How One Service Provider is Saving Time and Reaching More Customers with Bicom Systems Cloud & UC Solutions

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Robin Damen, the founder of Virtual Computing, has a similar story that we all have heard before. Robin founded Virtual Computing, an ICT service provider company for small to medium-sized businesses, back in 2006. The timing of his company launch aligned perfectly with the growth in the tech and communications industry. Virtual Computing soon had to partner with support and resources outside of their company. Robin found his relationship with 3CX, a PBX vendor, to be great at first. But, that soon took a turn once he found out that “3CX was not cooperating with customers anymore”. After realizing the other negative aspects with his vendor, he knew he had to seek out new options.

Bicom Systems came as a recommendation to Robin by one of his existing customers. After having a testing phase with PBXware, Virtual Computing signed on with Bicom Systems. Robin loved the user-friendly system, the simplicity of the format and the scalability that PBXware Multi-Tenant offered him and his company.

Learn how Robin plans to stay ahead of trends in 2019, saves time, meets his budget, boosts customer loyalty and so much more here.

What is a ‘Real’ Multi-Tenant Solution

My Post (2)In today’s market, a real Multi-Tenant solution is capable of handling multiple customers (tenants) on a single server. A multi-tenant solution will be most competitive if it is a hosted model. This is because the actual software your customer will be using is not the ‘tenant’, but their server is.

A Multi-Tenant solution shares the same resources with all of its tenants. For both resellers and customers, there are many benefits when implementing a multi-tenant function. To learn the benefits of a multi-tenant solution, read our previous blog post on ‘The Benefits of Multi-Tenancy for Resellers & Users’.

Aside from being available in the cloud, we compiled a list of things that your Multi Tenant should have to be a ‘real’ or ‘true’ Multi-Tenant Solution.

Price
The software development and maintenance costs are shared with a Multi-Tenant solution. By sharing the same single server for multiple customers, you are using fewer resources. The reseller is significantly cutting costs and these savings can decrease customers operating costs.

Scalability
When upgrades and new versions are released, it is easier to manage these updates with customers on a hosted Multi-Tenant solution. The reseller has the ability to release the updates more easily through the cloud, instead of installing new hardware. This saves time and money for both the reseller and the customer because time is not wasted traveling to the customer, installing the physical hardware or having to stop operations during the update. The reseller only has to release the update once and all tenants will receive it.

Diversity
Hosted Multi-Tenant solutions allow resellers to expand their target market. Everything can be managed online and they no longer have to visit their many customers to set up the servers. Hosted Multi-tenant solutions are more affordable than a single-tenant solution and this attracts different customers with different budgets. Multi-Tenant also allows you to have a variety of different size customers.

Some PBX and Unified Communications Features

  • CRM Application Integration
  • Screen Sharing
  • Call Rating
  • Hot Desking
  • Customization
  • Compatible with most IP Phones
  • Call Recording

Most companies offer hosted and on-premise solutions for their PBX products. Both options have their pros and cons and it ultimately comes down to the needs of the company. Hosted solutions have several more advantages and features than on-premise. To learn more about the features of Hosted Telephony, read this previous blog post.

As a reseller, do not let service providers trick you. If your Multi-Tenant solution does not offer competitive pricing, ease of scalability, ability to reach a diverse market or the features mentioned in this post you do not have today’s latest Multi-Tenant solution.

Bicom Systems PBXware Multi-Tenant edition is our most popular product! Our Multi-Tenant edition enables you to increase efficiency in the workplace and transform the way you conduct business in the same way the Business and Call Center Editions do. To learn more about Bicom Systems Multi-Tenant solution have a peek at our product overview brochure or email us at sales@bicomsystems.com.

Did you know about our Cyber Monday Sale?
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Cyber Monday Sale!

Lines. Crowds. Rushing. Waiting. The occasional fight. Welcome to the joys of Black Friday. All things that can be avoided with Cyber Monday!

The official definition (as per the Dictionary) of Cyber Monday is:
Cy·ber Mon·day
noun
1. the Monday following Thanksgiving, promoted by online retailers as a day for exceptional bargains.

And that is exactly what we are doing. Giving you an exceptional bargain! This year for Cyber Monday, Bicom Systems is offering a ‘Buy One Get One FREE’  sale for our PBXware extension subscriptions.

This offer is good for up to 500 extensions. So if you buy 50 extensions we will give you 50. If you buy 100, we will give you 100. If you buy 500 we will give you 500!

If you were still thinking of getting our PBXware, now would be a perfect time. This deal is valid for not only new but existing customers too. Want to learn more about this sale? Click here.

The best part is, you do not have to wait until Monday. We launched our sale early just for you! From now until November 26 at 11:59 pm EST you can take part in this huge sale.

So, what are you waiting for? Email us now at sales@bicomsystems.com with the subject line ‘Cyber Monday’ to place your order!

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Needed Hardware for 2600 Extensions

Hardware compatability

Requirements for the project are to find a possible server configuration that should be able to cope with 2600 extensions usage. We must take into account that each extension will use gloCOM and have a deskphone as well.

