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VoIP vs IP PBX

VoIP and IP PBX are terms that we use all the time, but despite similarities, they are not interchangeable. VoIP has evolved to be...

Benefits of Multi-Tenant Architecture

There is no doubt that many, maybe even most, businesses are moving to the cloud. But the decision to move to the cloud is...

Effective Telecommuting with gloCOM

While telecommuting has existed for years and years, it has never been as effective and productive as it is today thanks to VoIP and Unified Communications. With...

What is IVR?

Going back to the basics – what exactly is IVR? IVR stands for Interactive Voice Response and describes the technology that lets humans communicate with...

How to Choose Billing Software

Telecoms with good billing software save time, experience less stress, and have more satisfied customers. So what should you look for in billing software? To...

PBX for Small Business

One of my favorite things about modern communications technology is the way it levels the playing field. In the past, small businesses had a constant...

3 Trends in Call Center Technology

Call Centers that are thriving in 2016 pay attention to new trends and embrace new technology. In a world where innovation is happening every...

Delta Air Lines Cancellations and Dual Site Redundancy

You have probably heard about the Delta Air Lines flight cancellations; some of you have probably even been affected by it. Now at about...

Hosted PBX vs On-Site PBX

The Hosted PBX vs On-Premise PBX debate is a recurring theme on this blog, so when we saw an elaborate infographic on just that...