Skype for Business and gloCOM

Skype for Business is one of the most well-known unified communications platforms in the world. You can instant message, make phone and video calls, screen share and so much more. The best part is the basic Skype for Business version is free!

Skype for Business is so great that in our latest update of gloCOM, we added a module that integrates gloCOM with Skype for Business. The idea behind adding this module was to provide an integration between Skype For Business clients and the user’s phone system.

We realize that not everyone has gloCOM and Bicom Systems believes in unified communications. Integrating gloCOM and Skype for Business will allow you to talk to customers, clients or potential new hires without having to switch platforms. This is a great tool for companies using gloCOM that want to have video interviews with external candidates.

Other features include:

Click to Dial
The Skype for Business integration with gloCOM allows you to click any Skype for Business contact and start a call or conference using your PBXware phone system. This gives users the ability to use their desk phone, softphone or mobile device to the make the call. It takes less than a minute and a few clicks from your mouse to call anyone from your list of Skype or gloCOM contacts.

Call from gloCOM
As mentioned above, the integration enables you to make calls right from your gloCOM interface. This is useful for users who are already familiar with the gloCOM platform. You can also invite gloCOM contacts into conferences with Skype contacts.

Online Presence
When you update your Skype for Business online presence, it will automatically sync with your gloCOM status (and vice versa). For example, if you are on a call with ANY device, your Skype for Business status will change automatically. Not only will your gloCOM contacts see you are unavailable, so will your Skype for Business contacts. Once the call is completed both statuses will revert back to the previous state.

Integration with SIP Devices
The Skype module will integrate with all your PBXware devices. You will have all these features on your desk phone, softphone or mobile phone. This integration makes it possible to be productive from anywhere at any time.

To find out more about Skype for Business integrating with gloCOM, watch this video.

The features of this integration will boost collaboration, increase productivity and give your business a competitive advantage. It will reduce travel costs, phone costs and will allow you to easily stay in touch with clients.

Skype for Business and gloCOM integration makes day-to-day communications simple and effective. The combination of the two platforms eliminates the decision between one or the other. Why have one when you can have both?

If you want to learn more about gloCOM visit our website or send our sales team an email at sales@bicomsystems.com.

Custom Work: Blink(1)

While requests for customized solutions are common around here, some of them are a little more unique than others. One such request from Fritz Welter at Netinteract was to integrate a customizable call pop-up window in gloCOM. The purpose? To enable call notifications with blink(1), a USB indicator light. (Learn more at https://blink1.thingm.com/about). Interesting.

This was easy enough to do. Blink(1) provides an API that can be reached through the localhost. Any URL can be placed in the call pop-up window in gloCOM, so in this case the user just has to insert the localhost to blink their USB device. gloCOM’s custom URL field opens up endless possibilities to integrate with other third party products like blink(1).

Thanks to Fritz Welter and Netinteract for bringing this to our attention and giving us the opportunity to deliver a solution. With so many customers asking for integration with blink(1), we are happy that Welter can now tell them “yes”.

What about you? What are your customers requesting?

3 Steps to Telecom Success: Part 2 How to Increase Profit

In our previous post we identified three key goals to success for any modern telecom:

  1. Sustainable growth
  2. Increased profit
  3. Loyal customers

We covered the first one with ideas like using a scalable platform from the beginning, future-proofing your business, and building your own brand. Today we are moving on to number two: how to increase your profits.

Of course there are innumerable ways to increase profit, but many of them really come down to making more sales. We believe there is a way to increase your profit with just the sales you are already making, so that is our focus today.

The secret to earning more is in added-value solutions. We see this happening in everyday situations. Here’s an example: You walk in to McDonalds and order a burger. The sale is initiated and they will automatically make X amount of profit. The cashier asks if you want cheese on your burger and you accept, that profit just became X + cheese. Pickles? Sure. X + cheese + pickles. What about fries and a soda? That base profit very quickly shoots up without much effort on their part. Value is being added to your burger and to their profit.

You can do the same thing with telephony. If you are offering basic voice services right now, why not add Unified Communications? Or Billing? What about Security? Some telecoms don’t even have VoIP yet – that’s your first step.

If you are a VoIP provider, you already know the benefit of value-added solutions. The transition from traditional telephony to VoIP telephony increments profit easily. If you have made that step, why not make another? VoIP is a great service and it’s not going anywhere, but frankly it’s old news. Newer, complementary technologies have emerged like UCaaS (Unified Communications as a Service), Mobile Apps, Integration, etc.

