What is a ‘Real’ Multi-Tenant Solution

My Post (2)In today’s market, a real Multi-Tenant solution is capable of handling multiple customers (tenants) on a single server. A multi-tenant solution will be most competitive if it is a hosted model. This is because the actual software your customer will be using is not the ‘tenant’, but their server is.

A Multi-Tenant solution shares the same resources with all of its tenants. For both resellers and customers, there are many benefits when implementing a multi-tenant function. To learn the benefits of a multi-tenant solution, read our previous blog post on ‘The Benefits of Multi-Tenancy for Resellers & Users’.

Aside from being available in the cloud, we compiled a list of things that your Multi Tenant should have to be a ‘real’ or ‘true’ Multi-Tenant Solution.

Price
The software development and maintenance costs are shared with a Multi-Tenant solution. By sharing the same single server for multiple customers, you are using fewer resources. The reseller is significantly cutting costs and these savings can decrease customers operating costs.

Scalability
When upgrades and new versions are released, it is easier to manage these updates with customers on a hosted Multi-Tenant solution. The reseller has the ability to release the updates more easily through the cloud, instead of installing new hardware. This saves time and money for both the reseller and the customer because time is not wasted traveling to the customer, installing the physical hardware or having to stop operations during the update. The reseller only has to release the update once and all tenants will receive it.

Diversity
Hosted Multi-Tenant solutions allow resellers to expand their target market. Everything can be managed online and they no longer have to visit their many customers to set up the servers. Hosted Multi-tenant solutions are more affordable than a single-tenant solution and this attracts different customers with different budgets. Multi-Tenant also allows you to have a variety of different size customers.

Some PBX and Unified Communications Features

  • CRM Application Integration
  • Screen Sharing
  • Call Rating
  • Hot Desking
  • Customization
  • Compatible with most IP Phones
  • Call Recording

Most companies offer hosted and on-premise solutions for their PBX products. Both options have their pros and cons and it ultimately comes down to the needs of the company. Hosted solutions have several more advantages and features than on-premise. To learn more about the features of Hosted Telephony, read this previous blog post.

As a reseller, do not let service providers trick you. If your Multi-Tenant solution does not offer competitive pricing, ease of scalability, ability to reach a diverse market or the features mentioned in this post you do not have today’s latest Multi-Tenant solution.

Bicom Systems PBXware Multi-Tenant edition is our most popular product! Our Multi-Tenant edition enables you to increase efficiency in the workplace and transform the way you conduct business in the same way the Business and Call Center Editions do. To learn more about Bicom Systems Multi-Tenant solution have a peek at our product overview brochure or email us at sales@bicomsystems.com.

Did you know about our Cyber Monday Sale?
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Cyber Monday Sale!

Lines. Crowds. Rushing. Waiting. The occasional fight. Welcome to the joys of Black Friday. All things that can be avoided with Cyber Monday!

The official definition (as per the Dictionary) of Cyber Monday is:
Cy·ber Mon·day
noun
1. the Monday following Thanksgiving, promoted by online retailers as a day for exceptional bargains.

And that is exactly what we are doing. Giving you an exceptional bargain! This year for Cyber Monday, Bicom Systems is offering a ‘Buy One Get One FREE’  sale for our PBXware extension subscriptions.

This offer is good for up to 500 extensions. So if you buy 50 extensions we will give you 50. If you buy 100, we will give you 100. If you buy 500 we will give you 500!

If you were still thinking of getting our PBXware, now would be a perfect time. This deal is valid for not only new but existing customers too. Want to learn more about this sale? Click here.

The best part is, you do not have to wait until Monday. We launched our sale early just for you! From now until November 26 at 11:59 pm EST you can take part in this huge sale.

So, what are you waiting for? Email us now at sales@bicomsystems.com with the subject line ‘Cyber Monday’ to place your order!

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Top Features You Should Look for in Hosted Telephony

Top Features You Should Look for in Hosted Telephony

Hosted Telephony, also known as Cloud telephony or hosted VoIP, is where the provider hosts and manages the business phone system in a private data center. It gives the re-seller access to lower costs, free IP calling, and features like voicemail to email, on-hold music, call parking etc.

A private branch exchange (PBX) is a private telephone network within a company or organization. Hosted Telephony is run on a PBX and can be used over a Public Switched Telephone Network (PSTN), over the Internet (Hosted IP PBX via Internet Telephony also known as VOIP), or both.

There are many benefits to having hosted customers rather than on-premise ones. When a company chooses the hosted deployment, they are relieved of the burden of purchasing and maintaining the hardware.

The future is in Hosted – let’s explore the Top Features You Should Look for in Hosted Telephony:

Women using a smartphone in the display and technology advances in stores. Take your screen to put on advertising.

Time
By switching to Hosted Telephony, you and your customers are ultimately saving a great deal of time.

How Do You Ask?
With Hosted Telephony, desktop and mobile communication apps make it possible to work from anywhere with internet. Your customers will love that when they aren’t in the office they won’t be unavailable or miss calls. But – unified communications mean so much more than just staying in contact.

You are also going to save time with installation. Installation can be done remotely in a matter of days or even hours. There is no hardware to install or set up and no physical problems that could arise. It all can be installed by clicks of your keyboard and mouse.

Customization
You can customize! Some companies who offer hosted telephony offer customization. The customization makes it easier for your customers to add/remove features at any point. Maybe they want to start out with the basics and get their feet wet. Then after experiencing rapid growth, they are ready to go all in. This feature is also possible with the click of a few buttons.

By offering customization, you can meet more customer requirements with less hassle and customers get what they want, when they want it, how they want it. This moves us into our next topic.

