Customer Reviews

Our customers are the most valuable part of our business. When our customers are happy, we’re happy too. That’s why we’re thrilled to share some of the responses we’ve received from customers over the years.

You, too, could be a satisfied Bicom Systems customer! To get started, browse some of our products – check out our PBXware, TELCOware, and SERVERware. Or contact us at (Feel free to send us your own reviews, too!)

“We are back up and running. I truly appreciate the response, Marco has been stellar assisting us with various issues this week.

Matthew Sims
Mercury Wireless


I wanted to reach out to you in order to thank you for all the support and training we’ve had from Bicom so far. We’ve worked with a number of companies who advertise “hosted pbx”, but have been pleasantly surprised by the in depth level of technical detail in both your product and training. 

Few other companies have “forced” training on us; while some customers may find this time consuming, I personally respect the decision. I want to especially thank Elvis for all the time he’s taken to onboard us and his level of professionalism throughout what must have been a painful process on his part (all of my interruptions and questions mid training).. 

It’s obvious that your company is focused on getting the “right” people in the right positions.

We look forward to a long lasted and fruitful business relationship.”


Today we really had a bad issue to resolve and Ivan Sovic
was exceptional to get the onsite PBX up and running. Just to say big thx.”


“I just wanted to take a moment to give a big thank you to Kevin Langford. His readiness to take my calls no matter the time or day 100 percent facilitated our purchase. He showed extreme patience while working with me (a VoIP novice) and took the time to explain all the details to my satisfaction. His knowledge of all the Bicom products allowed me to make an informed decision and unlike your competitors I never felt pressured to buy. I work with many vendors and of all my experiences this has been most pleasurable. I’m looking forward to our partnership together!”

Eric Bucher

Just wanted to take a second to tell you how happy I am with the PBXware system.  There are a a lot of cool features.  I know at first there was some stumbling blocks that we needed to get over and I was a little tough on your support team, but I am very impressed at how Kevin was able to get my
questions answered quickly by support and bridge the sometimes language barrier.  He even requested to be CC on all support request so he can track my question response times.  Also, of all my vendors he stays in touch more than anyone else.  Not just to say hi and get more sales, but to see how I like the system and what could be improved.

Thank you again for the great system and good support
and excellent sales team.

Brian Paboojian
NthoNet Inc.

“PBXware is the greatest product on this planet!”

Mike Rathburn,
Children First Florida

Bicom Systems is “the best platform in the US.”

Doug Scott

“I saw the below and thought I’d ask; how do we take advantage of the below [email campaign] as you have taken really good care of me and I wish everyone in this world was so [considerate.] I have great admiration for you and what
you have achieved.”

Amer Laldin, Amaris IT

“The training was very useful yesterday and we grew much in confidence, please can
you advise of the next date Many thanks for all your help so far.”

James Miah, Xinix World

“Your manual is fantastic. I have read others, but this one is designed for me: plain, simple, and graphical. Well done to who ever did it […] Your manual is addictive […] I am on page 100, its so self explanatory.”

Jalal Miah

“I am extremely happy with how easy it has been to provision phones and SIP trunks. You really have an amazing product and I’m very happy to be part of the family.”

Wayne Cook

“I want to pass along how happy the team here was with Marco during the training sessions. He was extremely patient with us (and we are admittedly needy) and helped us learn the system enough that we all feel a lot more comfortable starting this business, and especially now that we have customers starting to move their services over to us.”

Rob Simmons

“The training provided was outstanding and first class. And I don’t mind saying that the system, its features, capabilities and ease of use far exceeded my expectations!!!”

Richard Slinin,
Access Communications

“I hope you guys are selling PBXware like hotcakes – best thing I’ve ever used!”

Mike Rathburn,
Children First Florida

“Took me 30 minutes to do the install. So will FRAME the CD in Gold!!”


“I am loving your product everyday. I have ESXi server and have installed virtual PBXware on there.”

Kelvin Malupande,
NECOR Zambia Limited

“Overall – I could not be happier with the entire experience and we all feel as we have made some new good friends as well.”

Richard Slinin,
Access Communications

“The best phone system ever used.”

B Duke

“I [have] been making calls all evening and it rocks!”

Complete Telecom Customer

“I sincerely hope this is the beginning of a very long lasting business relationship!!!”

Richard Slinin,
Access Communications