Opus Codec. VoIP’s New Best Friend.

opus codec

 

Opus Codec.

No, it’s not a spell like hocus pocus. It is actually something you use everyday! To best explain it in layman’s terms, let’s start with some definitions.

Codec: a device or computer program used to encode or decode a digital data stream or signal. (digital signal / language)
Audio Codec: also known as a ‘sound codec’ is a codec that encodes or decodes audio.
Opus: an audio coding format

Now that we have the definitions, lets tie them together in an example.

When you go on YouTube and watch a video, Codec is working behind the scenes. If you do not have a strong internet connection, YouTube is going to deliver your video in the best possible quality. The graphic display resolution will depend on what your internet connection can handle. However, the quality of the audio will not be affected. Even though you have a low quality resolution video, you will still have good quality audio. The worse the internet connection, the smaller the codec needed.

YouTube engages with your internet capabilities and chooses the best resolution for you. Audio quality is a little bit different. Desk phones communicate with different codecs and Opus is an audio codec for phones. Opus Codec is capable of handling a wide range of audio applications like VoIP and video conferencing.

Another example to explain how Opus Codec works:

Say you are in a hotel. Often, the wifi in a hotel is slow, unstable or has a weak signal because so many consumers are sharing it. You are grasping for a good connection to make a phone call through your VoIP phone or UC application. Opus Codec is able to optimize the audio codec with the given bandwidth to provide the best call experience possible with the resources you have.

Sometimes audio on a mobile device is good and then bad and then the call drops. Opus is smart and does what YouTube does and adjusts the audio quality instead of dropping the call. It automatically adjusts based on the network, service range and other factors affecting the connection.

Another example would be talking on Bluetooth in a car. If you are driving at a fast speed, if it is raining or windy outside, or if there are other outside noises affecting your ability to hear, your Bluetooth will adjust the audio for you. Opus will help when you’re driving and will shift from one tower to another to ensure the best quality of your network connection. It will change minute by minute, without you knowing, and will adapt to give you the best possible quality for your current situation. Unfortunately, it can’t help with back seat drivers.

Opus Codec is very smart and adaptive to what your internet’s capabilities are. It gives you the best possible outcome for what you are capable of. This automatic adjustment is something that often goes unnoticed or taken for granted.

Although the concept is relatively new for the telecommunication industry, Opus Codec is a feature found in Bicom Systems PBXware and gloCOM version 5.2. Bicom Systems seeks to provide the best products for our customers. Poor audio quality is not considered ‘the best’.

To learn more about PBXware and gloCOM visit our website or contacts our sales team at sales@bicomsystems.com.

‘…as a Service’ Part 4: CCaaS

CCaaSWhat is “…as a Service” and how can it help your business?

Finally, we have reached the end! Our last “…as a Service” acronym in our What is “…as a Service” and how can it help your business?’ blog series is CCaaS. If you are just joining this 4 part blog series, visit our blog to catch up on Part 1-Part 3. Now, without further ado let us introduce CCaaS, also known as Contact Center as a Service.

CCaaS is a simplified, cloud-based service that improves customer service for contact centers. One would think a call center and a contact center are the same things, but a call center only focuses on incoming and outgoing voice calls. A contact center does that as well but also uses data applications like e-mail, chat/instant messaging, CRM integration etc.

CCaaS is the ideal option for many contact centers! Why?

  • They can be scalable when needed
  • Companies can be more flexible
  • Companies will only pay for the technology they need which
    • Reduces Expenses
    • Reduces IT monitoring Staff
    • Creates Flexibility
    • Allows Easier Innovation

Cloud solutions such as ‘as a service’ provide the same abilities as on-premises does, but they are delivered from a single vendor who is responsible for maintenance and upgrades. The vendor can release these upgrades and do maintenance all through the cloud.   

CCaaS ensures not only a better customer experience but also a better agent experience!

  • Additional programs seamlessly integrate
  • Agents save time on solving problems
  • Agents have the ability to collaborate with other team members like never before
  • The overall cost savings for the company are tremendous.
  • Agents can solve problems quickly resulting in a lower talk time and more customers served.

CCaaS guarantees flexibility, better responsiveness and service quality. This software is useful to even customers that are not call/contact centers. Customers are realizing that they need the contact center features to enhance their customer service. CCaaS features are appealing to:

  • A small business with order taking
  • Any company with customer service agents
  • Growing companies who are seeking integration
  • Startups that want the best communication platforms

As a vendor, selling CCaaS has many benefits! There are many opportunities in this new industry and you should take advantage of them! Read this detailed info-graphic on 7 Reasons to Start Sell CCaaS to learn more.

  1. 80% of the market cannot access traditional contact center solutions
  2. Your customers are realizing they need contact center features
  3. You will earn more from contact center customers
  4. The whole comms industry is moving toward the Cloud
  5. CCaaS will increase your stickiness
  6. The competition is still low
  7. CCaaS will help you build your brand

If you want additional information on Bicom Systems CCaaS products like our PBXware Call Center Edition or our gloCOM Call Center Agent, send us an email at sales@bicomsystems.com.

Thank you for joining us on this blog series journey and we will see on our next post!

‘…as a Service’ Part 3: CPaaS

CPaaSWhat is “…as a Service” and how can it help your business?

We’re back! This is Part Three of our ‘…as a Service’ and how can it help your business?’ blog series. If you haven’t noticed from the title, today we are talking about CPaaS, otherwise known as Communication Platforms as a Service. If you have not read Part 1: UCaaS or Part 2: SaaS of our series read them here.

