‘…as a Service’ Part 4: CCaaS

CCaaSWhat is “…as a Service” and how can it help your business?

Finally, we have reached the end! Our last “…as a Service” acronym in our What is “…as a Service” and how can it help your business?’ blog series is CCaaS. If you are just joining this 4 part blog series, visit our blog to catch up on Part 1-Part 3. Now, without further ado let us introduce CCaaS, also known as Contact Center as a Service.

CCaaS is a simplified, cloud-based service that improves customer service for contact centers. One would think a call center and a contact center are the same things, but a call center only focuses on incoming and outgoing voice calls. A contact center does that as well but also uses data applications like e-mail, chat/instant messaging, CRM integration etc.

CCaaS is the ideal option for many contact centers! Why?

  • They can be scalable when needed
  • Companies can be more flexible
  • Companies will only pay for the technology they need which
    • Reduces Expenses
    • Reduces IT monitoring Staff
    • Creates Flexibility
    • Allows Easier Innovation

Cloud solutions such as ‘as a service’ provide the same abilities as on-premises does, but they are delivered from a single vendor who is responsible for maintenance and upgrades. The vendor can release these upgrades and do maintenance all through the cloud.   

CCaaS ensures not only a better customer experience but also a better agent experience!

  • Additional programs seamlessly integrate
  • Agents save time on solving problems
  • Agents have the ability to collaborate with other team members like never before
  • The overall cost savings for the company are tremendous.
  • Agents can solve problems quickly resulting in a lower talk time and more customers served.

CCaaS guarantees flexibility, better responsiveness and service quality. This software is useful to even customers that are not call/contact centers. Customers are realizing that they need the contact center features to enhance their customer service. CCaaS features are appealing to:

  • A small business with order taking
  • Any company with customer service agents
  • Growing companies who are seeking integration
  • Startups that want the best communication platforms

As a vendor, selling CCaaS has many benefits! There are many opportunities in this new industry and you should take advantage of them! Read this detailed info-graphic on 7 Reasons to Start Sell CCaaS to learn more.

  1. 80% of the market cannot access traditional contact center solutions
  2. Your customers are realizing they need contact center features
  3. You will earn more from contact center customers
  4. The whole comms industry is moving toward the Cloud
  5. CCaaS will increase your stickiness
  6. The competition is still low
  7. CCaaS will help you build your brand

If you want additional information on Bicom Systems CCaaS products like our PBXware Call Center Edition or our gloCOM Call Center Agent, send us an email at sales@bicomsystems.com.

Thank you for joining us on this blog series journey and we will see on our next post!

‘…as a Service’ Part 3: CPaaS

CPaaSWhat is “…as a Service” and how can it help your business?

We’re back! This is Part Three of our ‘…as a Service’ and how can it help your business?’ blog series. If you haven’t noticed from the title, today we are talking about CPaaS, otherwise known as Communication Platforms as a Service. If you have not read Part 1: UCaaS or Part 2: SaaS of our series read them here.

Communication Platforms as a Service, similar to UCaaS, is another ‘as a Service’ application that your business should have! CPaaS allows companies to integrate communication features like:

  • Voice Calls
  • Video Chat
  • Instant Messages
  • Click to Call
  • SMS
  • Screen Sharing

into their own applications, without having to create them. CPaaS is a cloud-based platform and can be added to existing applications without the need to build a new infrastructure. Customers avoid additional IT expenses like ongoing maintenance and initial construction fees. The customers only pay for the services they want and need, resulting in more flexibility and scalability. CPaaS adds many benefits but ultimately, maintains modern communication practices for your business.

CPaaS providers have the ability to improve their customer, of any size, communication channels significantly. Resellers have the ability to provide:

  • More Options
  • Greater Accessibility
  • Better Reliability
  • Unique/Customized Applications  

For companies today, communication has never been more critical. It is the main drive behind productive, customer relationships and partnerships. By being a CPaaS vendor, you will provide businesses with customized applications that will integrate perfectly into their already established business platforms.

Developing a custom application for a client will create a strong relationship. As the business changes and grows, the developer will grow with them. Any changes to the applications will be done by the vendor and will produce long-term profits. CPaaS allows businesses to become more creative with how they communicate with their clients. To stay ahead of the competition, companies constantly need the next best thing. Resellers have the opportunity to give that to their existing and new clients.

To learn more about Bicom Systems, CPaaS, PBXware and our white-label reseller opportunities, visit our website or send us an email and sales@bicomsystems.com. Keep watching for our final part of our four part blog series when we learn about our final ‘as a Service’ word, CCaaS.

‘…as a Service’ Part 2: UCaaS

What is “…as a Service” and how can it help your business?

Welcome back to Part Two of our ‘as a Service’ and how can it help your business?’ blog series. In our last post we introduced Software as a Service, also known as SaaS, and if you have not got a chance to read it, check it out here! Today we will be learning about UCaaS, better known as Unified Communications as a Service and what it can do for your business.

