with support or unable to make calls because your system has failed. Make sure you choose a reputable brand with good reviews on their products.

Just because they are a well-known brand, that does not mean you have to choose them. But, what it does mean is that there are probably many customer reviews on their products. This is a chance to hear what real end users are saying about the product. Their likes and dislikes about the product and potential problems they had dealing with support teams. Sometimes new brands in the industry are the better choice over the Vets. Do your research.

Maybe you start off by buying softphones and slowly purchase desk phones for employees who prefer one. UC applications like Bicom Systems, gloCOM, and gloCOM GO are great for integrating your desk phone with your mobile so you can potentially eliminate your desk phone altogether. But, desk phones are not going anywhere anytime soon. Flexibility is the name of the game these days for companies. Businesses that make it possible for employees to work functionally wherever are going to go farther in the industry. Maybe you offer both, maybe you offer one or the other.

Our ebook will take you through the latest alternatives and complements to the desk phone so you can make an educated decision on how to go forward with your decision. Download it here.

If you are having trouble choosing, send us an email at We would be happy to lend our expertise based on your situation.

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