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Customer Experience Bicom Systems

7 Reasons Why Empathy Is the Core of Customer Experience Success

As we are slowly moving towards an experience economy, selling a unique experience to a customer has become imperative for many companies in several...
IT-Partners

IT Partners 2021 Recap

Back in September, the Bicom Systems team joined FONIA, our exclusive product distributor for France, at IT Partners. It was our third time attending...
Persona Development

Return to Work: Prioritizing Persona Development with Poly

This blog post was written in collaboration with Poly.  As business leaders plan for permanent, and often hybrid, workplace options for their employees moving forward,...

The Hybrid Working Model

How are we going to make this hybrid work thing work? For starters, you need to establish what type of hybrid work model your...
IT Partners and Enterprise Connect

Bicom Systems Gets Back to Business

It’s been a long time since we touched down at a trade show. Just like many of you, thanks to COVID-19, our international travel...
[Blog]-How-Does-Status-Page-Work

How Does Status Page Work?

The Bicom Systems Status Page is officially up and running (woo-hoo!) If you are thinking, “Ah, did I miss something? What is the Bicom...
The Idea Behind Status Page

The Idea Behind…Status Page

“How long is this going to take?” A question we always get when there is unexpected downtime or maintenance needed on our infrastructure. And the...

Bicom Systems makes the List of Most Influential Brands in Unified...

Onalytica, an influencer marketing software company, recently included Bicom Systems in their “Top 20 Influential Companies in the World in the Field of Unified...
[Blog] PreSales

The Importance of PreSales

PreSales is precisely how it sounds. The “pre” to the sale. The actions and proceedings of what happens before the sale. Some often think...