Opus Codec. VoIP’s New Best Friend.

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Opus Codec.

No, it’s not a spell like hocus pocus. It is actually something you use everyday! To best explain it in layman’s terms, let’s start with some definitions.

Codec: a device or computer program used to encode or decode a digital data stream or signal. (digital signal / language)
Audio Codec: also known as a ‘sound codec’ is a codec that encodes or decodes audio.
Opus: an audio coding format

Now that we have the definitions, lets tie them together in an example.

When you go on YouTube and watch a video, Codec is working behind the scenes. If you do not have a strong internet connection, YouTube is going to deliver your video in the best possible quality. The graphic display resolution will depend on what your internet connection can handle. However, the quality of the audio will not be affected. Even though you have a low quality resolution video, you will still have good quality audio. The worse the internet connection, the smaller the codec needed.

YouTube engages with your internet capabilities and chooses the best resolution for you. Audio quality is a little bit different. Desk phones communicate with different codecs and Opus is an audio codec for phones. Opus Codec is capable of handling a wide range of audio applications like VoIP and video conferencing.

Another example to explain how Opus Codec works:

Say you are in a hotel. Often, the wifi in a hotel is slow, unstable or has a weak signal because so many consumers are sharing it. You are grasping for a good connection to make a phone call through your VoIP phone or UC application. Opus Codec is able to optimize the audio codec with the given bandwidth to provide the best call experience possible with the resources you have.

Sometimes audio on a mobile device is good and then bad and then the call drops. Opus is smart and does what YouTube does and adjusts the audio quality instead of dropping the call. It automatically adjusts based on the network, service range and other factors affecting the connection.

Another example would be talking on Bluetooth in a car. If you are driving at a fast speed, if it is raining or windy outside, or if there are other outside noises affecting your ability to hear, your Bluetooth will adjust the audio for you. Opus will help when you’re driving and will shift from one tower to another to ensure the best quality of your network connection. It will change minute by minute, without you knowing, and will adapt to give you the best possible quality for your current situation. Unfortunately, it can’t help with back seat drivers.

Opus Codec is very smart and adaptive to what your internet’s capabilities are. It gives you the best possible outcome for what you are capable of. This automatic adjustment is something that often goes unnoticed or taken for granted.

Although the concept is relatively new for the telecommunication industry, Opus Codec is a feature found in Bicom Systems PBXware and gloCOM version 5.2. Bicom Systems seeks to provide the best products for our customers. Poor audio quality is not considered ‘the best’.

To learn more about PBXware and gloCOM visit our website or contacts our sales team at sales@bicomsystems.com.

How One Service Provider is Saving Time and Reaching More Customers with Bicom Systems Cloud & UC Solutions

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Robin Damen, the founder of Virtual Computing, has a similar story that we all have heard before. Robin founded Virtual Computing, an ICT service provider company for small to medium-sized businesses, back in 2006. The timing of his company launch aligned perfectly with the growth in the tech and communications industry. Virtual Computing soon had to partner with support and resources outside of their company. Robin found his relationship with 3CX, a PBX vendor, to be great at first. But, that soon took a turn once he found out that “3CX was not cooperating with customers anymore”. After realizing the other negative aspects with his vendor, he knew he had to seek out new options.

Bicom Systems came as a recommendation to Robin by one of his existing customers. After having a testing phase with PBXware, Virtual Computing signed on with Bicom Systems. Robin loved the user-friendly system, the simplicity of the format and the scalability that PBXware Multi-Tenant offered him and his company.

Learn how Robin plans to stay ahead of trends in 2019, saves time, meets his budget, boosts customer loyalty and so much more here.

What is a ‘Real’ Multi-Tenant Solution

My Post (2)In today’s market, a real Multi-Tenant solution is capable of handling multiple customers (tenants) on a single server. A multi-tenant solution will be most competitive if it is a hosted model. This is because the actual software your customer will be using is not the ‘tenant’, but their server is.

A Multi-Tenant solution shares the same resources with all of its tenants. For both resellers and customers, there are many benefits when implementing a multi-tenant function. To learn the benefits of a multi-tenant solution, read our previous blog post on ‘The Benefits of Multi-Tenancy for Resellers & Users’.

Aside from being available in the cloud, we compiled a list of things that your Multi Tenant should have to be a ‘real’ or ‘true’ Multi-Tenant Solution.

Price
The software development and maintenance costs are shared with a Multi-Tenant solution. By sharing the same single server for multiple customers, you are using fewer resources. The reseller is significantly cutting costs and these savings can decrease customers operating costs.

Scalability
When upgrades and new versions are released, it is easier to manage these updates with customers on a hosted Multi-Tenant solution. The reseller has the ability to release the updates more easily through the cloud, instead of installing new hardware. This saves time and money for both the reseller and the customer because time is not wasted traveling to the customer, installing the physical hardware or having to stop operations during the update. The reseller only has to release the update once and all tenants will receive it.

Diversity
Hosted Multi-Tenant solutions allow resellers to expand their target market. Everything can be managed online and they no longer have to visit their many customers to set up the servers. Hosted Multi-tenant solutions are more affordable than a single-tenant solution and this attracts different customers with different budgets. Multi-Tenant also allows you to have a variety of different size customers.

