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5 VoIP Trends in 2017

2017 is officially here and it is going to be a great year for telecommunications. Let's start off the year with 5 VoIP trends for...

How to Win More Telecom Sales

You step into the car dealership and look around at all of your options. Red convertibles, little sports cars, all-terrain trucks. In your mind,...

What is the Difference Between a Session Border Controller and a...

We often find that our customers have a misconception of Session Border Controllers (SBC). Customers that request a SBC often times need a SIP Proxy rather...

3 Ways UC Increases Call Resolution Rates in Call Centers

We have talked about Hosted VoIP in call centers as well as PBX Call Center software, but today is specifically about Unified Communications. What is the general...

3 Ways PBX Call Center Software Improves the Customer Experience

The title says three ways to improve customer experience, but we all know there is really only one way to do that - by...

VoIP vs IP PBX

VoIP and IP PBX are terms that we use all the time, but despite similarities, they are not interchangeable. VoIP has evolved to be...

Benefits of Multi-Tenant Architecture

There is no doubt that many, maybe even most, businesses are moving to the cloud. But the decision to move to the cloud is...

Effective Telecommuting with gloCOM

While telecommuting has existed for years and years, it has never been as effective and productive as it is today thanks to VoIP and Unified Communications. With...

What is IVR?

Going back to the basics – what exactly is IVR? IVR stands for Interactive Voice Response and describes the technology that lets humans communicate with...