Since time was a limited resource and the fastest server that we had was the HP DL360 G7, we decided to use that server as a quick testing scenario where we would try to come as close as possible to the technical setup needed for the project. Once we had the minimum needed result numbers, we could now compare to some use cases with our servers and the performance of servers that are new on the market.

G7 specs are as follows:

  • CPU: 2x Intel(R) Xeon(R) CPU L5630 @ 2.13GHz (4 core/8 threads)
  • RAM: 24GB DDR3
  • DISKS: Combined 500GB of space SAS drives
  • OS: Serverware 3.0 with 1 PBXware 5 VPS instance

This server managed to run approximately 750 extensions with a  total of 230 calls, 750 gloCOM connections, 15 SIP registrations per second, and 375 OPTION packets per second. This was all done on one VPS.

Bicom Systems has a production server with about 3700 extensions split between 24 VPSs with maximum number of extensions per VPS at 750. Keeping in mind this server is running older versions of Serverware and PBXware, with much less features than our newly available versions. The configuration of said server is:

  • CPU: 1x Xeon D-1541 with 8 cores
  • RAM: 32GB
  • DISK: 1x 1.6TB SSD
  • OS: Serverware 1.9 with 24 PBXware 4 instances

Now, taking into account the new Xeon CPUs, which perform much better than servers such as the G9 and G10, we came to a possible configuration that will satisfy project needs:

  • CPU: 2x Xeon E5 with 8 cores each
  • RAM: 32GB DDR4
  • Disks: if we consider recording considering you do not go under 1TB, the number of disks would depend on the type of Serverware. We would also recommend a solution with call recordings being stored on a Hard Disk Drive (HDD), while the system and all else that accompanies it be stored on a Solid-State Drive (SSD).

One thing that needs to be mentioned is that we can’t be sure if all of 2600 extensions would be able to coexist on a single PBXware VPS, so it is recommended to start out with one VPS and if you run into issues, split them into other VPSs. This should resolve those issues.

For more information, visit our wiki

Creator Bio:

Eldar Avdic,

UADs & Appliances Manager and Developer. Maintains Bicom Systems’ UAD support and keeping appliances up to date.

Dino Mesic,

UADs & Appliances Engineer and Developer. Develops support for UADs, maintain technical documentation and test new UADs and appliances.

Is VoIP driving business away from you?

voipOver the years I have noticed that more and more of our new customers are no longer VoIP Entrepreneurs wanting to join the telephony provider venture. Seems like the more VoIP becomes the present and defines the future of communications, the more industries it touches.

These days, any business that provides IT industry related services is somehow related to, or forced to be related to, the communications infrastructure of their customers. Even better if the customer has some knowledge or is at least aware of the unified communications experience.  

Industries like Internet service provides, cable services, and/or fiber providers have already joined, are planning to join, or at least know the future is to integrate in order to gain and retain customers. To mention a few of the most common that will ring my desk, I should start with hosted service providers. Either hardware, software, or a mix of the two, is something that, sooner or later, VoIP has to become an integrated part of. Either a multi-tenant platform like ours in order to centralize all hosted PBXs, or separate Call Center/Custom environments, this is something that, along with other value-added features, a hosted service provider will get asked for pretty often.  

Other industries, less related to network services or hosted services like IT Managed Services, will encounter themselves one way or another supporting an IP Phone, a local PBX, or a PBX hosted by someone else. They will notice the additional revenue and increased customer retention will come as soon as they can also take care of the telephony needs. 

Many of my customers will often express how VoIP service may be just one service out of many, and maybe not the one that bring the most revenue in from customers. But VoIP is an essential piece of the relationship since it is the part that allows their customers to unify their communications, in addition to the suite of services it provides.

This article is a ‘heads up’ to all those out there that think VoIP services ‘could be’. Soon VoIP will be a ‘major’ part of any one proposal because it will become part of the request. The end-user likes to feel a level of unification that provides them the security that a single provider can serve, understand, and support all their technology components.

VoIP is so flexible that anyone that has a customer base and provides any type of service, even non-technology, could find a way to integrate it into their suite of services with a huge value and even bigger retaining element. Make it drive business towards you, not away from you. At this very moment deals are been turned down because the competitor shows a unified set of services with telephony, or impressed the customer with an additional service made possible by VoIP. 

Just because everyone related is getting involved does not mean that it is easy. We still hear horror stories. Even that the voice quality is not working out, loss of RTP, but less. More and more it’s ‘how do I?’ Whether CRM integration or producing better reporting and so control of daily lives.

If you would like to explore your options, whether you are related to technology services or not, Bicom Systems would be happy to assist with whatever ideas you may have. We have not seen it all yet, but with the many we have worked with already, I’m sure you are at the right place for finding a solution. Our IPPBX PBXware comes in a Single Tenant Business Edition, Multi-Tenant Edition, and Call Center Edition, and the mix of all of them is as customizable and flexible as it comes.