5 VoIP Trends in 2017

2017 is officially here and it is going to be a great year for telecommunications. Let’s start off the year with 5 VoIP trends for 2017 from VoIP-News:

voip

1. Mobile VoIP – According to VoIP-News, there will be more than 1 billion mobile VoIP users by the end of 2017. How many of your customers will be joining that number? Bicom Systems released gloCOM GO, our Unified Communications mobile app last year – check it out today!

2. Security – VoIP security has become a growing concern in recent years, and Forbes names it as one of the top three concerns for businesses in 2017. To start protecting yourself and your customers, download our free PDF: VoIP Security: The Risks and How To Prevent Them

3. Integration – Sure to be a buzzword in 2017, “integration” refers to the ability to incorporate other business services into a VoIP solution. This is at the heart of Unified Communications and Bicom System’s suite of VoIP software. Visit our products page to learn more.

4. 5G – While less directly relevant to our products and services, the potential emergence of 5G in 2017 will only contribute to the growth of mobility in the workplace. Our gloCOM GO mobile app shifts seamlessly between WiFi and 4G and we greatly anticipate the speed of 5G.

5. Network Strain – Ending on a more concerning note, experts predict a network strain in the coming year. We believe this possibility is all the more reason to partner with an innovative, customer-focused company that is constantly researching and improving. Join us today and gain an experienced Account Manager that will navigate with you in whatever 2017 may bring!

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5 Benefits of The Cloud

cloudWith each new technological advance, the cloud becomes bigger and better. Here are just five of its many benefits:

1. Scalability – Our favorite advantage of the Cloud is how it facilitates growth. Whether scaling up or down, the Cloud makes it quick and easy to add and remove extensions from anywhere with Internet.

2. Costs – As with most modern technology, the Cloud decreases up-front and long-term costs. From no hardware investments to low maintenance costs, the Cloud is budget-friendly.

3. Disaster recovery – Because all data is stored virtually and off-site, disaster recovery is essentially seamless. Physical or hardware problems will not affect service or data.

4. Mobility – The Cloud is highly flexible and available anywhere with an Internet connection. Mobile apps like gloCOM GO can put your entire telephony solution in the palm of your hand.

5. Productivity – Finally, the Cloud caters to efficiency by making telephony streamlined and simple. Users can focus on customers and sales without giving a second’s thought to the telephony solution.

Learn more about a real Cloud solution on our website.

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Why Your Business Should Go Mobile Now

business mobileIt is hard to believe that businesses without mobility still exist in the age of smartphones. If you still need persuading that mobility is right for your business, this article is for you.

1. Customer Connection

The first reason to go mobile is that your customers are already mobile. It is rare to find an individual without a smartphone nowadays; more than likely your customers are already mobile and would expect you to be too. This may mean a mobile-friendly website, a smartphone app, or a cell phone contact number. It probably means all three and more! Meeting your customers where they are at is a timeless rule.

2. Employee Connection

Similarly, your employees are probably mobile too. Bringing mobility to work will make employees more available, connected, and motivated.

3. Global and Local Presence

While global and local presences are opposites, both can be achieved with mobility. A mobile phone gives you a local number and more personal feel right at home, but also connects you instantly and seamlessly to partners or employees across the world.

4. Productivity

Mobility adds one more option (or maybe many more!) for communication and collaboration. Employees will be more productive with a mobile option, particularly when on the road or at home.

5. Competitors

If your competitors are not already mobile, they will be soon. Mobility is just one more advantage to have, especially as it becomes an expectation of customers. Do not wait too long and miss the mobility boat – the cost could be high.

gloCOM GO is a unified communications mobile app for businesses. Learn more about its features and values or contact us today!

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5 Reasons to Choose Bicom Systems

benefits of bicomAt the risk of ‘tooting our own horn’, we jotted down some recent comments made by partners that chose Bicom Systems over our competitors. We hope these will help other telecoms stuck in the decision-making process.

1. Integrated Billing Software

A key part of our unified communications suite is TELCOware, our provisioning platform. Our partners report that no one else integrates billing into their telephony platform despite the clear benefits. This frees users from doing complicated billing procedures themselves or hiring a third party. Learn more about our Billing Software.

2. Simple, Effective Interface

Over the years we have seen many partners express relief when first viewing our simple, yet effective PBX interface. Our GUI is user-friendly and lets you focus your time and concentration on what matters most to you. Best of all, we work to improve the interface in each new release.

3. Mobile App

While most of our competitors do now offer VoIP mobile applications, we hear that none compare to gloCOM GO. And it is no surprise after the weeks and months dedicated to perfecting the application that ties together all of our other unified communications products. Learn more about our Mobile VoIP App.

4. More features

Our PBX feature-set has been carefully developed to give our partners the highest value possible. We have listened to customer requests and attempted to provide features both for their internal use and for the development of a higher valued end product.

5. Affordability

One of the complaints we get the most is our lack of pricing on our website, but those that take the time to speak with an Account Manager find our pricing structure more than satisfying. Unlike competitors with set-in-stone prices, we work on an individual basis to create a solution that matches the needs and budget of each partner.

If you are trying to choose a PBX system we’d love to chat with you. Contact us now or browse our products.

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4 Ways Voice is Still Better than Video

voice callWhile video calling is gaining traction in the world of VoIP, voice calling is still the best choice in most business circumstances.

What makes voice better than video?

1 – Voice Eliminates Distractions

Traditional voice calls appeal to just one sense (hearing) and allow both parties to focus on simply listening to a voice. Video calling, on the other than, brings in a whole other sense (sight) and opens the door to distractions. For example, delays between the sound and image will distract the viewer and slow down communication. Video also brings in other factors such as clothing, expressions, or things in the background that distract and detract from the speaker.

2 – Voice Has Lesser Requirements

Video calling necessitates more hardware and a better network than voice calling. Aside from needing a camera and device that processes sound and video, video calling uses more bandwidth. Most VoIP voice calls use 8 to 24 Kbps while video calls can use from 128 Kbps to over 1 Mbps. Video calls have other consequences to equipment such as lower battery life.

3 – Voice is Easier to Setup

Whether VoIP or PSTN, voice is easier and quicker to setup than video calling.

4 – Voice is More Compatible

VoIP Voice calls are almost always automatically compatible between different parties, offices, and even parts of the world. Different software and/or hardware work together seamlessly. Video, on the other hand, results in endless compatibility issues. Both parties must be using the same video tool on the same type of device to ensure an easy connection and optimal quality.

For a Unified Communications Voice application, check out gloCOM.