Today’s successful telecoms are selling not only products, but bundles and complete solutions that are worth more both up-front and on a month-to-month basis.

Not sure where to start? Partnering with a provider that offers all of these pieces is really the best option. There are so many technologies and options available today that trying to research and obtain each one individually would take all of your time. Bicom Systems has all of the pieces starting with the telephony and provisioning platforms and expanding to all of those extras that will add value to your existing solution.

Better yet, our partners are backed by a team of technical support engineers, telecom experts, and marketing professionals. From a custom-tailored solution to meet your specific needs, to engineers that achieve functionality on your behalf, to free marketing materials for your own customers, we are invested in the success of our partners.

If you would like to speak with an Account Manager about how to add value to your current profits, please contact us today: www.bicomsystems.com/contact

Stay tuned for the final post in this series: Earning customer loyalty.

3 Steps to Telecom Success: Part 1 Sustainable Growth

telecom growth15 years of conversations with partners and clients have taught us a thing or two about succeeding in the world of telecommunications. Three things, really.

In our experience, no telecom will succeed without pursuing these three goals:

  1. Sustainable growth
  2. Increased profit
  3. Loyal customers

These may sound mundane enough, but how many of us actually know how to increase our profit? We can talk about earning customer loyalty all day, but can we actually attain it?

In our next few posts we’ll tackle these issues one by one and offer realistic suggestions on how to actively pursue these goals.

Jumping right in: Sustainable Growth. Key word being sustainable. Short-term growth can be great and exciting, but if it doesn’t extend into the long-term, what was the point of it?

The first step to sustainable growth is a simple one: you need a platform that will support growth. There are too many providers out there that will give you a functional, cheap – maybe even great – platform, but once you start to grow it fails you. Before even thinking about growth, find a platform that supports scalability with unlimited extensions and tenants, great customer support, and an upgrade plan already in place (see also: How To Grow Your Telecom with a Multi-Tenant PBX).

Once your growth-friendly platform is in place, it is time to create a plan to future-proof your business. You are about to start growing, let’s make sure you know what to do next. Ideally your provider should have a working roadmap in place and offer customized support for your company specifically.

A large part of this future-proofing is following the trends: both current and future. Failure to jump aboard the latest trends will not only decelerate growth, it can throw you off the tracks entirely. Now is the time to adopt popular technologies like UCaaS, integration, or mobility (see also: One More Card for Your Hand). The benefits of add-ons like these are twofold: one, to start growing now; and two, to sustain that growth into the future.

It goes without saying that adding more technology to your offering will enable you to widen your customer base, expand to new markets, and make more sales. But the real value is that these add-ons will enable your solution to compete with newer, more modern options into the future. Partnering with a provider that researches and stays ahead of the trends (so that you don’t have to!) is simply invaluable.

A final way to extend growth beyond the temporary is to take matters into your own hands. Stop the monotonous routine of selling someone else’s solution day after day and year after year; start building and investing in your own brand. Yes, by all means partner with a great provider, but choose one that invests in your success as a company. By shifting the focus from earning sales for someone else to your own paycheck, you will be much more aware of – and in control of – your growth.

If these methods of generating sustainable growth sound like something you want for your own company, please reach out to us today. Our experienced account managers would love to chat and learn all about your unique situation. Contact us here: www.bicomsystems.com/contact

Stay tuned for the next post in this series: How to increase profit.

 

One More Card for Your Hand

telecomIf the telecommunications industry is a game of cards and your offering is made up of the playing cards clutched in your hands, would you want one more card?

In games of strategy – and we all know business is the ultimate game of strategy – power is earned by having more cards (or chips, or pieces) to leverage yourself above the competition.

Telecom add-ons like Unified Communications as a Service (UCaaS), seamless integration, mobile apps, billing software, and more will give your business leverage to sell more often, sell at a higher value, and keep customers happier for longer.

The more services you have, the easier it will be to make the next sale. Imagine being able to say “yes” to all prospect queries. Or satisfy customer requests on the spot. You will quickly become the most popular business on the block.

Our partners sell not only products, but bundles and complete solutions that are worth more both up-front and on a month-to-month basis.

Want another card or two for your hand? Contact us today to discuss your business model and how we can help you strategize to beat the competition.

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