‘…as a Service’ Part 2: UCaaS

What is “…as a Service” and how can it help your business?

Welcome back to Part Two of our ‘as a Service’ and how can it help your business?’ blog series. In our last post we introduced Software as a Service, also known as SaaS, and if you have not got a chance to read it, check it out here! Today we will be learning about UCaaS, better known as Unified Communications as a Service and what it can do for your business.

Unified means ‘to make or to become united’. So, UCaaS connects all the methods you or your company uses to communicate, such as chat, messaging, conferencing etc. with all the devices you use to communicate like, mobile phones, desk phones, and laptops seamlessly.

UCaaS can help your business greatly!

  • It can help employees and businesses stay connected and productive across the globe.
  • It can be accessed from any internet connection, allowing employees to work remotely.
  • It is:
    • BYOD friendly
    • More reliable
    • Easily scalable
    • And collaboration has never been easier!

Everything you need to communicate is connected through a cloud-based system and the ‘as a service’ part is that you have it all together, like a bundle. Companies who offer communication software link all their products to integrate together to ensure for a seamless transition. It is like setting up your Home Phone, Internet and Cable through a telecommunications provider and they offer you a bundle. It is not mandatory to use the same provider for your telecommunication needs, but it would be cheaper, easier and more sensible.

UCaaS is helping businesses all over the world stay connected but it also is benefiting resellers! Customers will be able to ‘bundle’ their needs and wants from one vendor, aka you, and this will ensure a bigger payoff. By adding UCaaS solutions to your offering, you will strengthen your brand awareness and customer loyalty. The UCaaS industry is growing and companies are looking for new ways their employees can stay connected. When you offer all the products they are looking for, you will see long-lasting partnerships.

As mentioned above, the UCaaS platform is easily scalable for customers. This benefits reseller’s because they have the ability to add or remove applications when needed for their customers. Customers and vendors will grow together, maximizing productivity for the customer and profit for the reseller.

Organizations today are discovering the many benefits “as a service” technologies. Companies are reaping the benefits by purchasing services through providers. The company will only have to pay for the services they need, resulting in easier flexibility, scalability and a reduction in expenses. Resellers are gaining long-term, quality, commitments from their customers and ensure earnings more frequently.

If you want to learn more about Bicom Systems UCaaS applications like gloCOM or gloCOM GO, visit our website. Thanks for reading and we will see you on Part 3 of our ‘as a Service’ series when we learn about CPaaS.

5 VoIP Trends in 2017

2017 is officially here and it is going to be a great year for telecommunications. Let’s start off the year with 5 VoIP trends for 2017 from VoIP-News:

voip

1. Mobile VoIP – According to VoIP-News, there will be more than 1 billion mobile VoIP users by the end of 2017. How many of your customers will be joining that number? Bicom Systems released gloCOM GO, our Unified Communications mobile app last year – check it out today!

2. Security – VoIP security has become a growing concern in recent years, and Forbes names it as one of the top three concerns for businesses in 2017. To start protecting yourself and your customers, download our free PDF: VoIP Security: The Risks and How To Prevent Them

3. Integration – Sure to be a buzzword in 2017, “integration” refers to the ability to incorporate other business services into a VoIP solution. This is at the heart of Unified Communications and Bicom System’s suite of VoIP software. Visit our products page to learn more.

4. 5G – While less directly relevant to our products and services, the potential emergence of 5G in 2017 will only contribute to the growth of mobility in the workplace. Our gloCOM GO mobile app shifts seamlessly between WiFi and 4G and we greatly anticipate the speed of 5G.

5. Network Strain – Ending on a more concerning note, experts predict a network strain in the coming year. We believe this possibility is all the more reason to partner with an innovative, customer-focused company that is constantly researching and improving. Join us today and gain an experienced Account Manager that will navigate with you in whatever 2017 may bring!

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