Don’t Play Jenga with Your Customers and Profits

multi-tenantDo you remember the game Jenga? Popular in the 80s and 90s, kids everywhere tried to keep their hands steady as they gently slid blocks out of a teetering tower and continued building upwards until it all fell down. Hmm, sounds familiar in more way than one.

It is starting to come up with more frequency: customers dedicating a VM for each of their FreePBX instances per customer, trying desperately to attain some form of multi-tenant or multi-office PBX. Sure, it works at first and seems a simple and easy solution. But as you add more and more customers, it begins chewing up more and more IPs. Eventually you have a mile long list list of logins and IPs for each system and customer. One wrong move and your Jenga tower will crumble.

With the inevitable collapse comes the nightmare of migrating all of your customers and settings to a new platform. Just what you were trying to avoid, right?

The good news is that bona fide multi-tenant solutions do exist. With the right solution, you can build from the ground up on a firm foundation instead of playing Jenga with your customers and profits. For example, Bicom Systems offers both rented and hosted multi-tenant PBX solutions that support rapid and sustainable growth.

To learn more, contact us or visit our website today!

More posts like this one:

How to Upgrade from FreePBX

freepbxA variation on the non-fairy tale we wrote about last week, we recently spoke with a business-owner that struggled with FreePBX for a year before throwing in the towel. Costs were through the roof, far too much of the work and configuration was falling on his shoulders, and support was all but non-existent.

In the process of shutting down his business, he was about to give up entirely when he realized that maybe a different PBX system would make all the difference. Perhaps an effective GUI and supportive provider would free him up to continue taking his business forward.

Research led him to Bicom Systems and PBXware.

Multi-Tenant PBX was designed specifically for entrepreneurs like him. With a simple yet comprehensive interface and vast features, our PBX system enhances business rather than restricting it. Best of all, our platform is scalable and flexible – it grows with you.

To upgrade from FreePBX or any other PBX system, contact us today or visit the PBXware page to learn more.

More posts like this one:

Take Back Your Time With Multi-Tenant PBX

multi-tenant pbxOnce upon a time, a telecom start-up chose the least expensive PBX system and began to build. As the hard work began to pay off, the telecom grew while the PBX system stayed the same. Each new sale was progressively less exciting because of the time and effort it would take to purchase and host a dedicated solution.

Far from a fairy tale ending, we have heard this story time and again. That is exactly why we created the Multi-Tenant edition of PBXware

With unlimited users, Multi-Tenant PBX takes away the busy work and gives you back your time. Unlike competing solutions – specifically FreePBX has been brought to our attention repeatedly lately – Multi-Tenant is 100% scalable and flexible. Growing up (or down) is as easy as the click of a button. 

Upgrade today to reclaim your time and start getting excited about each sale again! Learn more on our Multi-Tenant page.

More posts like this one:

There is NO Such Thing as FREE

I’ve been with Bicom for almost two months now and have spoken with a few companies who use FREEPBX and regret it. Granted, it’s “free” at first, but then when you run into the problem of who will help you..

Support is $150 / hour and who knows how long it will take to get your issue fixed.

One thing a good friend of mine who is an HVAC tech says: “Pay me now or pay me later (plus whatever you invested in your first purchase)”.

The costs that people have sunk into set-up / training and 1 year of support issues with FREEPBX is almost as much as our PBXware solution for a small company. Not so free after all, is it?

I would be more than happy to talk with you and show you how PBXware is that much better for your company in terms of both features and support.

Oh yeah, did I mention that our support contracts give you UNLIMITED support tickets?

Do it right the first time! You get what you pay for.

What next after Trixbox? How do I upgrade?

The rise, fall, and last hurrah of Trixbox (the community PBX system based on Asterisk) has now played out. The nomenclature of confusion between Trixbox CE and Trixbox Pro does not cloud the simple fact that what thousands or hundreds of thousands downloaded as Trixbox is no more. Both privileges of support and the forum are gone and it’s time to look for a new way forward.

trixboxBut if we first take a moment to look at the past it gives some valuable lessons that will help customers make a decision on the next step. We all knew the day was coming. From the moment Kerry Garrison and Andrew Gillis sold their interest to Fonality it was hard to see that such a corporate affair was going to continue to support another free project. Betrayal is easy to sense when you have committed so much time and faith to a product. However, there are always two sides to each story. It takes a lot to run a project like Trixbox and it is very possible that Kerry & Andrew felt they simply could not push further.

Fonality had shareholders to answer to and I doubt Chris Lyman left as things were rocketing ahead. For sure, there’s not been as much noise on the street since. It would appear the company is simply trying to make a return on capital. With the cost of maintaining a project like Trixbox surely escalating and fast, Elastix came along and one can see why we got to where we are. This is where this post starts to get interesting to anyone looking to go forward.

Still, some more truths to face first. 2012 is not the same as 2004. The sheer expectations from customers escalate. They even ‘expect’ voice quality to be perfect – Yes, if you have forgotten, that was not always the case. The days of getting some leftover P4 server and stringing together a Sangoma Card, then the nights of playing with all the options to the final dawn chorus of “I’ve made it work”, have been replaced by the need to meet office rents, have customers that are not breaking things and, oh yes, soon there will be mobile.

Let’s face it. It’s time to upgrade.

If you have been stringing Trixbox together on virtual servers then it is high time you get a MultiTenant. To help you with the transition we have a Bicom Systems Trixbox offer on Hosted Solutions. Quite simply, we’ll provide the software to cover your existing customers provided you take one of our packages.

If, however, your customers are onsite and hardware is an issue, we have our M1000 & M2000 and for Q3 2013 you will see hardware of a kind you will just wish to hug – For a cost of hardware and software that will be less that that P4 server!

Really, though, the future is Unified: gloCOM

gloCOM goes way beyond HUD and, once mobile, will do what the world has not seen before: produce an experience to the mobile user that is the same as though they were in their office. Whether presence or chat or sharing – everything comes together.

Still, even this is not the real difference in Bicom Systems. It’s not just the software. It’s the people, the team that supports you. Your Account Manager will always be there to provide pre-sales support to help you win business.

Don’t wait any longer, upgrade today by contacting us at or visiting us at


Other Competitor Comparisons

Our Multi-Tenant wiki.