Communication Platforms as a Service, similar to UCaaS, is another ‘as a Service’ application that your business should have! CPaaS allows companies to integrate communication features like:

  • Voice Calls
  • Video Chat
  • Instant Messages
  • Click to Call
  • SMS
  • Screen Sharing

into their own applications, without having to create them. CPaaS is a cloud-based platform and can be added to existing applications without the need to build a new infrastructure. Customers avoid additional IT expenses like ongoing maintenance and initial construction fees. The customers only pay for the services they want and need, resulting in more flexibility and scalability. CPaaS adds many benefits but ultimately, maintains modern communication practices for your business.

CPaaS providers have the ability to improve their customer, of any size, communication channels significantly. Resellers have the ability to provide:

  • More Options
  • Greater Accessibility
  • Better Reliability
  • Unique/Customized Applications  

For companies today, communication has never been more critical. It is the main drive behind productive, customer relationships and partnerships. By being a CPaaS vendor, you will provide businesses with customized applications that will integrate perfectly into their already established business platforms.

Developing a custom application for a client will create a strong relationship. As the business changes and grows, the developer will grow with them. Any changes to the applications will be done by the vendor and will produce long-term profits. CPaaS allows businesses to become more creative with how they communicate with their clients. To stay ahead of the competition, companies constantly need the next best thing. Resellers have the opportunity to give that to their existing and new clients.

To learn more about Bicom Systems, CPaaS, PBXware and our white-label reseller opportunities, visit our website or send us an email and sales@bicomsystems.com. Keep watching for our final part of our four part blog series when we learn about our final ‘as a Service’ word, CCaaS.

What is a ‘Real’ Multi-Tenant Solution

My Post (2)In today’s market, a real Multi-Tenant solution is capable of handling multiple customers (tenants) on a single server. A multi-tenant solution will be most competitive if it is a hosted model. This is because the actual software your customer will be using is not the ‘tenant’, but their server is.

A Multi-Tenant solution shares the same resources with all of its tenants. For both resellers and customers, there are many benefits when implementing a multi-tenant function. To learn the benefits of a multi-tenant solution, read our previous blog post on ‘The Benefits of Multi-Tenancy for Resellers & Users’.

Aside from being available in the cloud, we compiled a list of things that your Multi Tenant should have to be a ‘real’ or ‘true’ Multi-Tenant Solution.

Price
The software development and maintenance costs are shared with a Multi-Tenant solution. By sharing the same single server for multiple customers, you are using fewer resources. The reseller is significantly cutting costs and these savings can decrease customers operating costs.

Scalability
When upgrades and new versions are released, it is easier to manage these updates with customers on a hosted Multi-Tenant solution. The reseller has the ability to release the updates more easily through the cloud, instead of installing new hardware. This saves time and money for both the reseller and the customer because time is not wasted traveling to the customer, installing the physical hardware or having to stop operations during the update. The reseller only has to release the update once and all tenants will receive it.

Diversity
Hosted Multi-Tenant solutions allow resellers to expand their target market. Everything can be managed online and they no longer have to visit their many customers to set up the servers. Hosted Multi-tenant solutions are more affordable than a single-tenant solution and this attracts different customers with different budgets. Multi-Tenant also allows you to have a variety of different size customers.

Some PBX and Unified Communications Features

  • CRM Application Integration
  • Screen Sharing
  • Call Rating
  • Hot Desking
  • Customization
  • Compatible with most IP Phones
  • Call Recording

Most companies offer hosted and on-premise solutions for their PBX products. Both options have their pros and cons and it ultimately comes down to the needs of the company. Hosted solutions have several more advantages and features than on-premise. To learn more about the features of Hosted Telephony, read this previous blog post.

As a reseller, do not let service providers trick you. If your Multi-Tenant solution does not offer competitive pricing, ease of scalability, ability to reach a diverse market or the features mentioned in this post you do not have today’s latest Multi-Tenant solution.

Bicom Systems PBXware Multi-Tenant edition is our most popular product! Our Multi-Tenant edition enables you to increase efficiency in the workplace and transform the way you conduct business in the same way the Business and Call Center Editions do. To learn more about Bicom Systems Multi-Tenant solution have a peek at our product overview brochure or email us at sales@bicomsystems.com.

Did you know about our Cyber Monday Sale?
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Cyber Monday Sale!

Lines. Crowds. Rushing. Waiting. The occasional fight. Welcome to the joys of Black Friday. All things that can be avoided with Cyber Monday!

The official definition (as per the Dictionary) of Cyber Monday is:
Cy·ber Mon·day
noun
1. the Monday following Thanksgiving, promoted by online retailers as a day for exceptional bargains.

And that is exactly what we are doing. Giving you an exceptional bargain! This year for Cyber Monday, Bicom Systems is offering a ‘Buy One Get One FREE’  sale for our PBXware extension subscriptions.

This offer is good for up to 500 extensions. So if you buy 50 extensions we will give you 50. If you buy 100, we will give you 100. If you buy 500 we will give you 500!

If you were still thinking of getting our PBXware, now would be a perfect time. This deal is valid for not only new but existing customers too. Want to learn more about this sale? Click here.

The best part is, you do not have to wait until Monday. We launched our sale early just for you! From now until November 26 at 11:59 pm EST you can take part in this huge sale.

So, what are you waiting for? Email us now at sales@bicomsystems.com with the subject line ‘Cyber Monday’ to place your order!

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