Unified means ‘to make or to become united’. So, UCaaS connects all the methods you or your company uses to communicate, such as chat, messaging, conferencing etc. with all the devices you use to communicate like, mobile phones, desk phones, and laptops seamlessly.

UCaaS can help your business greatly!

  • It can help employees and businesses stay connected and productive across the globe.
  • It can be accessed from any internet connection, allowing employees to work remotely.
  • It is:
    • BYOD friendly
    • More reliable
    • Easily scalable
    • And collaboration has never been easier!

Everything you need to communicate is connected through a cloud-based system and the ‘as a service’ part is that you have it all together, like a bundle. Companies who offer communication software link all their products to integrate together to ensure for a seamless transition. It is like setting up your Home Phone, Internet and Cable through a telecommunications provider and they offer you a bundle. It is not mandatory to use the same provider for your telecommunication needs, but it would be cheaper, easier and more sensible.

UCaaS is helping businesses all over the world stay connected but it also is benefiting resellers! Customers will be able to ‘bundle’ their needs and wants from one vendor, aka you, and this will ensure a bigger payoff. By adding UCaaS solutions to your offering, you will strengthen your brand awareness and customer loyalty. The UCaaS industry is growing and companies are looking for new ways their employees can stay connected. When you offer all the products they are looking for, you will see long-lasting partnerships.

As mentioned above, the UCaaS platform is easily scalable for customers. This benefits reseller’s because they have the ability to add or remove applications when needed for their customers. Customers and vendors will grow together, maximizing productivity for the customer and profit for the reseller.

Organizations today are discovering the many benefits “as a service” technologies. Companies are reaping the benefits by purchasing services through providers. The company will only have to pay for the services they need, resulting in easier flexibility, scalability and a reduction in expenses. Resellers are gaining long-term, quality, commitments from their customers and ensure earnings more frequently.

If you want to learn more about Bicom Systems UCaaS applications like gloCOM or gloCOM GO, visit our website. Thanks for reading and we will see you on Part 3 of our ‘as a Service’ series when we learn about CPaaS.

‘…as a Service’ Part 1: SaaS

My Post (3)What is “…as a Service” and how can it help your business?

If you are a part of the cloud community, you probably have heard many acronyms ending in ‘aaS’, meaning ‘as a Service’. Much more than alphabet soup, these “aaS” technologies can help your business. Bicom Systems is dedicating a series of blog posts that will break down what all these ‘as a Service’ words mean and what they can do for your business.

SaaS
Software as a Service, otherwise known as SaaS, is a good place to start to understand these acronyms. SaaS is one of the of the most popular forms of cloud computing and known as a software distribution model. The SaaS provider hosts applications for customers and makes them available to the end user through the internet. SaaS is provided on a subscription basis, where the provider handles the software from a hosted location and delivers it through the cloud. As a provider, the financial benefits are constant and the end user benefits from convenience.

Benefits for the End User
SaaS eliminates the need for:

  • Expensive Hardware
  • IT Maintenance
  • Installation Fees
  • Support Fees
  • Software Licensing

Instead of having to purchase new software each time the latest version is released through the customer’s provider. This saves the customer time and money when the upgrade can be delivered seamlessly through the cloud service. Since the applications are delivered over the internet, the end users can access them from anywhere with internet access at any time!

Not only is it beneficial for the end user, but the reseller opportunities are endless! By adding MORE to your ‘bundle’ you will be able to:

  • Reach Additional Customers
  • Enter Additional Markets
  • Increase Your Bottom Line   

Benefits for the Reseller
SaaS resellers are constantly recurring commissions from their customers. Traditionally, clients would purchase the software from the provider and it would be a large, one-time payment. Since SaaS is hosted from the cloud, customers pay a monthly subscription to their vendors for this service. Although the payments are smaller than a large upfront cost, they ensure earnings more frequently.

The SaaS resellers do not own the license of the software and therefore can deliver it to their customers on a month to month subscription. The SaaS cloud model decreases the risk of someone using it illegally and without paying.

SaaS resellers have the ability to reach many customers. Since the product is an internet-based application, they can market their products across the globe to any customer who can access the internet. Before SaaS, vendors would have to sell the physical hardware to their clients which can add travel constraints and additional fees. Selling internationally has never been easier!

Today’s organizations are discovering the many benefits “as a service” technologies. Instead of doing everything in-house and spending unneeded resources, companies can benefit greatly by purchasing services through providers. As a Service models have the ability to collaborate like never before by connecting users and devices at any time and anywhere. The customer will only have to pay for the services they need, resulting in easier flexibility, scalability and a reduction in expenses. The innovation and creativity offered by these as a service vendors will give your company the competitive edge it needs!

If you want to learn more about Bicom Systems SaaS, SERVERware and our reseller opportunities, visit our website or send us an email at sales@bicomsystems.com.

Stay tuned for Part Two of this ‘as a Service’ blog post series when we discuss ‘UCaaS’, Unified Communications as a Service.