What is a ‘Real’ Multi-Tenant Solution

My Post (2)In today’s market, a real Multi-Tenant solution is capable of handling multiple customers (tenants) on a single server. A multi-tenant solution will be most competitive if it is a hosted model. This is because the actual software your customer will be using is not the ‘tenant’, but their server is.

A Multi-Tenant solution shares the same resources with all of its tenants. For both resellers and customers, there are many benefits when implementing a multi-tenant function. To learn the benefits of a multi-tenant solution, read our previous blog post on ‘The Benefits of Multi-Tenancy for Resellers & Users’.

Aside from being available in the cloud, we compiled a list of things that your Multi Tenant should have to be a ‘real’ or ‘true’ Multi-Tenant Solution.

Price
The software development and maintenance costs are shared with a Multi-Tenant solution. By sharing the same single server for multiple customers, you are using fewer resources. The reseller is significantly cutting costs and these savings can decrease customers operating costs.

Scalability
When upgrades and new versions are released, it is easier to manage these updates with customers on a hosted Multi-Tenant solution. The reseller has the ability to release the updates more easily through the cloud, instead of installing new hardware. This saves time and money for both the reseller and the customer because time is not wasted traveling to the customer, installing the physical hardware or having to stop operations during the update. The reseller only has to release the update once and all tenants will receive it.

Diversity
Hosted Multi-Tenant solutions allow resellers to expand their target market. Everything can be managed online and they no longer have to visit their many customers to set up the servers. Hosted Multi-tenant solutions are more affordable than a single-tenant solution and this attracts different customers with different budgets. Multi-Tenant also allows you to have a variety of different size customers.

Some PBX and Unified Communications Features

  • CRM Application Integration
  • Screen Sharing
  • Call Rating
  • Hot Desking
  • Customization
  • Compatible with most IP Phones
  • Call Recording

Most companies offer hosted and on-premise solutions for their PBX products. Both options have their pros and cons and it ultimately comes down to the needs of the company. Hosted solutions have several more advantages and features than on-premise. To learn more about the features of Hosted Telephony, read this previous blog post.

As a reseller, do not let service providers trick you. If your Multi-Tenant solution does not offer competitive pricing, ease of scalability, ability to reach a diverse market or the features mentioned in this post you do not have today’s latest Multi-Tenant solution.

Bicom Systems PBXware Multi-Tenant edition is our most popular product! Our Multi-Tenant edition enables you to increase efficiency in the workplace and transform the way you conduct business in the same way the Business and Call Center Editions do. To learn more about Bicom Systems Multi-Tenant solution have a peek at our product overview brochure or email us at sales@bicomsystems.com.

Did you know about our Cyber Monday Sale?
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Cyber Monday Sale!

Lines. Crowds. Rushing. Waiting. The occasional fight. Welcome to the joys of Black Friday. All things that can be avoided with Cyber Monday!

The official definition (as per the Dictionary) of Cyber Monday is:
Cy·ber Mon·day
noun
1. the Monday following Thanksgiving, promoted by online retailers as a day for exceptional bargains.

And that is exactly what we are doing. Giving you an exceptional bargain! This year for Cyber Monday, Bicom Systems is offering a ‘Buy One Get One FREE’  sale for our PBXware extension subscriptions.

This offer is good for up to 500 extensions. So if you buy 50 extensions we will give you 50. If you buy 100, we will give you 100. If you buy 500 we will give you 500!

If you were still thinking of getting our PBXware, now would be a perfect time. This deal is valid for not only new but existing customers too. Want to learn more about this sale? Click here.

The best part is, you do not have to wait until Monday. We launched our sale early just for you! From now until November 26 at 11:59 pm EST you can take part in this huge sale.

So, what are you waiting for? Email us now at sales@bicomsystems.com with the subject line ‘Cyber Monday’ to place your order!

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Don’t Play Jenga with Your Customers and Profits

multi-tenantDo you remember the game Jenga? Popular in the 80s and 90s, kids everywhere tried to keep their hands steady as they gently slid blocks out of a teetering tower and continued building upwards until it all fell down. Hmm, sounds familiar in more way than one.

It is starting to come up with more frequency: customers dedicating a VM for each of their FreePBX instances per customer, trying desperately to attain some form of multi-tenant or multi-office PBX. Sure, it works at first and seems a simple and easy solution. But as you add more and more customers, it begins chewing up more and more IPs. Eventually you have a mile long list list of logins and IPs for each system and customer. One wrong move and your Jenga tower will crumble.

