What to consider when choosing a VoIP phone

From the title of this post, you may be thinking, “I never use my office phone, I am constantly on my mobile”. Although that may be true for some, large corporations and call/contact centers still rely on a desk phone or softphone. Do you still need your desk phone? Read this ebook that asked the same question. If you do think you still need your desk phone, keep on reading!

First things first. Do you want a desk phone or a softphone? Do you know the difference?

Deskphone
The standard, analog, hand-held telephone. If you haven’t switched over to VoIP you are probably using a desk phone. Often telephony providers are compatible with most phones on the market. The only difference would be is that instead of using a traditional landline, you would connect the phone to the businesses IP network. Businesses may prefer to keep their desk phones because they are familiar with how they work, easier to use and saves them money.

Softphone
You do not actually need the physical phone with a softphone. A softphone is a software application that the user can download onto their computer. They are able to make phone calls over the internet instead of using the physical hardware. You connect a headset and microphone to your computer and there is an on-screen dial pad.

Both
If you still prefer the touch and feel of a physical phone, you can purchase phones that are compatible with SIP. Some companies have a mix of phone desk phones and softphones in their office. This is beneficial for employees who may be traveling or away from their desk. VoIP is extremely flexible and allows you to switch from Deskphone to Softphone.

Now that you know the difference between the two, what option is the right choice for you or your business?

There is no right or wrong answer. It depends on many variables like your; needs, budget,  type of business, etc.

Nevertheless, whichever option you choose, there are many things to consider.

Your Budget
Softphones are the less expensive option. Especially if you have to supply many employees. But some employees may prefer a desk phone. Desk phones are known to have better voice quality which would ensure all calls to be clear. What do you choose, quality or quantity?

Product Stability
Are the desk phones sturdy? How is the hardware?
How is the application of the softphone? Is the software compatible with your device?
Has other customers had problems in the past?
Could the phone break? Could the program crash?

It is important to make sure what you do purchase is going to last. VoIP is an investment that will benefit your company in the long term, but only if you do your research before choosing the product.

Support
How is the support after you purchase your desk phone or softphone? Does the manufacturer offer a warranty? How do they handle technical issues? What happens if there is a glitch in the software for your softphone? How do you contact the support team?

Time is money. You do not want to waste time on the phone with support or unable to make calls because your system has failed. Make sure you choose a reputable brand with good reviews on their products.

Brand
Just because they are a well-known brand, that does not mean you have to choose them. But, what it does mean is that there are probably many customer reviews on their products. This is a chance to hear what real end users are saying about the product. Their likes and dislikes about the product and potential problems they had dealing with support teams. Sometimes new brands in the industry are the better choice over the Vets. Do your research.

Maybe you start off by buying softphones and slowly purchase desk phones for employees who prefer one. UC applications like Bicom Systems, gloCOM, and gloCOM GO are great for integrating your desk phone with your mobile so you can potentially eliminate your desk phone altogether. But, desk phones are not going anywhere anytime soon. Flexibility is the name of the game these days for companies. Businesses that make it possible for employees to work functionally wherever are going to go farther in the industry. Maybe you offer both, maybe you offer one or the other.

Our ebook will take you through the latest alternatives and complements to the desk phone so you can make an educated decision on how to go forward with your decision. Download it here.

desk-phone-cover-150
If you are having trouble choosing, send us an email at sales@bicomsystems.com. We would be happy to lend our expertise based on your situation.

Fusion Networks Case Study

fusion-networks-blogFusion Networks is a Competitive Local Exchange Carrier (CLEC) based out of New York. The were established in 2014 and have grown drastically since. With this growth came a huge influx in demand for voice-over IP, which is something they didn’t provide at the time.

