What is a PBX System?

PBX System (Private Branch Exchange System) is a telephony solution that connects internal users to one another and to an outside PSTN telephone line. PBXs are used within organizations or enterprises to simplify communications and lessen costs.

pbx

As with all technology, PBX systems have evolved with new trends. IP PBX uses Internet Protocol or VoIP technology to make PBX systems more feature-rich, scalable, and affordable.

PBX systems are available in two different delivery formats: on-premise or hosted/cloud. This gives us several combination options:

  • On-Premise PBX
  • Hosted PBX
  • On-Premise IP PBX
  • Hosted IP PBX
  • Hybrid PBX
  • Hybrid IP PBX

We will explore the differences between some of these PBX solutions in our next post: On-Premise vs Cloud IP PBX Systems.

In the meantime, visit our website to learn about a real IP PBX System or read some of our related posts:

5 Ways Hosted VoIP Supports Collaboration

Employee collaboration is essential to productivity in any size company, but particularly important to small companies just getting started. Effective productivity can mean the difference between a growing start-up and a failed business.

hosted pbxFortunately, Hosted PBX and Cloud PBX offer collaboration tools with valuable benefits to even the smallest businesses.

1. Faster collaboration

Unified communications enables employees to share resources and information more quickly. This can be done through a variety of features including screen share, video conferencing, drag-and-drop instant conferencing, status presence, instant messaging, mobility, etc. You can find all of these features and more in gloCOM softphone.

2. More options than email

While email still has its place in business, VoIP opens up several other channels that may be more effective. For example, dragging users into an instant conference will lead to a quicker conclusion than a lengthy email thread. Written communication can lend itself to misunderstandings and delays that are avoided with voice or even video tools.

3. Customer service

In addition to collaborating quickly with one another, unified communications users can also respond to customers more quickly and efficiently. Whether this means reaching a solution and getting back to the customer quickly or bringing the customer right into a conference call or screen-share, customers will be pleased with the rapid service.

4. Budget- and growth-friendly

Even start-ups with the lowest budget can afford many unified communications tools and apps to get started. Hosted and cloud solutions in particular have low or no up-front costs and little maintenance. Best of all, most of these solutions are highly scalable and can grow as your business grows.

With all of the VoIP tools available today, there is no excuse not to get started. Contact us or visit our website to start planning today!

Read more about collaboration tools for small businesses at VoIP-News.

5 Benefits of Hosted VoIP

voipAn increasing number of telecoms are choosing Hosted over On-Premise VoIP because of the undeniable benefits to business. While on-site and hybrid deployments have their place, VoIP-News points out that hosted has a lot to offer to small and medium telecoms that could benefit from the following:

  1. Hosted VoIP Saves You Money – Aside from a lower monthly cost, the provider will take care of updates and maintenance so you will not have those extra costs or a need for additional IT staff.

  2. Hosted VoIP Lets You Grow – The flexibility of a hosted solution will let your business grow bit-by-bit as needed without radical changes or hefty costs.

  3. Hosted VoIP Gives You Peace of Mind – The responsibility for continuity lies with the provider. Disaster recovery will be easier thanks to the cloud.

  4. Hosted VoIP Frees Up Your Time – In addition to peace of mind and lower costs, the provider assuming responsibility means more time for you.

  5. Hosted VoIP Fits Your Business – A very flexible solution, hosted VoIP will work for you regardless of location, size, number of offices, etc.

Bicom Systems has a Hosted VoIP solution for your telecom with the above benefits and more – contact us today to learn more!

What is Unified Communications?

Unified Communications is an indispensable business tool that integrates all of your communications into one simplified and enhanced interface.

The result of an increasing number of communication tools and gadgets, Unified Communications has become a necessity to juggle so many inboxes and modes of communication in today’s business world.

From your phone line to instant messaging to social media, Unified Communications makes it possible to keep up with everyone and everything.

So how does it work?

Unified Communications typically uses VoIP to integrate a variety of communication technologies. This includes IP Telephony, email, voicemail, instant messaging, Outlook, and more.

Now that we know what Unified Communications is, stay tuned for our next post on the Benefits of Unified Communications.

In the meantime, check out an example of a Unified Communications tool.

IS Technologies

Bicom Systems is excited to begin working with IS Technologies to better serve SMBs in Alabama.

Similar to many others in the industry, IS Technologies got its start with hybrid PBX systems but quickly began to grow and expanded into a hosted/cloud PBX solution.

The need for a new platform led IS Technologies to Bicom Systems which was a perfect fit.

IS Technologies

Read more in our IS Technologies Case Study.