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Skype for Business and gloCOM

Skype for Business is one of the most well-known unified communications platforms in the world. You can instant message, make phone and...

FCC Requirement that Covered Service Providers offer a 24-hour Back-Up Service

The Federal Communications Commission, also known as the FCC, is an independent government agency in the USA that is responsible for regulating the...

CRM Routing

Automated Voice Message: ‘You are number 120 waiting in the queue’ *Insert on hold music* This message is...

12 Things About Bicom Systems – Holiday Edition

The holiday season is upon us and we wanted to share with you some fun facts and accomplishments that 2018 has given...

‘…as a Service’ Part 2: UCaaS

What is “...as a Service” and how can it help your business? Welcome back to Part Two of our ‘as a Service’ and how can...

How to Choose a Virtualization Platform

How to choose a Virtualization Platform Understanding what a virtualization platform is can be difficult, then having to choose the best platform for your business...

Q&A with Stephen Corrigan, former 3CX Director of Sales

3CX has a great product. That is how we want to preface our discussion of 3CX and its changing business practices. There is no point...

Why to Sell CCaaS Part 2: It Will Grow Your Business

Last week we introduced you to the idea of CCaaS and talked about a few reasons the market needs YOU to start selling it....

Why to Sell CCaaS Part 1: The Market Needs You

Adding CCaaS to your telco product line will enable you to meet a pressing demand in today's market. The communications industry as a whole is moving...