Expanding Your Target Market
By offering different features and customization packages you can reach an array of different types of customers. If you have hosted, you can gain different customers who have different budgets. It allows them to pick the features they want without taking a hit to their wallets. It is a win for them and you.

Month-to-Month Hosted Partnerships
Unified Communications as a Service (UCaaS) is the key to your company’s profit, growth, and sustainability. Vendors who sell on-premise software sell to their customers one time. Although it is a big one-time check, they are back to square one looking for more customers. If you offer hosted to your customers, you will still receive ‘one-time’ checks and they will be smaller, BUT they will come every month! This long-term commitment from customers will result in continuance profit for your business.

Not to mention the relationship you will build from a month to month hosted partnership. Your company will help its customers grow by supporting and working with them and you will grow with them offering upgrades, add-ons, etc. If you give your customer all the pieces they need to be successful, like staying innovative, offering updates and being supportive they will stick with you for the long haul. Your customer’s commitment to your company will guarantee financial security for your bottom line.

Ultimately, Hosted Telephony is just more convenient. By switching to Hosted, it removes the burden of IT maintenance and extra support from your customer. You don’t have to purchase any servers, it frees up physical space and gives you and your customers a piece of mind that in an emergency they are protected.

Bicom Systems product PBXware is an example of a product that has all these features and more. PBXware was the world’s first and is the most mature Open Standards Turnkey Telephony Platform. If you want to learn more about Hosted Telephony, download our book on ‘7 Reasons You and Your Customers Should Switch to Hosted’.

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If you want to learn more about Bicom Systems, visit our website or email us at: sales@bicomsystems.com.

Needed Hardware for 2600 Extensions

Hardware compatability

Requirements for the project are to find a possible server configuration that should be able to cope with 2600 extensions usage. We must take into account that each extension will use gloCOM and have a deskphone as well.

Since time was a limited resource and the fastest server that we had was the HP DL360 G7, we decided to use that server as a quick testing scenario where we would try to come as close as possible to the technical setup needed for the project. Once we had the minimum needed result numbers, we could now compare to some use cases with our servers and the performance of servers that are new on the market.

G7 specs are as follows:

  • CPU: 2x Intel(R) Xeon(R) CPU L5630 @ 2.13GHz (4 core/8 threads)
  • RAM: 24GB DDR3
  • DISKS: Combined 500GB of space SAS drives
  • OS: Serverware 3.0 with 1 PBXware 5 VPS instance

This server managed to run approximately 750 extensions with a  total of 230 calls, 750 gloCOM connections, 15 SIP registrations per second, and 375 OPTION packets per second. This was all done on one VPS.

Bicom Systems has a production server with about 3700 extensions split between 24 VPSs with maximum number of extensions per VPS at 750. Keeping in mind this server is running older versions of Serverware and PBXware, with much less features than our newly available versions. The configuration of said server is:

  • CPU: 1x Xeon D-1541 with 8 cores
  • RAM: 32GB
  • DISK: 1x 1.6TB SSD
  • OS: Serverware 1.9 with 24 PBXware 4 instances

Now, taking into account the new Xeon CPUs, which perform much better than servers such as the G9 and G10, we came to a possible configuration that will satisfy project needs:

  • CPU: 2x Xeon E5 with 8 cores each
  • RAM: 32GB DDR4
  • Disks: if we consider recording considering you do not go under 1TB, the number of disks would depend on the type of Serverware. We would also recommend a solution with call recordings being stored on a Hard Disk Drive (HDD), while the system and all else that accompanies it be stored on a Solid-State Drive (SSD).

One thing that needs to be mentioned is that we can’t be sure if all of 2600 extensions would be able to coexist on a single PBXware VPS, so it is recommended to start out with one VPS and if you run into issues, split them into other VPSs. This should resolve those issues.

For more information, visit our wiki

Creator Bio:

Eldar Avdic,

UADs & Appliances Manager and Developer. Maintains Bicom Systems’ UAD support and keeping appliances up to date.

Dino Mesic,

UADs & Appliances Engineer and Developer. Develops support for UADs, maintain technical documentation and test new UADs and appliances.

5 Benefits of the VoIP Softswitch

voip softswitch We have come a long ways since the manual telephone switchboard. 139 years, to be precise. From the days of manual telephone operators to PBXs to modern solutions that tap into VoIP technology to do more than just call routing.

We have written previously about what a VoIP softswitch is and even the difference between Class 4 and Class 5, but we had yet to actually delve into why you should use one. Let’s look at just a few of the benefits of using a VoIP softswitch…

1. Scalability

As a software-based solution, a VoIP softswitch can be scaled both up and down relatively easily. It will grow with your company so you can start as small as necessary. Upgrades are done by downloading new software.

2. Versatility

Routing, billing, reporting, and monitoring are just some of the functions that can be done on a VoIP softswitch. Integrated apps and software create a very comprehensive solution for maximum efficiency.

3. Billing

One of the most valuable functions of the VoIP softswitch, billing software is very accurate and gives you the ability to customize call rates and invoices for individual users. It takes the busywork out of billing so you have more time for what matters.

4. Cost-effectiveness

With no additional hardware to purchase, VoIP softswitches are more cost efficient than traditional switches. Upgrading via software is also much less expensive than purchasing new hardware.

5. Flexibility

Finally, with all of the aforementioned functions and capabilities, there is no denying that VoIP soft switches are very flexible. This makes them an ideal solution for all kinds of businesses and organizations.

An example of a VoIP softswitch is PBXware. Our integrated billing module is TELCOware. Visit our website to learn more today.

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