Some PBX and Unified Communications Features

  • CRM Application Integration
  • Screen Sharing
  • Call Rating
  • Hot Desking
  • Customization
  • Compatible with most IP Phones
  • Call Recording

Most companies offer hosted and on-premise solutions for their PBX products. Both options have their pros and cons and it ultimately comes down to the needs of the company. Hosted solutions have several more advantages and features than on-premise. To learn more about the features of Hosted Telephony, read this previous blog post.

As a reseller, do not let service providers trick you. If your Multi-Tenant solution does not offer competitive pricing, ease of scalability, ability to reach a diverse market or the features mentioned in this post you do not have today’s latest Multi-Tenant solution.

Bicom Systems PBXware Multi-Tenant edition is our most popular product! Our Multi-Tenant edition enables you to increase efficiency in the workplace and transform the way you conduct business in the same way the Business and Call Center Editions do. To learn more about Bicom Systems Multi-Tenant solution have a peek at our product overview brochure or email us at sales@bicomsystems.com.

Did you know about our Cyber Monday Sale?
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Cyber Monday Sale!

Lines. Crowds. Rushing. Waiting. The occasional fight. Welcome to the joys of Black Friday. All things that can be avoided with Cyber Monday!

The official definition (as per the Dictionary) of Cyber Monday is:
Cy·ber Mon·day
noun
1. the Monday following Thanksgiving, promoted by online retailers as a day for exceptional bargains.

And that is exactly what we are doing. Giving you an exceptional bargain! This year for Cyber Monday, Bicom Systems is offering a ‘Buy One Get One FREE’  sale for our PBXware extension subscriptions.

This offer is good for up to 500 extensions. So if you buy 50 extensions we will give you 50. If you buy 100, we will give you 100. If you buy 500 we will give you 500!

If you were still thinking of getting our PBXware, now would be a perfect time. This deal is valid for not only new but existing customers too. Want to learn more about this sale? Click here.

The best part is, you do not have to wait until Monday. We launched our sale early just for you! From now until November 26 at 11:59 pm EST you can take part in this huge sale.

So, what are you waiting for? Email us now at sales@bicomsystems.com with the subject line ‘Cyber Monday’ to place your order!

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Top Features You Should Look for in Hosted Telephony

Top Features You Should Look for in Hosted Telephony

Hosted Telephony, also known as Cloud telephony or hosted VoIP, is where the provider hosts and manages the business phone system in a private data center. It gives the re-seller access to lower costs, free IP calling, and features like voicemail to email, on-hold music, call parking etc.

A private branch exchange (PBX) is a private telephone network within a company or organization. Hosted Telephony is run on a PBX and can be used over a Public Switched Telephone Network (PSTN), over the Internet (Hosted IP PBX via Internet Telephony also known as VOIP), or both.

There are many benefits to having hosted customers rather than on-premise ones. When a company chooses the hosted deployment, they are relieved of the burden of purchasing and maintaining the hardware.

The future is in Hosted – let’s explore the Top Features You Should Look for in Hosted Telephony:

Women using a smartphone in the display and technology advances in stores. Take your screen to put on advertising.

Time
By switching to Hosted Telephony, you and your customers are ultimately saving a great deal of time.

How Do You Ask?
With Hosted Telephony, desktop and mobile communication apps make it possible to work from anywhere with internet. Your customers will love that when they aren’t in the office they won’t be unavailable or miss calls. But – unified communications mean so much more than just staying in contact.

You are also going to save time with installation. Installation can be done remotely in a matter of days or even hours. There is no hardware to install or set up and no physical problems that could arise. It all can be installed by clicks of your keyboard and mouse.

Customization
You can customize! Some companies who offer hosted telephony offer customization. The customization makes it easier for your customers to add/remove features at any point. Maybe they want to start out with the basics and get their feet wet. Then after experiencing rapid growth, they are ready to go all in. This feature is also possible with the click of a few buttons.

By offering customization, you can meet more customer requirements with less hassle and customers get what they want, when they want it, how they want it. This moves us into our next topic.

Expanding Your Target Market
By offering different features and customization packages you can reach an array of different types of customers. If you have hosted, you can gain different customers who have different budgets. It allows them to pick the features they want without taking a hit to their wallets. It is a win for them and you.

Month-to-Month Hosted Partnerships
Unified Communications as a Service (UCaaS) is the key to your company’s profit, growth, and sustainability. Vendors who sell on-premise software sell to their customers one time. Although it is a big one-time check, they are back to square one looking for more customers. If you offer hosted to your customers, you will still receive ‘one-time’ checks and they will be smaller, BUT they will come every month! This long-term commitment from customers will result in continuance profit for your business.

Not to mention the relationship you will build from a month to month hosted partnership. Your company will help its customers grow by supporting and working with them and you will grow with them offering upgrades, add-ons, etc. If you give your customer all the pieces they need to be successful, like staying innovative, offering updates and being supportive they will stick with you for the long haul. Your customer’s commitment to your company will guarantee financial security for your bottom line.

Ultimately, Hosted Telephony is just more convenient. By switching to Hosted, it removes the burden of IT maintenance and extra support from your customer. You don’t have to purchase any servers, it frees up physical space and gives you and your customers a piece of mind that in an emergency they are protected.

Bicom Systems product PBXware is an example of a product that has all these features and more. PBXware was the world’s first and is the most mature Open Standards Turnkey Telephony Platform. If you want to learn more about Hosted Telephony, download our book on ‘7 Reasons You and Your Customers Should Switch to Hosted’.

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If you want to learn more about Bicom Systems, visit our website or email us at: sales@bicomsystems.com.