5 VoIP Technology Basics That Increase Value

voipWe all know that VoIP reduces telephony costs, but we don’t necessarily know why. Understanding the technology behind VoIP allows us to better appreciate and market the value that VoIP brings to SMBs.

Ziff Davis explains the technology in their recent article entitled VoIP Primer – Five Technology Basics SMBs Need To Understand. 

Five VoIP Technology Basics:

1. VOIP IS DATA
The first thing to understand is that VoIP is data just like emails or files or instant messaging. While PSTN was a dedicated technology meant only for voice, VoIP turns voice into another form of data. Data is a much more efficient and cost-effective technology.

2. VOIP USES THE DATA NETWORK
Legacy systems require two separate networks – one for voice and one for data. A desk telephone uses the voice network while the computer uses a separate data network. VoIP integrates voice technology into one data network, resulting in a less expensive and easier to manage solution.

3. VOIP IS PACKET-SWITCHED
For VoIP to be transmitted over the data network it must be digitized and transferred as packets. The advantage of packets is that they travel across the most efficient route resulting in high-speed and lower costs.

4. VOIP IS REAL-TIME
Legacy telephony has always offered high quality voice in real-time because that’s what it was made to do. This has been VoIP’s biggest challenge but after over 20 years it is finally a worthy opponent of PSTN. With an optimized network and good VoIP software voice calls can be in real-time just like traditional telephony.

5. VOIP IS STILL EVOLVING
While Legacy telephony is a tried-and-true solution, it is no longer evolving and improving. On the other hand, VoIP is not yet a complete solution meaning it still has infinite potential. As technology continues to improve, VoIP will improve along with it. For example, Unified Communications opens a world of options to users and is only going to get better.

In conclusion, understanding these 5 pieces of VoIP technology gives us a greater appreciation of the value of VoIP. To read more, visit VoIP Primer – Five Technology Basics SMBs Need To Understand.

 

4 Things To Do After VoIP Deployment

voip deploymentIn our previous posts we looked at what to do before and during a VoIP phone deployment. While those are important phases of adopting VoIP, the post-deployment phase is an often forgotten and equally important step in using VoIP to its full potential.

Head over to Telecom Reseller for 4 tips!

4 Things To Do During VoIP Deployment

cloud deploymentIn our last post we discussed how to prepare for a successful VoIP telephone system deployment. But the work does not stop there.

There are several things to consider during the deployment process that will ensure success in the long run.

Head over to Telecom Reseller for 4 tips!

Paying Too Much for a Telephony System that Doesn’t Even Give You Results?

voip phone system

Support and maintenance cost you an arm and a leg. Your telephony system operates like something straight out of The Flintstones. You’re itching to make more sales and grow, but an old system is holding you back. Worst of all, you’re losing customers to companies that offer ‘cool new features’.

We’ve heard the story over and over again… It’s time for a change! Forget the Flintstones – let’s become Jetsons!

Bicom Systems helps telecom resellers update their telephony system and take the first steps toward more sales and growth. We cut the support and maintenance costs so you can focus your budget on what really matters – a powerful and feature-rich system that opens the door to unlimited growth. With a variety of hosted and rented options, there is no need for large up-front investments or mortgages. Growth doesn’t have to be expensive anymore!

The best part? Fun and cool features. From Call Detail Records to Customizable Queues to IVR, your new features are sure to attract and retain customers. gloCOM, the most advanced softphone on the market, brings the latest in Unified Communications to desktop and mobile devices. gloCOM will give your users all of the tools they need for effective communication, including click-to-call, instant messaging, drag-and-drop conferencing, call records, file and screen share, faxing, voicemail, and more!

What are you waiting for? Leave Bedrock behind and give us a call today!

4 Ways VoIP Adds Value to SMBs

voipAs we discussed in VoIP Selling Points, VoIP and cloud services are about so much more than just saving money. It is about more than telephony, too. VoIP is an entire integrated communications experience that is capable of adding value to businesses in many ways.

So how do VoIP and application like gloCOM softphone add value?

Head over to Telecom Reseller to read our full post!