Top Features You Should Look for in Hosted Telephony

Top Features You Should Look for in Hosted Telephony

Hosted Telephony, also known as Cloud telephony or hosted VoIP, is where the provider hosts and manages the business phone system in a private data center. It gives the re-seller access to lower costs, free IP calling, and features like voicemail to email, on-hold music, call parking etc.

A private branch exchange (PBX) is a private telephone network within a company or organization. Hosted Telephony is run on a PBX and can be used over a Public Switched Telephone Network (PSTN), over the Internet (Hosted IP PBX via Internet Telephony also known as VOIP), or both.

There are many benefits to having hosted customers rather than on-premise ones. When a company chooses the hosted deployment, they are relieved of the burden of purchasing and maintaining the hardware.

The future is in Hosted – let’s explore the Top Features You Should Look for in Hosted Telephony:

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Time
By switching to Hosted Telephony, you and your customers are ultimately saving a great deal of time.

How Do You Ask?
With Hosted Telephony, desktop and mobile communication apps make it possible to work from anywhere with internet. Your customers will love that when they aren’t in the office they won’t be unavailable or miss calls. But – unified communications mean so much more than just staying in contact.

You are also going to save time with installation. Installation can be done remotely in a matter of days or even hours. There is no hardware to install or set up and no physical problems that could arise. It all can be installed by clicks of your keyboard and mouse.

Customization
You can customize! Some companies who offer hosted telephony offer customization. The customization makes it easier for your customers to add/remove features at any point. Maybe they want to start out with the basics and get their feet wet. Then after experiencing rapid growth, they are ready to go all in. This feature is also possible with the click of a few buttons.

By offering customization, you can meet more customer requirements with less hassle and customers get what they want, when they want it, how they want it. This moves us into our next topic.

Expanding Your Target Market
By offering different features and customization packages you can reach an array of different types of customers. If you have hosted, you can gain different customers who have different budgets. It allows them to pick the features they want without taking a hit to their wallets. It is a win for them and you.

Month-to-Month Hosted Partnerships
Unified Communications as a Service (UCaaS) is the key to your company’s profit, growth, and sustainability. Vendors who sell on-premise software sell to their customers one time. Although it is a big one-time check, they are back to square one looking for more customers. If you offer hosted to your customers, you will still receive ‘one-time’ checks and they will be smaller, BUT they will come every month! This long-term commitment from customers will result in continuance profit for your business.

Not to mention the relationship you will build from a month to month hosted partnership. Your company will help its customers grow by supporting and working with them and you will grow with them offering upgrades, add-ons, etc. If you give your customer all the pieces they need to be successful, like staying innovative, offering updates and being supportive they will stick with you for the long haul. Your customer’s commitment to your company will guarantee financial security for your bottom line.

Ultimately, Hosted Telephony is just more convenient. By switching to Hosted, it removes the burden of IT maintenance and extra support from your customer. You don’t have to purchase any servers, it frees up physical space and gives you and your customers a piece of mind that in an emergency they are protected.

Bicom Systems product PBXware is an example of a product that has all these features and more. PBXware was the world’s first and is the most mature Open Standards Turnkey Telephony Platform. If you want to learn more about Hosted Telephony, download our book on ‘7 Reasons You and Your Customers Should Switch to Hosted’.

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If you want to learn more about Bicom Systems, visit our website or email us at: sales@bicomsystems.com.

On-Premise vs. Cloud IP PBX Systems

Last month we learned what exactly “PBX System” means and some of the different deployment options. The two most common options – and hardest to choose between – are on-premise IP PBX and hosted or cloud IP PBX.

cloud ip pbxOn-premise solutions are owned and managed by the user. The physical IP PBX is stored on-site and all of the technology is set-up and maintained in-house.

Hosted or cloud solutions are rented out by a service provider for a monthly fee that covers service, maintenance, and upgrades. The user needs only IP Phones that connect to the cloud PBX system via Internet.

Both are good options depending on the size and type of your business.

Let’s look at the benefits of each system:

On-Premise IP PBX System

  • No monthly fee
  • More control over the solution
  • Long-term investment
  • No reliance on a service provider
  • Can integrate with other solutions
  • May have more features

Hosted or Cloud IP PBX System

  • Low or no up-front costs
  • No additional maintenance or upgrade costs
  • More flexible and scalable
  • No need for IT expertise or personnel
  • Less employee training needed
  • Advances in technology will come in automatic upgrades

Clearly both systems have benefits and drawbacks. In general, hosted deployments are better for SMBs, organizations limited by budget, or companies expecting to grow in the future. On-premise systems make sense for very large companies that are prepared to own and support their own PBX.

PBXware is an example of a hosted IP PBX solution. Learn more on our website.

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VoIP: On-Premise vs Hosted (Cloud) vs Hybrid

voipIn our previous post we listed 5 reasons to migrate to VoIP. If you have made the decision to switch to VoIP, the next step is choosing between an on-premise, hosted, or hybrid solution.

Here’s the difference between the three:

On-Premise VoIP is a good option for larger companies that want more control over their telephony solution. While some companies will benefit from managing their system in-house, smaller companies may not have enough staff or budget for this option. On-Premise VoIP involves a large up-front investment, but then the system belongs to the company.

Hosted (Cloud) VoIP is the opposite of on-premise. The system is owned and managed by a Service Provider company that rents it on a monthly basis. This is a better option for smaller companies that do not have a large up-front budget or a large IT staff. Cloud VoIP is less expensive in the beginning, but may be more expensive in the long run due to monthly payments.

Hybrid VoIP is a combination of the above two options. A typical hybrid VoIP solution would mean a hosted system run on a premise server and hardware. This brings in the best of both worlds and is an attractive option to growing companies that have some money to invest but do not want to purchase and manage an entire system.

Which option is right for your company? We recommend you do research a variety of solutions and Service Providers to find the best match for your company.

Get started on the Bicom Systems products page or sign-up for a FREE Account Manager to guide you in the transition to VoIP.

The Side You Should Be ‘Aware-Of’ in this Business…

The technical side of a modern phone company…

As a developer and network engineer, understanding the way today’s hosted phone systems works is a fairly easy task. Yet such a profile is not found in every person that is willing to start in this business. In general, there are two profiles that look to start in this business more often:

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