Unified Communications

Benefits of Personal Dialer

5 Benefits of Personal Dialer

In our last post, we learned about a new feature called ‘Personal Dialer’. This feature is found in the latest version of gloCOM, 5.3....
What is Personal Dialer?

What is Personal Dialer?

It is Wednesday afternoon and Scott still has to make about 30 more phone calls before he can call it a day. Scott doesn’t...

Skype for Business and gloCOM

Skype for Business is one of the most well-known unified communications platforms in the world. You can instant message, make phone and...

FCC Requirement that Covered Service Providers offer a 24-hour Back-Up Service

The Federal Communications Commission, also known as the FCC, is an independent government agency in the USA that is responsible for regulating the...

CRM Routing

Automated Voice Message: ‘You are number 120 waiting in the queue’ *Insert on hold music* This message is...

12 Things About Bicom Systems – Holiday Edition

The holiday season is upon us and we wanted to share with you some fun facts and accomplishments that 2018 has given...

‘…as a Service’ Part 2: UCaaS

What is “...as a Service” and how can it help your business? Welcome back to Part Two of our ‘as a Service’ and how can...

How to Choose a Virtualization Platform

How to choose a Virtualization Platform Understanding what a virtualization platform is can be difficult, then having to choose the best platform for your business...

Q&A with Stephen Corrigan, former 3CX Director of Sales

3CX has a great product. That is how we want to preface our discussion of 3CX and its changing business practices. There is no point...