In order to please their customers and remain competitive, Fusion Networks decided to partner with Bicom Systems to solve their problem. The main reason why Fusion chose Bicom was the flexibility, says Philip Simunek. Bicom’s solutions were easily customizable for their needs. Another key selling point was that Bicom provided “a great feature-set without nickel and diming you for everything.” Bicom’s competitive pricing also helped seal the deal, as Fusion would now have a competitive resale price. Implementation was fairly simple, with no need to halt operations as it was done remotely by simply installing the app onto the local servers.

Ever since adding VoIP to their already well-established set of offerings, Fusion Networks has been able to continue its growth.

Read the full case study

Easy Payments

summer-promo-blog

Unified Communications is a system of integrated communications that enhance business practices. Every business, no matter how big or small should be using VoIP and UCaaS to a certain extent. Since UC is a variety of products that uniformly work together, it’s important to find a product that contains all those features you need, which Bicom has. As for the financing aspect, Bicom Systems is introducing a promotion that allows you to halt your payments until the fall. This means that you defer three (3) months payments for your UC Service. This is the perfect promotion for small businesses as you get to delay payments and adjust your finances.

With the UCaaS market growth at 25-20% per year, you know you are making the right decision.

Read more on what UCaaS is and how it can help you:

http://blog.bicomsystems.com/what-do-we-mean-by-ucaas/

Learn more about the offer:

https://www.bicomsystems.com/uploads/email-campaigns/summer-sale/summer-sale.html  

How to Win More Telecom Sales

telecom salesYou step into the car dealership and look around at all of your options. Red convertibles, little sports cars, all-terrain trucks. In your mind, you’re already flying down the highway, the breeze in your hair, music pouring from the car’s speakers, when the salesperson interrupts your thoughts with his mundane descriptions of the type of rubber in the car’s tires and the new fuel injection system.

When customers buy a car, they want to know how it’s going to feel driving it, not all the little mechanical details. The same idea applies to Unified Communication sales. At Bicom Systems, we’ve learned that in order to win more customers, you must give them an experience, a feeling, not just a description of each component of a phone system.

Start by getting to know your potential customers. Understand their visions, their plans for the future. Ask them about their current expenses and problems and get them to look forward two or three years and tell you what they’d like to change. Get into the mind of the customer.

The next step is to shift the customer’s focus away from the phone system to the bigger picture. Don’t describe the features, describe how those features will change their lives. How they’ll be saving time and energy. How they’ll be making sales left and right. How the system practically runs itself. Bicom Systems products piece together to create a seamless system for customers. We tell customers that our PBXware, TELCOware, and SERVERware combination will free up their time to win more sales while the technical operations go on in the background.

Finally, don’t forget to include a number of applications. Potential customers can find “good phone systems” among your competition. But if you have a “good phone system” with additional applications to make life easier for the customer, that will set you apart from the crowd. Even the most simple application can make all the difference if it is incredibly useful. Bicom Systems offers gloCOM, our Unified Communications desktop and mobile app, as the icing on the cake. gloCOM and our other applications speed up otherwise laborious tasks and give our clients that extra push that they need to sign on.

In short, don’t get lost in the competition by just offering a phone system. Or even a good phone system. Stand out from the rest by offering a lifestyle.

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Telecommuting Benefit 5: Continuity

telecommuting continuityThis is the final post in our series on Effective Telecommuting with gloCOM. Today we’ll discuss our fifth and final benefit of telecommuting: continuity.

Having workers in different geographic locations with a VoIP tool like gloCOM ensures constant and consistent service both within the company and in customer relations.

Different workers in different locations can deal directly with customers or supplier in their area, eliminating issues with time zones or travel. It allows companies to do business locally across the country or the world.

gloCOM also allows employees to work remotely with no warning in the case of being snowed in, staying home sick, or other emergency situations. It opens the door to employees that need a few weeks or months away from the office for whatever reason.

The best part? Customers will be none the wiser. gloCOM replicates your office anywhere in the world so work is not interrupted.

To learn more or get started with gloCOM, visit our website or contact us today!

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