With the inevitable collapse comes the nightmare of migrating all of your customers and settings to a new platform. Just what you were trying to avoid, right?

The good news is that bona fide multi-tenant solutions do exist. With the right solution, you can build from the ground up on a firm foundation instead of playing Jenga with your customers and profits. For example, Bicom Systems offers both rented and hosted multi-tenant PBX solutions that support rapid and sustainable growth.

To learn more, contact us or visit our website today!

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Is VoIP driving business away from you?

voipOver the years I have noticed that more and more of our new customers are no longer VoIP Entrepreneurs wanting to join the telephony provider venture. Seems like the more VoIP becomes the present and defines the future of communications, the more industries it touches.

These days, any business that provides IT industry related services is somehow related to, or forced to be related to, the communications infrastructure of their customers. Even better if the customer has some knowledge or is at least aware of the unified communications experience.  

Industries like Internet service provides, cable services, and/or fiber providers have already joined, are planning to join, or at least know the future is to integrate in order to gain and retain customers. To mention a few of the most common that will ring my desk, I should start with hosted service providers. Either hardware, software, or a mix of the two, is something that, sooner or later, VoIP has to become an integrated part of. Either a multi-tenant platform like ours in order to centralize all hosted PBXs, or separate Call Center/Custom environments, this is something that, along with other value-added features, a hosted service provider will get asked for pretty often.  

Other industries, less related to network services or hosted services like IT Managed Services, will encounter themselves one way or another supporting an IP Phone, a local PBX, or a PBX hosted by someone else. They will notice the additional revenue and increased customer retention will come as soon as they can also take care of the telephony needs. 

Many of my customers will often express how VoIP service may be just one service out of many, and maybe not the one that bring the most revenue in from customers. But VoIP is an essential piece of the relationship since it is the part that allows their customers to unify their communications, in addition to the suite of services it provides.

This article is a ‘heads up’ to all those out there that think VoIP services ‘could be’. Soon VoIP will be a ‘major’ part of any one proposal because it will become part of the request. The end-user likes to feel a level of unification that provides them the security that a single provider can serve, understand, and support all their technology components.

VoIP is so flexible that anyone that has a customer base and provides any type of service, even non-technology, could find a way to integrate it into their suite of services with a huge value and even bigger retaining element. Make it drive business towards you, not away from you. At this very moment deals are been turned down because the competitor shows a unified set of services with telephony, or impressed the customer with an additional service made possible by VoIP. 

Just because everyone related is getting involved does not mean that it is easy. We still hear horror stories. Even that the voice quality is not working out, loss of RTP, but less. More and more it’s ‘how do I?’ Whether CRM integration or producing better reporting and so control of daily lives.

If you would like to explore your options, whether you are related to technology services or not, Bicom Systems would be happy to assist with whatever ideas you may have. We have not seen it all yet, but with the many we have worked with already, I’m sure you are at the right place for finding a solution. Our IPPBX PBXware comes in a Single Tenant Business Edition, Multi-Tenant Edition, and Call Center Edition, and the mix of all of them is as customizable and flexible as it comes.

Benefits of Multi-Tenant Architecture

multi-tenant architectureThere is no doubt that many, maybe even most, businesses are moving to the cloud. But the decision to move to the cloud is not the final choice to be made; companies must choose a type of architecture – multi-tenant or dedicated.

To understand the difference between the two, we can compare them to housing. A dedicated solution is like a home that you own – the whole thing is yours and yours alone. But a multi-tenant solution is like an apartment building that you rent a part of while the rest of the structure is shared.

Of course either scenario has its benefits and drawbacks. But multi-tenant architecture has many benefits that can be marketed to your customers.

First, the cost of multi-tenant is less than dedicated. From the up-front investment to the upkeep to the IT expertise needed, multi-tenant is a better option for companies with a small budget or interest in cost-effectiveness.

Second, multi-tenant is a more flexible solution. It is easily scalable and the owner can quickly and easily add features, do updates, or enhance service for all tenants.

Multi-tenant solutions are particularly appealing to start-ups that will appreciate the price and the built-in support system.

PBXware comes in a Multi-Tenant PBX edition that will offer all of this and more to your customers. Learn more on our Multi-Tenant page or contact us today.

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