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Take Back Your Time With Multi-Tenant PBX

Once upon a time, a telecom start-up chose the least expensive PBX system and began to build. As the hard work began to pay...

What is a PBX System?

A PBX System (Private Branch Exchange System) is a telephony solution that connects internal users to one another and to an outside PSTN telephone line....

How to Increase Call Center Productivity & Efficiency

PBX Call Center Software The goal of any call center is to handle the maximum call volume as efficiently as possible. This means answering and...

3 Benefits of Hosted VoIP for Call Centers

We have discussed the benefits of hosted VoIP before, but today we want to focus specifically on the benefits of the cloud for Call...

Thirdlane vs PBXware, Part 1 : Limitations

It is always with caution that one should speak of competitors and their products when clearly they are better able to do so themselves....

Conference Calls

If you haven't seen the "Conference Call in Real Life" video yet, watch it now. It will have you laughing and nodding in agreement...

Softphone or Mobile – A Third Option

VoIP News brings up an interesting quandary for businesses: softphones or mobile phones? They discuss the benefits and drawbacks of each option: Everyone already has a mobile...

4 Ways to Use Presence

If you have a Unified Communications software you have probably used Presence at least a few times to indicate if you are busy or...

7 Collaboration Tools You Should Be Using

One of the most valuable features of Unified Communications is increased collaboration. A plethora of UC tools make collaboration possible outside the confines of...